Search
Search results for: SERVICE QUALITY
-
Factors of successful client co-production in knowledge-intensive business services
PublicationPurpose This paper aims to explore the topic of client co-production in knowledge-intensive business services (KIBS). The paper first sketches a theoretical background and reviews previous studies on factors affecting successful client co-production in such companies and then examines these factors via case study research among a small KIBS company and its five customers. Design/methodology/approach The paper is based on an in-depth...
-
Client co-production in knowledge-intensive business services (KIBS): Case study analysis
PublicationPurpose: This paper aims to explore the topic of client co-production in knowledge-intensive business services (KIBS). The paper first sketches a theoretical background and reviews previous studies on factors affecting successful client co-production in such companies and then examines these factors via case study research among a small KIBS company and its five customers. Methodology: The paper is based on an in-depth analysis...
-
The analysis of turbine propulsion systems in nuclear submarines
PublicationThe article systematises submarines, which are presently in service, according to their propulsion types (both conventional and nuclear), power output, and submersion depth. Contemporary types of propulsion systems installed and used in submarines are discussed. Calculations were performed for the PWR (Pressurized Water Reactor) type nuclear propulsion system and the supercritical turbine propulsion system (supercritical reactor...
-
A Cross-Team Collaborative Evaluation of a CRM System
PublicationThis paper presents an analysis of an usability evaluation a CRM (Customer Relationship Management) performed by a team composed of external usability experts jointly with a CRM staff. The evaluation process differed from a classical scheme known from former projects, including some new elements resulting from a specific context of this study. These novel elements resulted in reshaping the role of the CRM system and considering...
-
Skarby Menonitów - polsko-holenderskie warsztaty naukowe
PublicationSkarby Menonitów - polsko-holenderskie warsztaty naukowe- sprawozdanie z badań terenowych. Przedstawienie tematyki i zakresu polsko-holenderskich warsztatów naukowych dotyczących dziedzictwa kulturowego Żuław. Warsztaty SKARB MENONITÓW przeprowadzone w ramach międzynarodowych badań naukowych od 22 do 27 września 2008 roku w gminie Cedry Wielkie przy współpracy Wydziału Architektury Politechniki , National Service for Archeology,...
-
3D Model Preparing Patterns for Interactive Urban Visualization - Guidelines for Graphic Designers Preparing 3D Models for Virtual Reality Applications
PublicationWhile working on architectural visualizations, the software developer often has to work with graphic designers who create models in a different environment what can cause many complications. For this reason, it is very important to have some guidelines which can protect both the developer and the designer from commixing mistakes. The paper presents a list of such guidelines based on the authors’ experience. The reader can treat...
-
Asynchronous time difference of arrival (ATDOA) method
PublicationA new method for a location service in the asynchronous wireless sensor networks is outlined. This method, which is called asynchronous time difference of arrival (ATDOA), enables calculation of the position of a mobile node without knowledge of relative time differences (RTDs) between measuring sensors. The ATDOA method is based on the measurement of time difference of arrival between the node and the same sensor at the discrete...
-
Mowa nienawiści (hate speech) a odpowiedzialność dostawców usług internetowych w orzecznictwie sądów europejskich
PublicationThe article analyses the phenomenon of hate speech in the Internet contrasted with the problem of responsability of Internet Service Providers for cases of such abuses of freedom of expression. The text provides an analysis of jurisprudence of two European Courts. On the one hand it presents the position of the European Court of Human Rights on the problem of hate speech: its definition and the liability for it as an exception...
-
Service Recommendation on WIKI-WS Platform
PublicationThe article presents the issues of recaommendation services for users. The commonly used solutions include known classes of recommendation systems and information about their area of use and the most frequently used algorithms. the issue of choosing the services has been described based on the Wiki-WS platform including a model of cooperation with the recommendation system. The conclusion from the analysis of the proposed model...
-
Parallelization of Compute Intensive Applications into Workflows based on Services in BeesyCluster
PublicationThe paper presents an approach for modeling, optimization and execution of workflow applications based on services that incorporates both service selection and partitioning of input data for parallel processing by parallel workflow paths. A compute-intensive workflow application for parallel integration is presented. An impact of the input data partitioning on the scalability is presented. The paper shows a comparison of the theoretical...
-
Satellite Laser Ranging technique as a tool for the determination of the Schwarzschild, de Sitter and Lense-Thirring effects
PublicationSatellite Laser Ranging (SLR) is a modern technique used in various research areas and applications related to geodesy and geodynamics. It is commonly used for tasks such as establishing the International Terrestrial Reference Frame (ITRF), monitoring Earth Orientation Parameters (EOP), determining the geocenter, measuring fundamental physical constants, calibrating microwave tracking techniques, conducting time transfer experiments,...
-
Limiting distribution of the three-state semi-Markov model of technical state transitions of ship power plant machines and its applicability in operational decision-making.
PublicationThe article presents the three-state semi-Markov model of the process {W(t): t 0} of state transitions of a ship power plant machine, with the following interpretation of these states: s1 – state of full serviceability, s2 – state of partial serviceability, and s3 – state of unserviceability. These states are precisely defined for the ship main engine (ME). A hypothesis is proposed which explains the possibility of application...
-
Knowledge management implementation in small and micro KIBS : A categorization
Publicationhe main goal of the paper is to provide a statistical categorization of small and micro knowledge-intensive business service (KIBS) companies, based on their knowledge management (KM) attitude. Since knowledge is the main production factor and output of these companies, it is essential to achieve a better understanding of how they manage this resource. A questionnaire-based survey was conducted on a sample of Polish small and micro...
-
Justyna Zander dr inż.
People -
Bezpieczeństwo transferu zestrukturalizowanych plików xml w sieci grid w oparciu o usługi web service poprzez protokół soap
PublicationNiezależny protokół SOAP (ang. Simple Object Access Protocol) działający głównie ponad protokołem HTTP (inne protokoły transportowe to np. MSMQ, MQ Series, SMTP lub TCP/IP) posiada na dzień dzisiejszy wiele rozwiązań dotyczących bezpieczeństwa transferu zestrukturalizowanych plików XML (ang. Extensible Markup Language). W rozdziale zaprezentowano sposoby zapobiegania nieautoryzowanym dostępom do danych przesyłanych w sieci grid...
-
Pollutants in Airport Runoff Waters
PublicationRunoff waters from airport areas constitute a serious environmentalproblem. It is essential to monitor levels of pollutants emitted intothe environment and measure their toxicity on a continuous basis.The authors' aim was to critically review data on pollution fromaviation fuel combustion, aviation fuel spillage, the washing andcleaning of aircraft and airport service equipment, and the useof de-/anti-icing agents published in...
-
KOALA Graph Theory Internet Service
PublicationKOALA has been created with the idea of C++ library templates, implementing a broad set of procedures in the fields of algorithmic graph theory and network problems in discreate optimization. During the C2NIWA project, a library has been greatly ectended, the code refactored and enclosed with the internet service available in the public repository of thr project. Today it contains interconnected educational materials in the form...
-
CEE Trade in Services: Value-Added Versus Gross Terms Approaches
PublicationThis article assesses the impact of the determinants of service exports in both value-added terms and gross terms for seven Central Eastern European economies in 1995–2011. The results confirm the importance of increasing labor productivity and highly skilled and medium-skilled workers in the growth of trade in services. Exports of services are also supported by linkages between domestic services, especially business services,...
-
Wiarygodna integracja systemów ESB oraz Web services
PublicationW pracy przedstawiono problem wiarygodnej integracji aplikacji rozproszonych z wykorzystaniem technologii Enterprise Service Bus oraz Web services. Przeprowadzono badania trzech platform integracji serwisów: Sun Open ESB, Windows Workflow Foundation oraz Mule ESB wraz z najbardziej popularnymi serwerami Web services. Badania wykazały, że delkarowane i zaimplementowane możliwości współpracy w platformach integracji różnią się w...
-
Scalable Maintenance of Address Mapping and Autodetecion in Environments Where Agents are Uncapable of Self-Registration
PublicationWhen working with multi-agent systems it is often desirable to manage the agent set. The existing methods of central monitoring stems from two different fields of application. The first has its roots in in computer network monitoring, the other in mutli-agent simulation environments. Both approaches are not general enough to cater for loosely controlled environments, where the total agent population is not known and often fluctuating,...
-
SMAQ - A Semantic Model for Analitical Queries
PublicationWhile the Self-Service Business Intelligence (BI) becomes an important part of organizational BI solutions there is a great need for new tools allowing to construct ad-hoc queries by users with various responsibilities and skills. The paper presents a Semantic Model for Analytical Queries – SMAQ allowing to construct queries by users familiar with business events and terms, but being unaware of database or data warehouse concepts...
-
Determination of Failure Causes of a Steam Turbine Casing
PublicationThe paper presents results of research and failure analysis undertaken to determine failure causes of a steam turbine casing. After 130,000 hours of service the crack in a outer shell of the turbine casing was found. The inner shell of the casing was made of cast steel grade G21CrMoV5-7, and the outer shell of grade G20CrMo4-5. Following research were performed in order to determine causes of the casing failure: chemical analysis;...
-
Simultaneous handover scheme for IEEE 802.11 WLANs with IEEE 802.21 tiggers
PublicationHandover performance in wireless networks is important, especially nowadays, when multimedia services are becoming increasingly available over the wireless devices. However, users expect uncompromised mobility when using the service. Thus, the support of multimedia services is not possible if handover is inefficient. At the same time it is clear that a strict separation between IP Layer and the Link Layer results in built-in sources...
-
Situational Awareness Network for the Electric Power System: the Architecture and Testing Metrics
PublicationThe contemporary electric power system is highly dependent on Information and Communication Technologies which results in its exposure to new types of threats, such as Advanced Persistent Threats (APT) or Distributed-Denial-of-Service (DDoS) attacks. The most exposed components are Industrial Control Systems in substations and Distributed Control Systems in power plants. Therefore, it is necessary to ensure the cyber security of...
-
Design Methodology for Small Passenger Ships On the Example of the Ferryboat Motława 2 Driven by Hybrid Propulsion System
PublicationDynamic development in practically all elds of science and engineering has not passed over shipbuilding . In last years , engineers got to their use computer soware which makes it possible to perform strength and hydrodynamic calculations as well as to visualize design projects in 3 D space [1-4]. At their disposal they have full spectrum of modern solutions associated with the use of advanced materials and technologies [5-7]....
-
Perspektywy rozowju elastycznych systemów produkcyjnych nowej generacji
PublicationNiniejszy artykuł pokazuje zmainy paradygmatu projektowania i eksploatacji elastycznych systemów produkcyjnych, na przykładzie róznych modeli systemów nowej generacji NGMS (next Genaeration Manufacturing System). Dokonano analizy prównawczej wybranych rozwiazań w przedmiotowym obszarze, formułując prognozy rozwojowe w oparciu o zaproponowane megatrendy rozwojowe: miniaturyzacji, sieciowości (networking), (microfactory) oraz wskazano...
-
A Novel Multicast Architecture of Programmable Networks
PublicationIn the paper a multicast architecture for programmable networks based on separation of group management and network control tasks is proposed. Thanks to this separation, services which want to make use of multicast communications no longer have to implement low-level network functionalities and their operation is greatly simplified. Abstracting service’s view of the network into a fully connected cloud enables us to transparently...
-
Centers of Excellence - initial conception
PublicationIn literature, the most basic definition of centers of excellence is " CoE is a team of people that promote collaboration and use best practices around a specific focus area to drive business result". More broadly, center of excellence is defined as " a premier organization providing an exceptional product or service in an assigned sphere of expertise and within a specific field of technology, business, or government, consistent...
-
Ontology-Driven Rule-Based Model for an Extension of Information Technology Infrastructure Library Processes
PublicationThe aim of this study is to present the stages for building a development model to create information technology (IT) systems for IT service providers. In order to ensure the consistency of the model, a novel solution is proposed where the stages of the model's construction are controlled using ontologies dedicated to the ITIL standard. In this article, a description of models used to assess the provider organization, with particular...
-
Application of Multivariate Analysis Methods in Welding Engineering
PublicationPhenomena and processes taking place during welding are usually very complex and, for this reason, should be described using multivariate methods. The article discusses the methodological basis and selected application areas as regards the solving of welding problems using statistical multivariate methods. In addition, the article presents exemplary applications of the design of experiment, multiple regression analysis, cluster...
-
State of the Art of Automated Buses
PublicationUrban transportation in the next few decades will shift worldwide towards electrification and automation, with the final aim of increasing energy efficiency and safety for passengers. Such a big change requires strong collaboration and efforts among public administration, research and stakeholders in developing, testing and promoting these technologies in the public transportation. Working in this direction, this work provides...
-
LOCAL E-MARKETING AND PHARAMACY SELECTION PROCESS AMONG CURRENT AND PROSPECTIVE CONSUMERS
PublicationWORK OBJECTIVES: To examine whether and to what extent a company's presence in Google Search mobile results, and Google Maps service search results, affects pharmacies' acquisition of new consumers RESEARCH QUESTIONS: Does the presence of pharmacies in Google MyBusiness increase the number of their customers ? Is the increase in the...
-
Communication Networks in the Service of the Environmental Monitoring
PublicationIn the paper selected issues relating to communication networks in the services of the environmental monitoring (EM) have been described. It is divided into three main parts: introduction, wire and wireless networks. At the beginning of the basic definitions were explained. The wire part focuses on a plain old telephone service (POTS), an integrated services digital network (ISDN), a digital subscriber line (DSL) and a fiber-optic...
-
Resilience of 5G Mobile Communication Systems to Massive Disruptions
PublicationThis chapter discusses vital techniques to enhance the resilience of 5G systems. It starts with dependability assessment of 5G networks. Next, it describes (a) the frequency fallback technique to improve availability and survivability of 5G services, (b) segment interleaving scheme to enhance communications resilience between base stations and the remaining part of the network and (c) multi-operator protection to address the resilience...
-
Architecture of ecumenical spaces in public buildings in the 21st century: Links among the architecture of multi-faith spaces, their names, and the functions they serve in Polish airports
PublicationThis study explores the architecture and arrangement of prayer spaces in public buildings. It examines whether Polish airports have prayers spaces and whether a correlation exists between the name (e.g., “multi-faith space,” “place of prayer,” and “place of focus”) and design. The study is supported by analyses of ecumenical spaces, which have recently been brought into service andwhere a visible symbiosis exists between their...
-
Effective Decision-Making in Supply Chain Management
PublicationProper decision-making in Supply Chain Management (SCM) is crucial for an appropriately functioning mechanisms. The paper presents how IT technologies can impact on an organization and process realization. Especially Service Oriented Architecture (SOA) standard and the Cloud Computing (CC) paradigms are taken into account. A general model of decision-making is proposed and based on a specific practical example is analyzed using...
-
Global Value Chains and Wages: International Evidence from Linked Worker-Industry Data
PublicationUsing a rich dataset on over 110,000 workers from nine European countries and the USA we study the wage response to industry dependence on foreign value added. We estimate a Mincerian wage model augmented with an input-output interindustry linkages measure accounting for task heterogeneity across workers. Low and mediumeducated workers and those performing routine tasks experience (little) wage decline due to major dependency of...
-
Application of Barkhausen effect in the impact assessment of welding to internal stress distribution in steel
PublicationThe paper presents identification method of internal stresses in plane steel elements in the chase of deliverance and welding assembly. The assessment was made by means of a non-destructive experimental method based on measurements incorporating local external magnetic field and the measurement of induced voltage, including Barkhausen noise. This method allows a degradation assessment due to internal and external actions, causing...
-
Application of Barkhausen effect in the impact assessment of welding to internal stress distribution in steel
PublicationThe paper presents identification method of internal stresses in plane steel elements in the chase of deliverance and welding assembly. The assessment was made by means of a non-destructive experimental method based on measurements incorporating local external magnetic field and the measurement of induced voltage, including Barkhausen noise. This method allows a degradation assessment due to internal and external actions, causing...
-
GeoSPAR Project. Validation and selection methods of geoinformation analysis using GIS for ranking and forecasting of terrorist threats and criminal events
PublicationThe paper presents the description of work activities which have already been done within the first two stages – WorkPackage 1 and WorkPackage 2 - of the GeoSPAR Project. In such a context the general conceptual design of the GIS system and associate web service was presented and analysed. In addition, the operational and technical requirements for the GeoSPAR system have been specified and discussed; with special emphasis on system...
-
Knowledge‐Intensive Business Services (KIBS) and Their Role in the Knowledge‐Based Economy
PublicationThe importance of the knowledge‐intensive business services sector for the development of the economy is growing. In the 80s and 90s this sector became the fastest growing sector in the OECD countries (OECD, 2001). Many publications stress its close relationship to the levels of innovation and performance of the whole economy (e.g. Hipp, 1999; Tomlinson, 1999; Aslesen and Isaksen, 2007). It is an increasingly common belief that...
-
Effect of Overloaded Vehicles on Whole Life Cycle Cost of Flexible Pavements
PublicationThe phenomenon of vehicle overloading—illegal exceeding of maximum legal weight of vehicles, is a serious problem both in developing and developed countries around the world. Overloaded vehicles occur less frequently in comparison to properly loaded vehicles but due to their greater potential to cause damage they significantly contribute to distress of pavement structure. As studies show, the number of overloaded vehicles increases...
-
Testing Watermark Robustness against Application of Audio Restoration Algorithms
PublicationThe purpose of this study was to test to what extent watermarks embedded in distorted audio signals are immune to audio restoration algorithm performing. Several restoration routines such as noise reduction, spectrum expansion, clipping or clicks reduction were applied in the online website system. The online service was extended with some copyright protection mechanisms proposed by the authors. They contain low-level music features...
-
REINFORCED CONCRETE SUPPORTING CONSTRUCTION OF THE STADIUM COVER FOR EURO 2012 IN GDAŃSK
PublicationIn the article structural issues that connected with the reinforced concrete supporting construction of the stadium roofing for EURO 2012 in Gdańsk were described. In the first part of the article the concept of stadium foundation were described. In the second the static - strength analysis for two variants fastening together individual foundation elements were made. The two assumed geometrically different concept of foundation...
-
Key logistics processes in project management based on organisation of an international training session-case study
PublicationImprovement of processes, including the logistics processes forms one of the essential aspects of modern business entities functioning. Search for the solutions allowing for quicker and less costly method of realisation of particular activities in highly significant, especially in the conditions of a dynamically changing environment in which the organisations have to function. It is a natural field occuring principally both in...
-
What fosters firm-level labour productivity in Eastern European and Central Asian countries?
PublicationThis study examines labour productivity performance and its determinants in Eastern European and Central Asian (EECA) firms using micro-level data. We find significant differences in labour productivity among members of the European Union in Eastern Europe and other Eastern European and Central Asian countries. We also confirm the important impact of foreign ownership, exporter status, and highly skilled workers on productivity...
-
Orientation effects on the fracture behaviour of additively manufactured stainless steel 316L subjected to high cyclic fatigue
PublicationIn this paper, stainless steel 316L (SS316L) bars were additively manufactured (AM) in three orientations (Z – vertical, XY – horizontal, ZX45 – midway between vertical and horizontal) by using the Laser Powder Bed Fusion Melting (LPBF-M) method. The AM specimens were subjected to load control fatigue testing under full tension and compression (R = -1) at stress amplitudes ±350, ±400 and ±450 MPa. The XY and ZX45 printing orientations...
-
The paradigm change of flexible production systems desing
PublicationNiniejszy artykuł pokazuje zmiany paradygmatu projektowania i eksploatacji elastycznych systemów produkcyjnych, na przykładzie różnych modeli systemów nowej generacji NGMS (Next Generation Manufacturing System). Dokonano analizy porównawczej wybranych rozwiązań w przedmiotowym obszarze, formułując prognozy rozwojowe w oparciu o zaproponowane megatrendy rozwojowe: miniaturyzacji, sieciowości (networking), mobilności, i wirtualizacji....
-
Using EO satellite data in Safe City and Coastal Zone web-GIS
PublicationThe paper presents a novel design of a web-based Safe City & Coastal Zone GIS (SCCZ-GIS) which integrates data acquired from different remote sensing and geospatial data sources for monitoring the security of the coastal zone, its inhabitants and Critical Infrastructure. The system utilizes several innovative technologies and directly co-operates with different remote sensing data sources and services, like a satellite ground station...
-
Driving the Image of an Electricity Supplier through Marketing Activities
PublicationThe aim of this study is to determine how marketing actions undertaken within the marketing mix by electricity providers influence their image. Referring to the Stimulus-Organism-Response (SOR) theory, research hypotheses were formulated, and a regression model was constructed, assuming positive impacts of selected marketing actions of electricity providers on their image. A quantitative approach was employed to test the research...