Stakeholders Satisfaction Index as an Important Factor of Improving Quality Management Systems of Universities in Poland

Piotr Grudowski; Jan Paweł Szefler

Stakeholders Satisfaction Index as an Important Factor of Improving Quality Management Systems of Universities in Poland

Abstract

The following article analyses the role of stakeholders in selected methods of assessing the quality of educational services of universities and discusses quality management systems according to Common Assessment Framework for education. Furthermore, it presents the example of method of stakeholder satisfaction measurement called Stakeholders Satisfaction Index (SSI) which is an original proposal of an aggregate measure of satisfaction perceived by stakeholders. The article also contains an analysis of the possibilities of implementing the SSI index in various areas and methods of improving quality management systems (QMS) of higher education institutions.

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Category:: Conference activity
Type:: publikacja w wydawnictwie zbiorowym recenzowanym (także w materiałach konferencyjnych)
Title of issue:: Managing in Recovering Markets, GCMRM 2015 strony 247 - 257
Language:: English
Publication year:: 2015
Bibliographic description:: Grudowski P., Szefler J.: Stakeholders Satisfaction Index as an Important Factor of Improving Quality Management Systems of Universities in Poland// Managing in Recovering Markets, GCMRM 2015/ ed. Alenka Kavkler and Klavdij Logožar Maribor, Slovenia: University of Maribor, Faculty of Economics and Business Razlagova 14, SI-2000 Maribor, 2015, s.247-257
Verified by:: Gdańsk University of Technology