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Abstract
Digital government comprises all means to enable governments to interact with their constituents digitally. The metaverse provides a virtual reality environment where various activities can be carried out without physically visiting the places of interest, including the public authorities. Yet, how governments can use the metaverse is unknown. This paper aims to extend the understanding of the metaverse architecture requirements and their suitability for digital public services provision. We used the systematic literature review, experts' assessment using the Delphi method, and quantitative analysis to attain this goal. Our research contributes to the literature by eliciting the structure and composition of the functional and non-functional requirements. The contributions include (1) identification and classification of 50 functional and 16 non-functional metaverse-related architecture requirements, (2) determination and relevancy of 15 most important functional and 6 non-functional requirements for digital public services provision, and (3) suitability assessment of the 21 services recommended for provision in the EU's metaverse platform with the highest potential to attract users. These findings show that governments pose unique requirements on the metaverse. Not all types of services are suitable for providing in the metaverse. Those focused on empowering citizens and helping them to develop are most important
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Authors (4)
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Martin Lnenicka
- University of Pardubice, Faculty of Economics and Administration, Pardubice, Czech Republic
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Charalampos Harris Alexopoulos Dr.
- University of the Aegean, Department of Information and Communication Systems Engineering, Samos, Greece
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Marijn Janssen Dr.
- Delft University of Technology, Faculty of Technology, Policy and Management, Delft, the Netherlands
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Details
- Category:
- Articles
- Type:
- artykuły w czasopismach
- Published in:
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TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE
no. 203,
ISSN: 0040-1625 - Language:
- English
- Publication year:
- 2024
- Bibliographic description:
- Lnenicka M., Rizun N., Alexopoulos C. H., Janssen M.: Government in the metaverse: Requirements and suitability for providing digital public services// TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE -Vol. 203, (2024), s.123346-
- DOI:
- Digital Object Identifier (open in new tab) 10.1016/j.techfore.2024.123346
- Sources of funding:
-
- No funding
- Verified by:
- Gdańsk University of Technology
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