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Abstract
The implementation of ITIL processes in IT organizations can be seen as a set of interdependent projects. The sequence of the ITIL implementation relies on such parameters as scope, depth, the capability of processes and the maturity of the organization. These factors can form common patterns of ITIL implementation that might be expressed as rules. Also-to semantically reinforce such a model in its predictiveness and replicativeness-the knowledge of on ITIL and the implementation rules may be presented as an ontology.
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- Category:
- Monographic publication
- Type:
- rozdział, artykuł w książce - dziele zbiorowym /podręczniku w języku o zasięgu międzynarodowym
- Title of issue:
- Advances in Knowledge-Based and Intelligent Information and Engineering Systems strony 1428 - 1438
- Language:
- English
- Publication year:
- 2012
- Bibliographic description:
- Pastuszak J., Czarnecki A., Orłowski C.: Ontologically Aided Rule Model for the Implementation of ITIL Processes// Advances in Knowledge-Based and Intelligent Information and Engineering Systems/ ed. eds. M. Grana, C. Toro, J Posada, RJ Howlett LC Jain. Amsterdam: IOS Press, 2012, s.1428-1438
- Verified by:
- Gdańsk University of Technology
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