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Search results for: business service sector

  • Service Business

    Journals
    SHERPA RoMEO Green Help

    ISSN: 1862-8516 , eISSN: 1862-8508

  • The conditions of the business services sector in Poland and its competitiveness in the global market

    Publication

    The following article presents the conditions of the business services sector (BSS) in Poland and the assessment of its competitiveness in the global market. The first section discusses the BSS sector and the categories of the provided services, in the division of business process outsourcing, shared services center, information technology outsourcing, research and development. Next the authors presents the status of the business...

  • Mashup Approaches for Improving Service Oriented Business Scenarios

    Publication

    Two kinds of business scenarios are considered: application- and service-oriented. It is shown that the former are more flexible and easier reconfigurable for both traditional (human-oriented) and IT services. Moreover, complex IT services can be created by simple IT services using the modern mashup technology. It is the reason why such business scenarios can be modeled by BPMN in much easier ways. A simple example of a supply...

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  • International Journal of Information Systems in the Service Sector

    Journals
    SHERPA RoMEO Blue Help

    ISSN: 1935-5688 , eISSN: 1935-5696

  • Knowledge‐Intensive Business Services (KIBS) and Their Role in the Knowledge‐Based Economy

    Publication

    - 2013

    The importance of the knowledge‐intensive business services sector for the development of the economy is growing. In the 80s and 90s this sector became the fastest growing sector in the OECD countries (OECD, 2001). Many publications stress its close relationship to the levels of innovation and performance of the whole economy (e.g. Hipp, 1999; Tomlinson, 1999; Aslesen and Isaksen, 2007). It is an increasingly common belief that...

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  • Workbook for cooperative development of personnell and organisation for innovation in SME in the Baltic Sea Region

    Publication

    - 2012

    This study highlights the potential for cooperative development of personnel and organisational innovations in SMEs and gives an example implemented by the University of Lund together with the Municipality of Astorp and local companies. This innovation field is of particular importance for all companies in the region, since it does apply to any professional sector, be it a service oriented company or a manufacturing business. This...

  • Factors of successful client co-production in knowledge-intensive business services

    Publication

    Purpose This paper aims to explore the topic of client co-production in knowledge-intensive business services (KIBS). The paper first sketches a theoretical background and reviews previous studies on factors affecting successful client co-production in such companies and then examines these factors via case study research among a small KIBS company and its five customers. Design/methodology/approach The paper is based on an in-depth...

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  • Client co-production in knowledge-intensive business services (KIBS) – Case study analysis.

    Publication

    Purpose: This paper aims to explore the topic of client co-production in knowledge-intensive business services (KIBS). The paper first sketches a theoretical background and reviews previous studies on factors affecting successful client co-production in such companies and then examines these factors via case study research among a small KIBS company and its five customers. Methodology: The paper is based on an in-depth analysis...

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  • CEE Trade in Services: Value-Added Versus Gross Terms Approaches

    This article assesses the impact of the determinants of service exports in both value-added terms and gross terms for seven Central Eastern European economies in 1995–2011. The results confirm the importance of increasing labor productivity and highly skilled and medium-skilled workers in the growth of trade in services. Exports of services are also supported by linkages between domestic services, especially business services,...

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  • Trendy w e-usługach

    W artykule przedstawiono trendy w sektorze e-biznesu pokazujące perspektywy zmian w usługach. Zwrócono uwagę jak zmienia się podejście do samego procesu usługi, jak zmienia się sposób świadczenia samej usługi. Autor przedstawia trendy nie tylko związane z zastosowaniem nowoczesnych technologii, ale również związane z otwieraniem nowych segmentów rynku jakimi są np. społeczności. W wyniku analizy przytoczonych przykładów wykorzystania...

  • Key logistics processes in project management based on organisation of an international training session-case study

    Publication

    Improvement of processes, including the logistics processes forms one of the essential aspects of modern business entities functioning. Search for the solutions allowing for quicker and less costly method of realisation of particular activities in highly significant, especially in the conditions of a dynamically changing environment in which the organisations have to function. It is a natural field occuring principally both in...

  • New Challenges in Management and Economics in 21st century. Selected studies and examples

    Publication

    - 2020

    In Chapter 1 authors describe the method used to assess the level of readiness of an organization to introduce the Lean Six Sigma concept supporting the Quality 4.0 assumptions, which is gaining more and more interest not only in large organizations, but also in the SME sector. Its use will be illustrated by the example of a small service company. Chapter 2 presents the characteristics of blockchain technology applications in the...

  • Knowledge Management Critical Success Factors and the Innovativeness of KIBS Companies

    The purpose of this paper is to examine the influence of two critical success factors for knowledge management (i.e. leadership and support by the management, motivational practices) on the innovativeness of knowledge-intensive business service (KIBS) companies in the SMEs sector. A sample of 400 companies (KIBS SMEs) located in the Pomeranian District in Poland was selected. The questionnaire was designed to measure knowledge...

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  • SERVICE ORIENTED SCENARIOS FOR SUPPORT ENTERPRISE PROJECT MANAGEMENT

    Publication

    In the paper, a service oriented architecture is used to describe various scenarios of human-oriented enterprises. They can be modeled by BPMN to show basic information flow. We consider business scenarios to present another modeling solution called service orchestration or service mashup. That approach gives an opportunity for the right management through taking the best possible choice of services, or composition of services....

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  • Digital Public Service Innovation: Framework Proposal

    Publication

    - 2016

    This paper proposes the Digital Public Service Innovation Framework that extends the "standard" provision of digital public services according to the emerging, enhanced, transactional and connected stages underpinning the United Nations Global e-Government Survey, with seven example "innovations" in digital public service delivery -- transparent, participatory, anticipatory, personalized, co-created, context-aware and context-smart....

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  • Discovery of Stylistic Patterns in Business Process Textual Descriptions: IT Ticket Case

    Publication

    - 2019

    Growing IT complexity and related problems, which are reflected in IT tickets,create a need for new qualitative approaches. The goal isto automate the extraction of main topics described in tickets in order to provide high quality support for the IT process workers and enablea smooth service delivery to the end user. Present paper proposes a method of knowledge extraction in a form of stylistic patterns in business...

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  • Critical Success Factors for Knowledge Management in SMEs in the KIBS Sector

    Publication

    - 2014

    The purpose of this paper is to examine knowledge management practices and critical success factors (CSFs) for their introduction in small and medium-sized enterprises (SMEs) in the knowledge-intensive business services (KIBS) sector. Methodology: The paper is based on the results of an exploratory qualitative survey involving owners and managers of small and medium-sized companies operating in the KIBS sector. In the survey, eight...

  • Towards Digital Anti-Corruption Typology for Public Service Delivery

    Publication

    - 2019

    Digital anti-corruption refers to a family of digital technology tools that are used to fight corruption. Many such tools have not performed well in practice due to their non-alignment with forms of corruption they are supposed to fight against and persistence of corruption-enabling conditions. The aim of this paper is to contribute to filling this gap by offering a typology of digital anti-corruption in public service delivery...

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  • C2 Niwa - The Centre of Competence for Novel Infrastructure of Workable Applications

    Publication

    Scientific and cloud computing are discussed in the paper . The paradigm of EaaS (Everything as a Service) is presented and the design methodology of service oriented applications is proposed. Implementation of the SOSE (Software Oriented Software Engineering) approach is analyzed and the roles of developing teams to obtain software products satisfying business requirements are also shown. The above listed activities create a basic...

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  • Intelligent Knowledge-Base Model for IT Support Organization Evolution

    Publication

    - 2010

    The goal of the paper is building the knowledge-based model for predicting the state of the IT support organization. These organizations, critical for development of various business sectors, are facing the problem of their transformation. It is the result of the fundamental change in the role of the IT organizations in the current economy. The complexity of the processes, the difficulty adjusting the operations and limited ability...

  • Elements of six sigma methodoloygy in polish smes. the pomeranian region context

    Publication

    - 2012

    In this article, it has been suggested that the effectiveness of the design and implementation of the process approach in the SMEs sector affects the effectiveness and efficiency of the application of elements of the Six Sigma ™ concept. The selected results of the research have been presented to answer the question to what extent small and medium-sized manufacturing, service and production - service companies in Pomeranian region...

  • Evolution of End-User Participation in IT Projects.

    Publication

    - 2013

    This chapter is aimed at presenting a review of evolutionary design paradigms which determine the end-user’s role in IT (Information Technology) projects across recent decades. This review covers different perspectives starting from technology-oriented sequential software development lifecycles, through user-centred approaches, ending finally in contemporary service design approaches supported by e-business and social media. Finally,...

  • The Indonesian economy in 2005: An analysis using the input-output approach

    Publication

    - 2016

    This study aims to analyze the economic conditions of Indonesia in 2005. This study employs Input-Output (IO) analysis as an analysis instrument. The data of this study is the Indonesian IO table for 2005. Thus, the Indonesian economy is represented by Indonesian industrial sectors mentioned in the data. There are nine industries used in the present study, namely (1) agriculture, livestock, forestry, and fishery, (2) mining and...

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  • When digital government matters for tourism: a stakeholder analysis

    Publication

    - Information Technology and Tourism - 2017

    Despite the importance of governance processes for destination management and the impact of digital technology on such processes, surprisingly little academic research has explored the use of digital technology to transform public governance in the tourism sector. This conceptual paper fills this gap by conducting a digital government stakeholder analysis for the tourism sector using the digital government evolution model as its...

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  • SMAQ - A Semantic Model for Analitical Queries

    Publication

    - 2014

    While the Self-Service Business Intelligence (BI) becomes an important part of organizational BI solutions there is a great need for new tools allowing to construct ad-hoc queries by users with various responsibilities and skills. The paper presents a Semantic Model for Analytical Queries – SMAQ allowing to construct queries by users familiar with business events and terms, but being unaware of database or data warehouse concepts...

  • Centers of Excellence - initial conception

    Publication

    In literature, the most basic definition of centers of excellence is " CoE is a team of people that promote collaboration and use best practices around a specific focus area to drive business result". More broadly, center of excellence is defined as " a premier organization providing an exceptional product or service in an assigned sphere of expertise and within a specific field of technology, business, or government, consistent...

  • Emergent approach to Knowledge Management by Small Companies: multiple case-study research

    Publication

    - Journal of Knowledge Management - 2016

    Purpose: The aim of this paper is to examine knowledge management approach followed by small companies on the example of firms from the knowledge-intensive business services (KIBS) sector. Design/methodology/approach: The study is based on the results of a qualitative survey involving 12 owners and managers of small companies operating in the KIBS sector. The survey uses the case study method. Findings: The findings confirm that...

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  • Searching for innovation knowledge: insight into KIBS companies

    Publication

    - Knowledge Management Research & Practice - 2017

    The paper analyses the activity of research for “innovation knowledge”—here defined as knowledge that can lead to the introduction of service innovations—by Knowledge-Intensive Business Services (KIBS) companies. It proposes a classification of the possible search approaches adopted by those companies based on two dimensions: the pro-activity of search efforts and the source primarily used. Such classification is then discussed...

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  • Modelling Evolution of Knowledge-Based Information Technology Organization: The Concept and Perspective

    Publication

    - SYSTEMS SCIENCE - 2010

    Increasing pressure on improving the efficiency of companies' operations leads to transformation of their Information Technology (IT) organizations from technology-oriented to service-oriented, based on the Information Technology Infrastructure Library (ITIL) model. The evolution of these IT organizations can be supported by the knowledge-based systems centered on the rules determined through agregation and refinement of existing...

  • Kamil Brodnicki mgr inż.

    Kamil Brodnicki is an assistant at the Department of Applied Informatics in Management at the Faculty of Economics and Management at the Gdańsk University of Technology. From 2017, he is the head of the Customer Experience laboratory. Since 2011, he has been working in one of the Tri-City IT companies as an IT Systems Analyst, implementing projects in the financial sector. His research interests are focused on the following areas:...

  • Model of Rules for IT Organization Evolution

    The aim of this paper is to introduce the Model of Rules for IT Organization Evolution which shall be in compliance with the Generic IT Organization Evolution Model. Due to its general nature, a set of practical adjustments is proposed in order to adapt the Generic Model to the IT Service Management domain. Further, two sets of rules describing the evolution of the IT Service Management area are defined based on two types of rules...

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  • Extensions of ETSI performance measurements methodology for statistical results analysis =Rozszerzenia metodologii pomiarów wydajności zaproponowanej przez ETSI przy statystycznej analizy wyników

    Next Generation Network (NGN) architecture was proposed by International Telecommunication Union Telecommunication Standardization Sector (ITU-T) to deliver telecommunication services satisfying the needs of modern society for an access to information. The core of NGN service stratum are IP Multimedia Subsystem (IMS) elements acting as service controls units. To assess performance of IMS components, European Telecommunications...

  • Effective Decision-Making in Supply Chain Management

    Proper decision-making in Supply Chain Management (SCM) is crucial for an appropriately functioning mechanisms. The paper presents how IT technologies can impact on an organization and process realization. Especially Service Oriented Architecture (SOA) standard and the Cloud Computing (CC) paradigms are taken into account. A general model of decision-making is proposed and based on a specific practical example is analyzed using...

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  • Sektor usług wiedzochłonnych oraz jego dynamika i struktura zatrudnienia w krajach Unii Europejskiej

    Niniejszy artykuł dotyczy sektora usług wiedzochłonnych oraz jego dynamiki i struktury zatrudnienia. W części teoretycznej opracowania przedstawiono zagadnienia definicyjne oraz klasyfikacyjne związane z sektorem usług wiedzochłonnych, a także omówiono kwestie wiedzochłonności tego sektora. W części badawczej zaprezentowano analizę dynamiki i struktury zatrudnienia w sektorach usług wiedzochłonnych krajów należących do Unii Europejskiej....

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  • Bartosz Woliński dr

    Graduated from the University of Gdańsk (doctor of economics - doctoral dissertation was devoted to the processes of political transformation in China) and the Warsaw School of Economics. Assistant professor at the Department of Informatics in Management, Faculty of Economics and Management, Gdańsk University of Technology, where he deals with issues of IT organization and project management, digital supply chain and development...

  • Accelerator of the entrepreneurship: suburbs in the coastal metropolis of GOM

    Publication

    - 2014

    Polish model of suburban structure is made of variety types of enterprises in different scales, and a range of housing. However this mass of unordered structure with its urban development problems, often leads to the establishment of business and also the development of local entrepreneurship. This article investigates SME sector located in the suburban area of costal metropolis GOM to prove the thesis that the positive effect...

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  • Jak firmy z sektora wiedzochłonnych usług biznesowych zarządzają wiedzą? Prezentacja wyników badań.

    W artykule przedstawiono praktyki zarządzania wiedzą stosowane przez przedsiębiorstwa z sektora małych i średnich przedsiębiorstw (MSP), oferujące wiedzochłonne usługi biznesowe. Tematyka ta jest wciąż mało rozpoznana, zwłaszcza w krajach Europy Środkowej, takich jak Polska. W pierwszych dwóch podrozdziałach artykułu zaprezentowano krótki przegląd literatury światowej, dotyczącej zarządzania wiedzą w MSP i sektorze usług wiedzochłonnych....

  • Biznesplan dla zakładu podstawowej opieki zdrowotnej o rozszerzonej działalności na obszarze dzielnicy Gdańsk-Południe

    Publication

    - 2017

    In recent years we have seen the dynamic development of medical services sector in Poland. Private health centres focus on aggressive development strategy. The role of primaryhealth care facilities, which provide services financed from the public funds, declined.The purpose of the article is to present methods of strategic planning which allow toopen new healthcare entity. The next purpose is to make in practice...

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  • Logistics aspects in the group of health care accreditation standards associated with patient nutrition

    Publication

    Medical services are currently one of the more popular branches of the service sector, both in Poland and worldwide. Along with direct impact on human health and life, they have influence on the necessity of constant search for forms of their improvement. Actions taken for improvement of health services quality are implemented with diversity, both as an obligatory action imposed in all medical services units, as well as, actions...

  • Economic Vitality of Polish Suburbs

    Publication

    - 2015

    For over 25 years, Poland has been undergoing major political, social and economic transformations. The country's system changed from a planned economy to a free-market, neo-liberal one. The effects of these changes are visible on several levels, including the field of urban planning, where they manifested themselves as the birth of the suburbanization process. In the field of economics, it could be noticed that since 1989, the...

  • Quality Expectations of Mobile Subscribers

    Mobile systems, by nature, have finite resources. Radio spectrum is limited, expensive and shared between many users and services. Mobile broadband networks must support multiple applications of voice, video and data on a single IP-based infrastructure. These converged services each have unique traffic holding and quality requirements. A positive user experience must be obtained through efficient partitioning of the available wireless...

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  • Aktualne trendy w zakresie certyfikacji normatywnych systemów zarządzania w branży spożywczej

    Publication

    W opracowaniu omówiono aktualne trendy dotyczące certyfikacji systemu zarządzania jakością w sektorze rolno-spożywczym. Na podstawie danych uzyskanych z dużej, renomowanej jednostki certyfikującej przedstawiono analizę porównawczą dotyczącą liczby wydanych certyfikatów dla ogólnych systemów zarządzania oraz dla systemów branżowych dedykowanych sektorowi rolno-spożywczemu w odniesieniu do przedsiębiorstw różnych wielkości.

  • Economic vitality of Polish suburbs

    Publication

    Since 1989, Poland has been undergoing major political, social and economic transformations. The effects of these changes are visible on several levels, including the field of urban planning, where they manifested themselves as the birth of the suburbanization process. In the field of economics, it could be noticed that since 1989, the SME sector has been awakening very dynamically. Correlation of the parallel development of these...

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  • Evaluation of a company’s image on social media using the Net Sentiment Rate

    Publication

    Vast amounts of new types of data are constantly being created as a result of dynamic digitization in all areas of our lives. One of the most important and valuable categories for business is data from social networks such as Facebook. Feedback resulting from the sharing of thoughts and emotions, expressed in comments on various products and services, is becoming the key factor on which modern business is based. This feedback is...

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  • HOW TO ASSESS THE MATURITY OF SMALL AND MEDIUM-SIZED ENTERPRISES TO LEAN SIX SIGMA PROJECTS

    Publication

    This article describes the considerations for the implementation of the Lean Six Sigma (LSS) methodology in small and medium-sized enterprises. Pilot research was conducted in Polish and French SMEs (nine Polish and nine French enterprises from the service and production sectors) referring to the context of the implementation and application of the Lean Six Sigma concept. The studies led to the identification of the motives, needs,...

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  • How Small KIBS Companies Manage Their Intellectual Capital? Towards an Emergent KM Approach

    Publication

    - 2015

    The growing interest in Intellectual Capital management and Knowledge Management is now reaching small companies, especially those in the Knowledge-Intensive Business Services (KIBS) sector. This paper aims to explore this issue, starting from the assumption that a planned and systematic approach to KM, as is used in large companies, is rarely applicable in small organizations. It is more likely that small companies adopt an approach...

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  • The EU enlargement and domestic employment

    Publication

    - Economics Bulletin - 2009

    The study focuses on the interactions between EU member states' labor markets (manufacturing and tradable business services) over the period 1995-2005. We use recently released detailed sector level employment statistics, considering the effects of trade integration on the creation of links between labor force in ''Old'' and ''New'' partners in the enlarged EU. Empirical estimations show that the domestic demand for labor in the...

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  • Generalized access control in hierarchical computer network

    The paper presents the design of the security layer for a distributed system located in the multizone hierarchical computer network. Depending on the zone from which a client’s request comes to the system and the type of the request, it will be either authorized or rejected. There is one common layer for the access to all the business services and interactions between them. Unlike the commonly used RBAC model, this system enforces...

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  • Disruption of the communication process on the example of ALEP-PL web application

    Publication

    - 2013

    By creating a dedicated web service, such as the presented ALEP-PL solution, you can not assume that its users have suffcient knowledge of the energy sector. This application is dedicated to the local energy planning. The ALEP-PL makes it easier to incorporate in the planning of key players in the local energy market. This group of ALEP-PL users represents mainly the ocials of energy companies and specialist offcers. In the paper...

  • Call processing performance in multidomain IMS/NGN architecture

    Publication

    The Next Generation Network (NGN) architecture, which bases on the IP Multimedia Subsystem (IMS) concept, is a proposition of a telecommunication network dedicated to the needs of the modern information society. The main goal of NGN is to provide Quality of Service (QoS), for which proper network design and dimensioning are necessary. This also requires appropriate traffic models, which should be efficient and not excessively complicated...