Search
Abstract
Growing amount of complexity and enterprise data creates a need for novel business process (BP) analysis methods to assess the process optimization opportunities. This paper proposes a method of BP analysis while extracting the knowledge about Decision-Making Logic (DML) in a form of taxonomy. In this taxonomy, researchers consider the routine, semi-cognitive and cognitive DML levels as functions of BP conceptual aspects of Resources, Techniques, Capacities, and Choices. Preliminary testing and evaluation of developed method using data set of entry ticket texts from the IT Helpdesk domain showed promising results in the identification and classification of the BP Decision-Making Logic.
Citations
-
1 5
CrossRef
-
0
Web of Science
-
1 8
Scopus
Authors (3)
-
Aleksandra Revina magistr
-
Vera Meister Profesor
Cite as
Full text
download paper
downloaded 265 times
- Publication version
- Accepted or Published Version
- License
- Copyright (Springer Nature Switzerland AG 2019)
Keywords
Details
- Category:
- Conference activity
- Type:
- publikacja w wydawnictwie zbiorowym recenzowanym (także w materiałach konferencyjnych)
- Language:
- English
- Publication year:
- 2019
- Bibliographic description:
- Rizun N., Revina A., Meister V.: Method of Decision-Making Logic Discovery in the Business Process Textual Data// / : , 2019,
- DOI:
- Digital Object Identifier (open in new tab) 10.1007/978-3-030-20485-3_6
- Verified by:
- Gdańsk University of Technology
seen 107 times
Recommended for you
Towards a Framework for Context Awareness Based on Textual Process Data
- A. Revina,
- N. Rizun,
- A. Ünal
2023
Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing
- N. Rizun,
- A. Revina,
- V. Maister
2021
Business Process Management education in Poland: A manifesto for academic teaching
- P. Sliż,
- J. Berniak-Woźny,
- E. Brzychczy
- + 9 authors
2024