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Search results for: : electronic commerce, categories of shop services, knowledge sources, smart services, customer-oriented scenarios, integrated platforms
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SMART SHOP SERVICES FOR BUILDING CUSTOMER-ORIENTED SCENARIOS
PublicationThe shops of today mostly support the customer by offering him or her products based on basic relationships between products viewed or ordered by users with similar tastes. This common approach may fail in many cases especially when the user does not have sufficient knowledge about the market, or when he or she wants to build a set of products in more than one shop. New categories of smart shop services are proposed in order to...
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Security of Web Services
PublicationArtykuł przedstawia zagadnienia związane tematycznie z Web Services. W szczególności dotyczy problemów związanych z zapewniwniem poufności i integralności danych. Zdefiniowano model bezpieczeństwa Web Services integrujący trzy główne technologie: SOAP, UDDI, WSDL.
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Smart Services for Improving eCommerce
PublicationThe level of customer support provided by the existing eCom-merce solutions assumes that the person using the functionality of theshop has sufficient knowledge to decide on the purchase transaction. Alow conversion rate indicates that customers are more likely to seekknowledge about the particular product than finalize the transaction.This is facilitated by the continuous development of customers’ digi-tal...
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Employment structure in business services centers broken down into supported process categories.
Open Research DataThe structure of business services provided in centers in Poland is highly diversified, however, the vast majority of entities provide services in several categories of business processes. IT activities and financial and accounting (F&A) services together generate slightly more than half of employment in the industry (51%). Customer Operations (14%)...
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Smart Services supporting Drivers in Effective Cars Parking
PublicationThe paper shows how to design and implement intelligent, service oriented systems for management of free places in distributed car parks. The idea of SOA technology is widely used. It is assumed that a state of every car park is automatically determined by a special electronic infrastructure including IoT solutions. The information received from such an infrastructure is sent to the main management system, which processes it and,...
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Creating Hotel Services from a Perspective of Extraordinary Customer Experience
PublicationThis conceptual article aims to explore the process of providing hotel services in the context of requirements arising from the experience economy. Both the concept of experience marketing and the concept of customer experience management provided a theoretical framework for the discussion. Based on a review of literature and conclusions derived from hotel managers’ experiences, a research model is proposed, which may be of some...
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An integrated e-learning services management system providing HD videoconferencing and CAA services
PublicationIn this paper we present a novel e-learning services management system, designed to provide highly modifiable platform for various e-learning tools, able to fulfill its function in any network connectivity conditions (including no connectivity scenario). The system can scale from very simple setup (adequate for servicing a single exercise) to a large, distributed solution fit to support an enterprise. Strictly modular architecture...
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Mashup Approaches for Improving Service Oriented Business Scenarios
PublicationTwo kinds of business scenarios are considered: application- and service-oriented. It is shown that the former are more flexible and easier reconfigurable for both traditional (human-oriented) and IT services. Moreover, complex IT services can be created by simple IT services using the modern mashup technology. It is the reason why such business scenarios can be modeled by BPMN in much easier ways. A simple example of a supply...
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SERVICE ORIENTED SCENARIOS FOR SUPPORT ENTERPRISE PROJECT MANAGEMENT
PublicationIn the paper, a service oriented architecture is used to describe various scenarios of human-oriented enterprises. They can be modeled by BPMN to show basic information flow. We consider business scenarios to present another modeling solution called service orchestration or service mashup. That approach gives an opportunity for the right management through taking the best possible choice of services, or composition of services....
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Digital Platforms and Services 2022/2023
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Digital Platforms and Services 2023/2024
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Understanding Knowledge-Intensive Business Services. Identification, Systematization, and Characterization of Knowledge Flows
PublicationThis book contributes to an improved understanding of knowledge-intensive business services and knowledge management issues. It offers a complex overview of literature devoted to these topics and introduces the concept of ‘knowledge flows’, which constitutes a missing link in the previous knowledge management theories. The book provides a detailed analysis of knowledge flows, with their types, relations and factors influencing...
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Towards the value-based design of on-line services
PublicationThe paper identifies economic factors shaping customer bahaviour in on-line services in two interrelated dimensions; (1) economic needs and requirements, relevant to expected benefits and values perceived by customers; (2) technical components, allowing technical realization of on-line services. Technical components were cathegorized into four groups, creating so-called VIPR model: Visual, Interactive, Process and Relationship-relevant...
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Digital Platforms and Services - STAC - 2023/2024
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Knowledge‐Intensive Business Services (KIBS) and Their Role in the Knowledge‐Based Economy
PublicationThe importance of the knowledge‐intensive business services sector for the development of the economy is growing. In the 80s and 90s this sector became the fastest growing sector in the OECD countries (OECD, 2001). Many publications stress its close relationship to the levels of innovation and performance of the whole economy (e.g. Hipp, 1999; Tomlinson, 1999; Aslesen and Isaksen, 2007). It is an increasingly common belief that...
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On extending open source IMS platform for integrated IPTV and VoIP services over IPv6
PublicationEven when IMS is the most popular platform for multimedia services, the open versions of IMS ecosystem are lacking in specified functionalities for IPTVv6 and VoIPv6 services. In this paper, we extend current client and server open source software in order to provide reliability and security to these multimedia services. As a part of our work the IMS architecture for conferencing system with proposed mechanisms to improve system...
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Digital Platforms and Services - STAC - 2023/2024 - KOPIA
e-Learning Courses -
Integration of Services into Workflow Applications
PublicationDescribing state-of-the-art solutions in distributed system architectures, Integration of Services into Workflow Applications presents a concise approach to the integration of loosely coupled services into workflow applications. It discusses key challenges related to the integration of distributed systems and proposes solutions, both in terms of theoretical aspects such as models and workflow scheduling algorithms, and technical...
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Factors of successful client co-production in knowledge-intensive business services
PublicationPurpose This paper aims to explore the topic of client co-production in knowledge-intensive business services (KIBS). The paper first sketches a theoretical background and reviews previous studies on factors affecting successful client co-production in such companies and then examines these factors via case study research among a small KIBS company and its five customers. Design/methodology/approach The paper is based on an in-depth...
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Integration of heterogeneous web services in exceptional situations
PublicationWeb services are intended to enable interoperability between heterogeneous distributed systems. Although the technology has been widely adopted and accepted, there are still differences between runtime platforms in exception structure and handling. This results in difficulties in effective handling of exceptions during Web services invocation. The paper presents a solution that enables coordinated exception handling between different...
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APIS – Agent Platform for Integration of Services
PublicationThe paper presents an approach to creating the platform for development and evaluation of complex tasks execution algorithms. Proposed solution is based on an agent paradigm where independent peers can cooperate and negotiate in order to execute specified tasks which are defined only by the final output description. Tasks are realized by the means of services exposed by different peers. In case when there is no single service fulfilling...
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Ontologies vs. Rules — Comparison of Methods of Knowledge Representation Based on the Example of IT Services Management
PublicationThis text provides a brief overview of selected structures aimed at knowledge representation in the form of ontologies based on description logic and aims at comparing them with their counterparts based on the rule-based approach. Due to the limitations on the length of the article, only elements associated with the representation of concepts could be shown, without including roles. The formalisms of the OWL language were used...
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Ancillary services to grids provided with distributed generation
PublicationThe paper introduces system for utilization of the customer-side generated energy. Additionally system can secure some ancillary services to grids. Those services include: current active filtering, load voltage stabilization and in case of grid voltage faults - uninterruptible load supplying (possible with energy storage device). Presented experimental results confirm flexibility of this arrangement in processes of power delivery...
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Client co-production in knowledge-intensive business services (KIBS): Case study analysis
PublicationPurpose: This paper aims to explore the topic of client co-production in knowledge-intensive business services (KIBS). The paper first sketches a theoretical background and reviews previous studies on factors affecting successful client co-production in such companies and then examines these factors via case study research among a small KIBS company and its five customers. Methodology: The paper is based on an in-depth analysis...
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Web Services Integration with Regard to the Metrics of Data Believability
PublicationThe paper is concerned with estimating the believability of data acquired from web services. In the paper, a new method for believability estimation is introduced. The method is designed for integrating web services. The believability estimation is based on the following metrics: quantity, reputation, approval, independence, traceability, maturity, authority and objectivity. In the method, data trustworthiness is determined by...
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Services Marketing_2022
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Services Marketing_BiM_winter_2023
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Integrating heterogeneous systems with high-dependability requirements by means of web services
PublicationWeb services are commonly used on boundaries of heterogeneous components in Service Oriented Architecture (SOA) as they provide a universal communication channel not bound to any particular programming language or run-time platform. This paper describes how web services can be used to integrate heterogeneous systems which serve purposes requiring high dependability, reliability and availability. Examples of such systems include...
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Enhancing Availability for Critical Services
PublicationTraditional approaches to provide classes of resilient service take the physical network availability as an input and then deploy redundancy and restoration techniques at various layers, often without full knowledge of mappings between layers. This makes it hard (and often inefficient) to ensure the high availability required by critical services which are typically a small fraction of the total traffic. Here, the innovative technique...
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Delivery of Ancillary Services in Distribution Power Systems
PublicationOne of the technical and organizational challenges the power system faces in deregulated market conditions is to organize an ancillary services market. The growing share of distributed generation of variable (intermittent) energy sources and a change in the market position of consumers, causes the demand for distributed delivery of ancillary services. For this purpose, it is sought to use the ability of the regulatory measures:...
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EXPERIENCE-ORIENTED SMART EMBEDDED SYSTEM
PublicationThe Experience-Oriented Smart Embedded System (EOSES) is proposed as a new technological platform providing a common knowledge management approach that allows mass embedded systems for experiential knowledge capturing, storage, involving, and sharing. Knowledge in the EOSES is represented as SOEKS, and organized as Decisional DNA. The platform is mainly based on conceptual principles from Embedded Systems and Knowledge Management....
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REVIEW OF WEATHER FORECAST SERVICES FOR SHIP ROUTING PURPOSES
PublicationWeather data is nowadays used in a variety of navigational and ocean engineering research problems: from the obvious ones like voyage planning and routing of sea-going vessels, through the analysis of stability-related phenomena, to detailed modelling of ships’ manoeuvrability for collision avoidance purposes. Apart from that, weather forecasts are essential for passenger cruises and fishing vessels that want to avoid the risk...
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Interoperability Description of Web Services Based Application Servers
PublicationWeb services standards were designed to enable interoperability of heterogeneous application servers in the Service Oriented Architecture. Although the standards proved to be highly successful, there are still difficulties in effective services integration. The paper presents a methodology that enables description of application servers interoperability in order to improve the service integration process. The methodology proposes...
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Marketing in services
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The conditions of the business services sector in Poland and its competitiveness in the global market
PublicationThe following article presents the conditions of the business services sector (BSS) in Poland and the assessment of its competitiveness in the global market. The first section discusses the BSS sector and the categories of the provided services, in the division of business process outsourcing, shared services center, information technology outsourcing, research and development. Next the authors presents the status of the business...
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Dynamic Compatibility Matching of Services for Distributed Workflow Execution
PublicationThe paper presents a concept and an implementation of dynamic learn-ing of compatibilities of services used in a workflow application. While services may have the same functionality, they may accept input and produce output in different formats. The proposed solution learns matching of outputs and inputs at runtime and uses this knowledge in subsequent runs of workflow applications. The presented solution was implemented in an...
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Systematics of intelligent transport systems services
PublicationRecent years have seen a more intensified deployment of Intelligent Transport Systems (ITS) in Polish cities. Work is also underway on the implementation of ITS on the national roads within the National Traffic Management System (KSZR). The research project RID-4D (part of Road Innovations), is designed to fill the gap, which is the lack of systematics of ITS services in Poland. The paper presents a proposal of ITS services systematics,...
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A decentralised model of the regulating ancillary services market
PublicationThe article presents a model of regulating ancillary services provision in a dencetralised manner. A concept of the operation of local markets for ancillary services is presented.
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Health monitoring services based on off-the-shelf mobile devices
PublicationDevelopment of health monitoring systems usually involves usage of dedicated devices with provided guarantees in terms of their reliability. Those devices raise the cost of the whole system, because of which such platforms are limited only to specific areas and constrained number of users. Usage of off-the- shelf devices could lower the cost and bring those systems to the masses. The paper covers possible uses of common off-the-shelf...
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Current technology trends in Electronic Commerce. Przegląd trendów technologii dla e-Commerce.
PublicationPrzedstawiono przegląd trendów technologii dla e-Commerce. Skupiono się na rozwiązaniach programowanych w dziedzinie wzorców projektowych oraz zastosowania ebXML.
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Validation of Services Supporting Healthcare Standards Conformance
PublicationThe paper presents the results of experimental validation of a set of innovative software services supporting processes of achieving, assessing and maintaining conformance with standards and regulations. The study involved several hospitals implementing the Accreditation Standard promoted by the Polish Ministry of Health. First we introduce NOR-STA services that implement the TRUST-IT methodology of argument management. Then we...
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Services Marketing Influence On Marketing Theory Evolution,
PublicationThe discovery of differences between tangible goods and services in the 1970s was one of the most landmark moments in the history of marketing with an emphasis being shifted to the need for using different/diversified marketing activities while dealing with various industries and types of products. The objective of this article is to briefly characterise the evolution of the marketing thought and to present the crucial influence...
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Recognition of input items to the logistic operations in accommodation services
PublicationIn this study the authors set themselves the aim to analyze the elements of the entrance to the accommodation services in terms of logistics. Therefore, providers of this type of services were examined. This allowed to carry out analyses also with including the variety of accommodation services
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BeesyCluster as Front-End for High Performance Computing Services
PublicationThe paper presents the BeesyCluster system as a middleware allowing invocation of services on high performance computing resources within the NIWA Centre of Competence project. Access is possible through both WWW and SOAP Web Service interfaces. The former allows non-experienced users to invoke both simple and complex services exposed through easyto-use servlets. The latter is meant for integration of external applications with...
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Non-Satellite Broadband Maritime Communications for e-Navigation Services
PublicationThe development of broadband network access technologies available to users on land has triggered a rapid expansion of a diverse range of services provided by terrestrial networks. However, due to limitations of digital communication technologies in the off-shore area, the maritime ICT systems evolution so far has not followed that trend. Despite the e-navigation initiative defining the set of Maritime Services, the progress in...
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Krzysztof Goczyła prof. dr hab. inż.
PeopleKrzysztof Goczyła, full professor of Gdańsk University of Technology, computer scientist, a specialist in software engineering, knowledge engineering and databases. He graduated from the Faculty of Electronics Technical University of Gdansk in 1976 with a degree in electronic engineering, specializing in automation. Since then he has been working at Gdańsk University of Technology. In 1982 he obtained a doctorate in computer science...
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State of Development of Intelligent Transport Systems Services on National Roads in Poland
PublicationIn recent years we can see intensifying implementation of Intelligent Transport System (ITS) measures in Polish cities and on national roads. The architecture of the National Traffic Management System (KSZR) will enable the implementation of a uniform, integrated and intelligent ICT system to launch ITS systems that are the most important for drivers and the General Directorate for National Roads and Motorways (GDDKiA). This paper...
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Innowacyjność a Electronic Commerce
PublicationInnowacyjność jest kluczem do konkurencyjności w przemyśle. Przedsiębiorstwa powinny wprowadzać, rozwijać i sprzedawać nowe technologie. Promocja innowacyjności i wspieranie udziału MSP,są ściśle powiązane w tworzonej polityce innowacyjnej UE. Przeanalizowano programy UE wspierania innowacyjności i rozwijania technologi ICT przez MSP.
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Wiarygodna integracja systemów ESB oraz Web services
PublicationW pracy przedstawiono problem wiarygodnej integracji aplikacji rozproszonych z wykorzystaniem technologii Enterprise Service Bus oraz Web services. Przeprowadzono badania trzech platform integracji serwisów: Sun Open ESB, Windows Workflow Foundation oraz Mule ESB wraz z najbardziej popularnymi serwerami Web services. Badania wykazały, że delkarowane i zaimplementowane możliwości współpracy w platformach integracji różnią się w...
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Influence of the internet and electronic commerce growth on polish small and medium enterprises. PODAĆ POLSKI TYTUŁ.
PublicationTechnological development in communication creates new possibilities for commercial activity . Each new medium was changing business processes . Internet does the same - implies rapid changes in every stage of commercial activity.The aim of this paper is to show that the Internet and Electronic Commerce are influencing the Small and Medium Enterprises (SMEs) development in Poland. For achieving this another issue had to be under...