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Search results for: CUSTOMER COMMITMENT

  • The effects of perceived risk, brand value, and brand trust on eWOM

    Publication

    Unrestricted access to the Internet, mobile devices, social applications and offering shopping comment options via online stores and platforms, encourages customers to generate online reviews about brands. That is why it became important to learn about the factors that motivate customers to create electronic word of mouth (eWOM). The survey aimed to check if there are links between perceived brand value, perceived risk, brand trust...

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  • Sources of Market Information, Its Quality and New Product Financial Performance

    While we observe a growing interest in the role of market information in new product development (NPD), existing research has still largely ignored the quality of market information that is a crucial issue in the era of the information society. What does affect the quality of market information in new product development projects, and how does this quality influence the financial performance of new products? In this paper, we address...

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  • ASIC Design Example of Complex SoC with FPGA Prototyping

    Publication

    The paper presents an example of the System on a Chip design, where the FPGA prototyping has been used. Two FPGA prototypes have been realized. The first FPGA prototype uses AVNET board containing Xilinx Virtex4 device accompanied by custom board with required devices. The second FPGA prototype has been built using the custom PCB with Xilinx Virtex-4 XC4VLX60 FPGA accompanied by all needed external components. The final system...

  • ASIC Design Example of Complex SoC with FPGA Prototyping

    The paper presents an example of the System on a Chip design, where the FPGA prototyping has been used. Two FPGA prototypes have been realized. The first FPGA prototype uses AVNET board containing Xilinx Virtex4 device accompanied by custom board with required devices. The second FPGA prototype has been built using the custom PCB with Xilinx Virtex-4 XC4VLX60 FPGA accompanied by all needed external components. The final system...

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  • Ancillary services to grids provided with distributed generation

    Publication

    - Year 2009

    The paper introduces system for utilization of the customer-side generated energy. Additionally system can secure some ancillary services to grids. Those services include: current active filtering, load voltage stabilization and in case of grid voltage faults - uninterruptible load supplying (possible with energy storage device). Presented experimental results confirm flexibility of this arrangement in processes of power delivery...

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  • Bi-GRU-APSO: Bi-Directional Gated Recurrent Unit with Adaptive Particle Swarm Optimization Algorithm for Sales Forecasting in Multi-Channel Retail

    Publication
    • A. Mogarala Guruvaya
    • A. Kollu
    • P. Bidare Divakarachari
    • P. Falkowski-Gilski
    • H. Dwaraka Praveena

    - Telecom - Year 2024

    In the present scenario, retail sales forecasting has a great significance in E-commerce companies. The precise retail sales forecasting enhances the business decision making, storage management, and product sales. Inaccurate retail sales forecasting can decrease customer satisfaction, inventory shortages, product backlog, and unsatisfied customer demands. In order to obtain a better retail sales forecasting, deep learning models...

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  • Energy Losses Due to Imperfect Payment Infrastructure and Payment Instruments

    Publication

    - ENERGIES - Year 2021

    One of the strategic objectives of the European Union is a reduction in greenhouse gas emissions and improvement of energy efficiency by at least 32.5% in different areas of the economy by 2030. However, little is known about the impact of payment in retail on energy consumption. The purpose of this paper is to assess the chain of losses of time and energy, and therefore financial losses, that occur due to the imperfection of payment...

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  • Wpływ usług on-line na budowanie pozytywnych relacji i lojalności klienta

    W artykule omówiono wybrane problemy projektowe dotyczące współczesnych usług on-line w kontekście budowania trwałej lojalności klienta. Przedstawiono model warstwowego rozwoju usług on-line wraz z zaleceniami projektowymi zorientowanymi na budowanie i wzmacnianie lojalności klienta. Przedstawiono przykłady scenariuszy rozwoju usług e-zdrowia online. Przedstawiono możliwości dalszego rozwoju prezentowanego podejścia i plany dalszych...

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  • Upoważnienie do zaciągania zobowiązań na rzecz jednostek samorządu terytorialnego jako naruszenie dyscypliny finansów publicznych

    Publication

    Artykuł poświęcony jest zagadnieniu upoważnienia do zaciągania zobowiązań na rzecz jednostek samorządu terytorialnego. W teoretycznej części zdefiniowano dwa pojęcia: zobowiązań oraz zaciągania zobowiązań. Następnie scharakteryzowano zagadnienie podmiotowego i przedmiotowego zaciągania zobowiązań. Nieprzestrzeganie przepisów dotyczących zaciągania zobowiązań, które zawarte są głównie w ustawie o finansach publicznych, prowadzi...

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  • Building the Learning Environment for Sustainable Development: a Co-creation approach

    Publication

    - Year 2022

    Education for sustainable development supports the improvement of knowledge, skills, attitudes and behaviors related to global challenges such as climate change, global warming and environmental degradation, among others. It is increasingly taking place through projects based on information and communication technologies. The effectiveness of the actions taken depends not only on the quality of the project activities or the...

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  • Trust in Electronic Word-of-Mouth (eWOM): the concept and the most important determinants

    Publication

    - Year 2022

    eWOM and trust in it is now the most important factor in determining buyers' purchasing behavior. Familiarity with the determinants of trust establishes the formation of appropriate marketing activities. However, the growing number of new forms of eWOM and its increasingly complex and multidimensional nature have created a lot of confusion. The article aims to organize the concepts related to trust in eWOM, to indicate the most...

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  • PRZYKŁAD MODELU GRY FABULARNEJ WSPIERAJĄCY PROCES ZAANGAŻOWANIA I MOTYWACJI STUDENTÓW WYŻSZYCH UCZELNI TECHNICZNYCH

    Artykuł prezentuje koncepcję budowy uniwersalnego scenariusza gry fabularnej, która pomaga zbudować zaangażowanie wśród studentów uczelni technicznych. Jednym ze sposobów na wzmożenie motywacji w procesie uczenia się jest gamifikacja. Gdy gamifikacja wspiera proces nauczania często tworzone są modele tematycznie związane z problematyką danego przedmiotu. Scenariusz proponowanej gry jest uniwersalny i można go wykorzystać w ramach...

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  • Evaluati on of long-term start up costs impact on short-term price based operational optimization of a CCGT using MILP

    Publication
    • S. Gotzman
    • P. Ziόłkowski
    • J. Badur

    - E3S Web of Conferences - Year 2019

    An increasing share of the weather-dependent RES generation in the power system leads to the growing importance of flexibility of conventional power plants. They were usually designed for base load operation and it is a challenge to determine the actual long-term cycling costs, which account for an increase in maintenance and overhaul expenditures, increased forced outage rates and shortened life expectancy of the plant and components....

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  • Zastosowanie systemów informatycznych klasy CRM w procesach zarządzania relacjami z klientami

    Przedstawiono znaczenie i rolę systemów informatycznych w procesie zarządzania nowoczesną jednostką organizacyjną. Zaprezentowano cykl rozwojowy systemów zarządzania w dobie ciągłego zapotrzebowania na informację. Pokazano rozwój narzędzi informatycznych wspierających rozwój i funkcjonowanie przedsiębiorstw. Określono pojęcie procesu biznesowego. W szczególności zwrócono uwagę na systemy typu CRM (Customer Relationship Management)...

  • Development and Research of the Text Messages Semantic Clustering Methodology

    Publication

    - Year 2016

    The methodology of semantic clustering analysis of customer’s text-opinions collection is developed. The author's version of the mathematical models of formalization and practical realization of short textual messages semantic clustering procedure is proposed, based on the customer’s text-opinions collection Latent Semantic Analysis knowledge extracting method. An algorithm for semantic clustering of the text-opinions is developed,...

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  • Collaboration within the Automotive Value Chain

    Publication
    • A. Szerenos
    • A. Maciocha

    - Year 2007

    The paper describes new approach to supply chain management in the North American automotive industry, in part influenced by the Japanese model. To survive and prosper all automotive suppliers must face major challenges in supporting their customers including delivering innovative ideas, technology and quality with increasing speed, participating in every aspect of product development and producing entire systems. The authors describe...

  • Driving the Image of an Electricity Supplier through Marketing Activities

    Publication

    - Forum Scientiae Oeconomia - Year 2023

    The aim of this study is to determine how marketing actions undertaken within the marketing mix by electricity providers influence their image. Referring to the Stimulus-Organism-Response (SOR) theory, research hypotheses were formulated, and a regression model was constructed, assuming positive impacts of selected marketing actions of electricity providers on their image. A quantitative approach was employed to test the research...

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  • Corporate social responsibility and forward default risk under firm and industry heterogeneity

    Publication

    Objective: This study aims to evaluate the impact of corporate social responsibility on forward default risk (FDR) under the setting of firm and industry heterogeneity. Research Design & Methods: This study evaluated the impact of corporate social responsibility (CSR) on FDR using the data of 497 companies from 2007-2021 in the S&P 500 index, taking into account firm and industry heterogeneity aspects. This study utilized instrumental...

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  • The Principles of Model Building Concepts Which Are Applied to the Design Patterns for Smart Cities

    Publication

    - Year 2017

    The involvement of citizens into decision-making processes is one of the main features of smart cities. Such commitment is reflected in the form of requirements towards the city, and the benefits which are expected from the city. Requirements and benefits are thus the primary language of communication between decision-makers and urban residents. To develop such a language, it becomes necessary to develop design patterns for Smart...

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  • Wybrane aspekty oceny satysfakcji i lojalności klientów i pracowników

    Celem artykułu jest przedstawienie propozycji oryginalnego modelu pozwalającego lepiej zrozumieć mechanizmy kształtowania się satysfakcji i lojalności klientów i pracowników oraz umożliwiającego porównywanie satysfakcji klientów różnych przedsiębiorstw w oderwaniu od ich specyfiki branżowej. Zaprezentowany model opiera się na mechanizmach przyczynowo-skutkowych i pozwala na stawianie kwantyfikowalnych celów, dając w rezultacie...

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  • Natural sweeteners: Sources, extraction and current uses in foods and food industries

    Publication
    • R. Castro-Muñoz
    • M. Correa-Delgado
    • R. Córdova-Almeida
    • D. Lara-Nava
    • M. Chávez-Muñoz
    • V. F. Velásquez-Chávez
    • C. E. Hernández-Torres
    • E. Gontarek-Castro
    • M. Z. Ahmad

    - FOOD CHEMISTRY - Year 2022

    Food producers have leaned towards alternative natural and synthetic sweeteners in food formulations to satisfy market demands. Even so, several synthetic sweeteners (e.g., aspartame, saccharin, sucralose) are becoming less popular due to health-related concerns, lower nutritional values, and controversies around their safety. Conversely, natural sweeteners confer favourable customer perceptions due to their association to a healthier...

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  • Design of control algorithms for mobile robots in an environment with static and dynamic obstacles

    This article proposes the construction of autonomous mobile robots and designing of obstacle avoidance algorithms for them. Nowadays, mobile robots are gaining more and more popularity on the customer as well as industrial market, for example as automatic vacuum cleaners or lawnmowers. Obstacle avoidance algorithms play an important role in performance of this types of robots. The proposed algorithms were designed for builds with...

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  • Knowledge management in SMEs – selected issues.

    Publication

    - Year 2014

    The success of a small or medium-size enterprise might be dependent on the way in which this company manages its knowledge. With limited access to other resources like land, capital or labor force, the access to knowledge and its effective application might become a source of competitive advantage for an SME. It is confirmed that organizations, which successfully implement the concept of knowledge management might achieve better...

  • Transmission Quality Measurements in DAB+ Broadcast System

    In the age of digital media, delivering broadcast content to customers at an acceptable level of quality is one of the most challenging tasks. The most important factor is the efficient use of available resources, including bandwidth. An appropriate way of managing the digital multiplex is essential for both the economic and technical issues. In this paper we describe transmission quality measurements in the DAB+ broadcast system....

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  • Count Data Modeling About Relationship Between Dubai Housing Sales Transactions and Financial Indicators

    Publication

    - Year 2017

    In this study, illustrating and comparing the performances of count data models such as Poisson, negative binomial (NB), Hurdle and zero-inflated models for the determination of factors affected housing sales in Dubai. Model comparisons are made via Akaike’s information criterion (AIC), the Vuong test and examining the residuals. Main purpose of this study is building reliable statistical model for relationship between Dubai housing...

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  • Company Culture, Knowledge Sharing and Organizational Performance. The Employee’s Perspective

    Publication

    - Year 2017

    Knowledge sharing, as a basic prerequisite for knowledge creation, is a dynamic social process characterized by profound human interactions. The process of knowledge sharing can be supported by organizational culture which is a set of values and norms giving identity to each enterprise. As a valuable element of intellectual capital, organizational culture contributes to achieving strategic business goals. The purpose of this article...

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  • Ocena stanu technicznego rurociągu przesyłowego zawiesiny popiołów w Elektrowni Ostrołęka B

    Przedmiotem pracy był rurociąg przesyłowy zawiesiny popiołów przesyłanych z Elektrowni Ostrołęka B. Celem pracy było potwierdzenie przynależności próbek yvyciętych z rurociągu do określonego gatunku stali i ocena stanu materiału po eksploatacji. Dla zrealizowania tego celu wykonano: - analizę składu chemicznego materiału pobranego ze stalowych rur, - mikroanalizę warstw wierzchnich na powierzchni wewnętrznej i zewnętrznej, -...

  • Energy Modeling of Single-Family Houses in the Conceptual Phase

    Publication

    - Year 2018

    The aim of the article is to identify the potential impact of the latest commercial digital tools for building energy analysis on the everyday architectural practice in Poland in the context of typology and energy optimization of single –family houses. The reason for this survey is that “architect friendly” interfaces simulation results’ visualization and energy analysis tools are not given deserved attention in the architectural...

  • Zaufanie w zespole badawczym – studium przypadku (projekt CD NIWA realizowany na Politechnice Gdańskiej)

    Publication

    - Year 2016

    Artykuł dotyczy tematyki klimatu pracy zespołowej, ze szczególnym uwzględnieniem zaufania w zespole jako czynnika warunkującego zaangażowanie, efektywność i innowacyjność zespołu. Przeanalizowano znaczenie oraz wymiary zaufania w zespole badawczym na podstawie koncepcji International Team Trust Indicator, czyli dziesięciowymiarowego modelu zaufania. Celem artykułu jest analiza klimatu współpracy i poziomu zaufania w interdyscyplinarnym...

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  • ISLAMIC TAKAFUL: CZY SKUTECZNIE ZASTĄPIŁ UBEZPIECZENIA KOMERCYJNE? : ISLAMIC TAKAFUL: HAS IT SUCCESSFULLY SUBSTITUTED CONVENTIONAL INSURANCE?

    Islamic finance is a fast developing sector mainly present in the Middle East, South-East Asia, Central Asia and to a smaller extent in Africa and Central Europe. Together with the rebirth of Islam in the second half of the 20th century, Islamic finance tends to cover the economic needs of all Muslims (including insurances). The Islamic finance system is based on several principles including three main prohibitions: Gharar (deceptive uncertainty),...

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  • Doing well by doing good — CSR in a global context

    Publication

    Motivation: Nowadays, there is a general understanding that stakeholders are crucial for the successful enterprise. There is also a need to think about Corporate Social Responsibility (CSR) in a global context. Never before corporations enjoyed so much power and authority. Corporations need to evolve, re-think their strategies and change their processes accordingly. However, as of now, there is no agreed way of measuring overall...

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  • The risk assessment of adverse events of nursing activities as the element of quality management in healhcare

    Publication

    The purpose of the paper is to present MedCARVER+Shock method and Pareto analysis and its usability for the risk assessment of adverse events of nursing activities. 888 activities carried out by all 190 nurses working at the District Hospital X located in Poland were taken into account. During the research the qualitative approach was used. As the result sixteen groups of nursing activities causing the highest risk of adverse events...

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  • Smart Asset Management for District Heating Systems in the Baltic Sea Region.

    Publication

    - ENERGIES - Year 2021

    The purpose of this review is to provide insight and a comparison of the current status of district heating (DH) systems for selected Baltic Sea countries (Denmark, Germany, Finland, Latvia, Lithuania, Poland, and Sweden), especially from viewpoints of application and solutions of novel smart asset management (SAM) approaches. Furthermore, this paper considers European projects ongoing from 2016, involving participants from the...

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  • Wykluczenie finansowe starszych konsumentów na rynku usług finansowych

    Publication

    Celem opracowania jest identyfikacja uwarunkowań wykluczenia finansowego starszych konsumentów na rynku usług finansowych. Dla realizacji tego celu zidentyfikowano m.in. podstawowe pojęcia dotyczące wykluczenia (w tym wykluczenia finansowego) osób starszych. Zagrożenia wynikające z wykluczenia finansowego starszych konsumentów zostały zilustrowane poprzez analizę danych statystycznych dotyczących starzenia się społeczeństwa. Podstawowy...

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  • Towards Cognitive and Perceptive Video Systems

    Publication
    • T. Akgun
    • C. Attwood
    • A. Cavallaro
    • C. Fabre
    • F. Poiesi
    • P. Szczuko

    - Year 2014

    In this chapter we cover research and development issues related to smart cameras. We discuss challenges, new technologies and algorithms, applications and the evaluation of today’s technologies. We will cover problems related to software, hardware, communication, embedded and distributed systems, multi-modal sensors, privacy and security. We also discuss future trends and market expectations from the customer’s point of view.

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  • Hybrid Finite Element Method Development for Offshore Structures’ Calculation with the Implementation of Industry Standards

    In the design process of offshore steel structures, it is typical to employ commercial calculation codes in which simulation and evaluation of results are performed on the basis of the available standards (e.g. API, DNV, Lloyds). The modeling and solution rely on finite element methods and cover the simulation of the structure’s properties along with the influence of the marine environment – sea currents, wave and wind loading,...

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  • Lean Startup as a New Way of Managing Technology Ventures Illustrated by the Example of Wlcome App

    Publication

    The dot-com bubble in the 1990s made the technology industry aware that even excellent ideas backed by amazing teams are not sufficient to ensure a startup’s success. The biggest risk of startups is that they have to operate within many uncertainties, their market and customers are unknown, and their business model is not yet validated. Therefore, successful execution of such a venture requires a rigorous process that would validate...

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  • What Skills for Multi-Partner Open Innovation Projects? Open Innovation Competence Profile in a Cluster Ecosystem Context

    Publication

    Industry 4.0 and the turbulent environment have rendered increasing interest in open inno- vation that extends from the bilateral transmission of expertise to multilateral platform collaborations. Open innovation ventures are seen as intricate collaborations that require the commitment of numer- ous partners during the lifetime of the project. In order to examine the specific competence of open innovation teams, we set the research...

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  • Implementing Sustainable Development Goals with Digital Government – Aspiration-capacity gap

    Publication

    Sustainable Development Goals (SDGs) represent a commitment by all United Nations Member States to pursue development efforts, including ending poverty and hunger, promoting well-being and education, reducing inequalities, fostering peace, and protecting the planet. Member States and their governments are supposed to take ownership of the SDGs, strengthen the implementation means, and improve public governance as both the means...

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  • Knowledge‐Intensive Business Services (KIBS) and Their Role in the Knowledge‐Based Economy

    Publication

    - Year 2013

    The importance of the knowledge‐intensive business services sector for the development of the economy is growing. In the 80s and 90s this sector became the fastest growing sector in the OECD countries (OECD, 2001). Many publications stress its close relationship to the levels of innovation and performance of the whole economy (e.g. Hipp, 1999; Tomlinson, 1999; Aslesen and Isaksen, 2007). It is an increasingly common belief that...

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  • Wybrane aspekty zachowań internautów a skuteczny proces komunikacji marketingowej

    Publication

    Celem artykułu jest przedstawienie sposobów pozyskiwania internetowych treści związanych z organizacjami lub produktami oraz dzielenia się nimi z innymi. W publikacji zwrócono uwagę na potrzebę zmiany postrzegania roli internautów w procesie komunikacji marketingowej. Ponadto, artykuł nawiązuje do koncepcji inbound marketing. Koncepcja ta dotyczy nie tylko przyciągania klientów do firmy i jej produktów. Chodzi w niej o by poprzez...

  • Hard lessons learned: delivering usability in IT projects

    Publication

    Effective project management requires the development of a realistic plan which aims to ensure the success of the project and ultimately deliver a high quality product to customers. However, experience shows that the majority of software vendors managing projects suffer from numerous problems to provide usability in IT solutions and complete a project in a given time with success. In this paper we discuss, analyze and synthesize...

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  • Agile Requirements Prioritization in Practice: Results of an Industrial Survey

    Publication

    Agile software development stresses the importance of providing the customer with a product of a maximized business value. To achieve that, requirements prioritization is used. Agile development methods like Scrum define guidelines for prioritization, however practitioners do not necessarily have to follow them. Our goal was to investigate the industry practice related to requirements prioritization process, including its timing,...

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  • Zero-knowledge convincing protocol on quantum bit is impossible

    Publication

    - Quantum Journal - Year 2017

    It is one of fundamental features of quantum formalism that o n one hand it provides a new infor- mation processing resources and on the other hand puts funda mental constraints on the processing of quantum information implying “no-go” theorems for cloni ng [1–3], bit commitment [4, 5] and deleting [6] in quantum theory. Here we ask about possibilit y of “zero knowledge” scenario which, for its simplicity, can be considered as...

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  • Immunophenotyping and transcriptional profiling of in vitro cultured human adipose tissue derived stem cells

    Publication
    • A. Mieczkowska
    • A. Schumacher
    • N. Filipowicz
    • A. Wardowska
    • M. Zieliński
    • P. Madanecki
    • E. Nowicka
    • P. Langa
    • M. Deptuła
    • J. Zieliński... and 14 others

    - Scientific Reports - Year 2018

    Adipose-derived stem cells (ASCs) have become an important research model in regenerative medicine. However, there are controversies regarding the impact of prolonged cell culture on the ASCs phenotype and their differentiation potential. Hence, we studied 10 clinical ASCs replicates from plastic and oncological surgery patients, in six-passage FBS supplemented cultures. We quantified basic mesenchymal cell surface marker transcripts...

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  • The Mediation Function of Job Satisfaction's between Organizational Culture Dimensions and Knowledge Sharing

    Publication

    - Year 2018

    It is commonly acknowledged that organizational culture is a valuable element of intellectual capital and as a hidden source of competitive advantage can considerably affect the achieving of strategic business goals. The axiological dimension of organizational culture is mostly identified with a set of shared assumptions and values, while work practices mainly define its behavioral dimension. Both these dimensions influence, among...

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  • Individual Characteristics and Cognitions of Students with Different Levels of Entrepreneurial Intensity

    Publication

    RESEARCH OBJECTIVE: The objective of the current paper is to verify in what way university students who declare high individual level of entrepreneurial intensity differ from those who are characterized by its intensity level. THE RESEARCH PROBLEM AND METHODS: A statistical analysis of obtained survey results was conducted. The group of research participants included 413 business students. Following statistical methods were used...

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  • Developing Prognostic Models of Organization Evolution

    Publication

    - Year 2011

    The work focuses on the problem of measuring evolution of IT organizations. Changes in business influence functioning of the IT organization. IT departments or companies must ensure that the needs of their parent company/customers will be met. Therefore they must constantly evolve. Following question can be raised: is it possible to support process of changes the IT organization to run it smoother, faster, easier but with reduced...

  • Evaluation of Vehicle Routing Problem Algorithms for Transport Logistics Using Dedicated GIS System

    Publication

    - Year 2016

    The development and research related to optimization of fleet management is of high interest among many industrial and scientific entities related to logistics and transport. Optimal distribution of transportation resources leads to significant cost reduction. In this context, scientific research related to so called Vehicle Routing Problem (VRP) which relies on determining the shortest transport routes for a strictly limited number...

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  • DESIGN THINKING ORIENTED METHODOLOGY IN GROUP PROJECT AS A STEP IN THE CDIO APPROACH

    Recently much scientific research and industrial work is conducted in multidisciplinary teams, where cooperation between specialists from different areas of expertise is required in order to successfully address the challenging goals. Moreover, in start-up small companies the lack of supporting departments calls for additional multidisciplinary, economic and networking skills known as T-shaped personality. Recognizing these shortcomings...

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