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Department of Informatics in Management
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Catalog Publications
Year 2020
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Data governance: Organizing data for trustworthy Artificial Intelligence
PublicationThe rise of Big, Open and Linked Data (BOLD) enables Big Data Algorithmic Systems (BDAS) which are often based on machine learning, neural networks and other forms of Artificial Intelligence (AI). As such systems are increasingly requested to make decisions that are consequential to individuals, communities and society at large, their failures cannot be tolerated, and they are subject to stringent regulatory and ethical requirements....
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Decyzje optymalne z Solverem
PublicationNa rynku można odnaleźć wiele podręczników pomocnych w rozwijaniu kompetencji związanych z posługiwaniem się arkuszem kalkulacyjnym w praktyce menedżerskiej. Niewiele jest natomiast pozycji literaturowych pokazujących możliwości wykorzystania MS Solver do wspomagania decyzji. Niniejsza książka ma za zadanie wypełnić tę lukę. Jej celem jest przedstawienie możliwości dodatku Solver w procesie podejmowania decyzji optymalnych. Intencją...
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E-Estonia as a role model? Some general considerations and applicability in France
PublicationEstonia has recently been widely recognised – in the policy circles, academia, as well as the media space – as one of the more advanced nation states when it comes to digital government (and governance) transformation (e.g. Margetts and Naumann, 2017; Heller, 2017). Ever greater attention Estonia attracted with the two most recent digital government initiatives, namely the e-Residency and the virtual data embassy, both first of...
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Estimating the Cost of Cybersecurity Activities with CAsPeA: A Case Study and Comparative Analysis
PublicationContemporary approaches to the estimation of cybersecurity costs in organisations tend to focus on the cost of incidents or technological investments. However, there are other, less transparent costs related to cybersecurity management that need to be properly recognised in order to get a complete picture. These costs are associated with everyday activities and the time spent by employees on cybersecurity-related actions. Such...
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Evaluating the Cost of Personnel Activities in Cybersecurity Management: A Case Study
PublicationThe methods of cybersecurity costs' evaluation are inclined towards the cost of incidents or technological acquirements. At the same time, there are other, less visible costs related to cybersecurity that require proper recognition. These costs are associated with the actions and the time spent by employees on activities connected to cybersecurity management. The costs form a considerable component of cybersecurity expenditures,...
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Evaluation of a company’s image on social media using the Net Sentiment Rate
PublicationVast amounts of new types of data are constantly being created as a result of dynamic digitization in all areas of our lives. One of the most important and valuable categories for business is data from social networks such as Facebook. Feedback resulting from the sharing of thoughts and emotions, expressed in comments on various products and services, is becoming the key factor on which modern business is based. This feedback is...
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E-Voting System Evaluation Based on the Council of Europe Recommendations: nVotes
PublicationE-voting implantation has been facing important challenges in recent years. Several incidents, together with a lack of evaluation methodologies social and cultural customs hinder a broader application. In this work, the authors aim to contribute to a safer introduction of e-voting tools by applying a practical evaluation framework strongly based on the security requirements issued by the Council of Europe (CoE) in 2017 to nvotes,...
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Forecasting risks and challenges of digital innovations
PublicationForecasting and assessment of societal risks related to digital innovation systems and services is an urgent problem, because these solutions usually contain artificial intelligence algorithms which learn using data from the environment and modify their behaviour much beyond human control. Digital innovation solutions are increasingly deployed in transport, business and administrative domains, and therefore, if abused by a malicious...
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Investigating Analytics Dashboards’ Support for the Value-based Healthcare Delivery Model
PublicationImproving the value of care is one of the essential aspects of Value-Based Healthcare (VBHC) model today. VBHC is a new HC delivery model which is centered on patient health outcomes and improvements. There is anecdotal evidence that the use of decision aid tools like dashboards can play a significant role in the successful implementation of VBHC models. However, there has been little or no systematic studies and reviews to establish...
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Machine Learning and Text Analysis in an Artificial Intelligent System for the Training of Air Traffic Controllers
PublicationThis chapter presents the application of new information technology in education for the training of air traffic controllers (ATCs). Machine learning, multi-criteria decision analysis, and text analysis as the methods of artificial intelligence for ATCs training have been described. The authors have made an analysis of the International Civil Aviation Organization documents for modern principles of ATCs education. The prototype...
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Model zaangażowania w relacji usługodawca-klient
PublicationW niniejszej monografii przedstawiono rozwiązania pozwalające lepiej zrozumieć złożoność relacji występujących pomiędzy usługodawcami a klientami oraz metody, które pozwalają tę wiedzę wykorzystać w doskonaleniu procesów organizacji usługowych. Monografia podejmuje problem kształtowania zaangażowania na styku usługodawca–klient jako wstępnego i koniecznego warunku rozwijania relacji w usługach. Opierając się na klasycznej drabinie...
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Modeling process of planning finished product sales volumes at industrial enterprises in modern economic conditions
PublicationThis article presents improving the existing system of planning finished products sales volumes. The influencing factors of the sales volumes in modern economic conditions have been determined: falling world oil prices, the reduction of pipe consumption in the domestic market, the global pandemic. The algorithm of planning finished products sales volumes has been constructed. Calculations based on the Holt forecasting method has...
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Open Data Capability Architecture - An Interpretive Structural Modeling Approach
PublicationDespite of increasing availability of open data as a vital organizational resource, large numbers of startups and organizations fail when it comes to utilizing open data effectively. This shortcoming is attributable to the poor understanding of what types of capabilities are required to successfully conduct data related activities. At the same time, research on open data capabilities and how they relate to one another remains sparse....
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Structural and Temporal Topic Models of Feedbacks on Service Quality – A Path to Theory Development?
PublicationThere is growing interest in applying computational methods in analysing large amount of data without sacrificing rigour in Information Systems research. In this paper, we demonstrate how the use of structural and temporal topic modelling can be employed to produce insights of both theoretical and practical importance from the analysis of textual comments on the quality of services in hospitals. As a first step, we revealed the...
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Tecnología y Democracia ¿Un amor de pandemia o una relación estable?
PublicationPrologar una obra como esta es un privilegio y una responsabilidad. Es un privilegio en tanto que da paso a un seguido de contribuciones de gran calado y relevancia académica que contribuyen a la mejora del conocimiento existente acerca de la relación entre la tecnología y el funcionamiento de la democracia. Es una responsabilidad en el sentido que debe poner sobre la mesa algunas de las cuestiones abiertas de la disciplina y como...
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Towards Synthetic and Balanced Digital Government Benchmarking
PublicationReliable benchmarking is essential for effective management of the government digitalization efforts. Existing benchmarking instruments generally fail to support this target. One problem is the diversity of instruments, resulting in a split image of digital progress and adding ambiguity to policy decisions. Another problem is disconnect in assessing progress between digital and traditional “analog” governance, lending support to...
Year 2019
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Analiza sentymentu jako narzędzie monitorowania wyników finansowych przedsiębiorstwa
PublicationMedia społecznościowe tworzą globalną platformę do dzielenia się interesującymi pomysłami lub nowościami, komentarzami i recenzjami. Stanowią bogate źródło danych do eksploracji opinii w celu pozyskania wcześniej nieznanej i użytecznej wiedzy biznesowej, która umożliwi nie tylko zwinne zarządzanie na rzecz skutecznej obsługi klienta, ale również powinna mieć odzwierciedlenie w finansowych wynikach przedsiębiorstwa. Za główny cel...
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Business Sentiment Analysis. Concept and Method for Perceived Anticipated Effort Identification
PublicationRepresenting a valuable human-computer interaction interface, Sentiment Analysis (SA) is applied to a wide range of problems. In the present paper, the researchers introduce a novel concept of Business Sentiment (BS) as a measurement of a Perceived Anticipated Effort (PAE) in the context of business processes (BPs). BS is considered as an emotional component of BP task contextual complexity perceived by a process worker after reading...
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Cybersecurity in the Electricity Sector
PublicationThis book offers a systematic explanation of cybersecurity protection of electricity supply facilities, including discussion of related costs, relevant standards, and recent solutions. The author explains the current state of cybersecurity in the electricity market, and cybersecurity standards that apply in that sector. He then offers a systematic approach to cybersecurity management, including new methods of cybersecurity assessment,...
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Developing Novel Solutions to Realise the European Energy - Information Sharing & Analysis Centre
PublicationFor more effective decision making in preparation for and response to cyberevents in the energy sector, multilevel situation awareness, from technical to strategic is essential. With an uncertain picture of evolving threats, sharing of the latest cybersecurity knowledge among all sector stakeholders can inform and improve decisions and responses. This paper describes two novel solutions proposed during the formation of the European...
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Digital Government as Implementation Means for Sustainable Development Goals
PublicationOne of the challenges for implementing Sustainable Development Goals (SDGs) is the measurement of indicators that represent progress towards such goals. Measuring such progress enables data-driven decision-making and management of SDG-relevant projects and strategies. The premise of this research is that measuring such indicators depends on measuring so-called means of implementation, i.e. activities that directly contribute to...
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Discovery of Stylistic Patterns in Business Process Textual Descriptions: IT Ticket Case
PublicationGrowing IT complexity and related problems, which are reflected in IT tickets,create a need for new qualitative approaches. The goal isto automate the extraction of main topics described in tickets in order to provide high quality support for the IT process workers and enablea smooth service delivery to the end user. Present paper proposes a method of knowledge extraction in a form of stylistic patterns in business...
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Do online reviews reveal mobile application usability and user experience? The case of WhatsApp
PublicationThe variety of hardware devices and the diversity of their users imposes new requirements and expectations on designers and developers of mobile applications (apps). While the Internet has enabled new forms of communication platform, online stores provide the ability to review apps. These informal online app reviews have become a viral form of electronic wordof-mouth (eWOM), covering a plethora of issues. In our study, we set ourselves...
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Education of Logisticians in Poland: Problems and Prospects in Students’ Opinion
PublicationLogistics is one of the key sectors of the Polish economy. Its value reflects not only its own capacity, but also the role it plays in ensuring the proper functioning of the entire economy. The rapid development of the industry and the highest demands on logistics solutions bring to the fore the problem of preparing a new generation of specialists in logistics. That is why the question of compliance to learning expectations of...
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Efecto contagio en el uso del voto electrónico en Estonia: de las elecciones a otros niveles de la administración pública y la sociedad
PublicationEstonia, cuarto país más pequeño de la Unión Europea tras Luxemburgo, Chipre y Malta, con una población que no alcanza el millón y medio de habitantes, ha sido en los últimos años objeto de atención mediática internacional por considerarlo the World’s more digital country (GREENWALD, 2018) , the first “Digital” Country (LUFKIN, 2017) o the Digital Republic (HELLER, 2017); así como uno de los referentes en el mundo académico en...
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Enabling Deeper Linguistic-based Text Analytics – Construct Development for the Criticality of Negative Service Experience
PublicationSignificant progress has been made in linguistic-based text analytics particularly with the increasing availability of data and deep learning computational models for more accurate opinion analysis and domain-specific entity recognition. In understanding customer service experience from texts, analysis of sentiments associated with different stages of the service lifecycle is a useful starting point. However, when richer insights...
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Fighting Administrative Corruption with Digital Government in Sub-Saharan Africa
PublicationAdministrative corruption is a pervasive problem and a major threat to economic and social development around the world, especially in Sub-Saharan Africa which lags behind other regions in various development indicators and is seen as one of the most corrupt regions globally. This paper examines a hypothesis that digital government – the use of digital technology to transform public administration organizations and their relationships...
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Inter-governmental Collaborative Networks for Digital Government Innovation Transfer -Structure, Membership, Operation
PublicationDigital government refers to the transformation of government organizations and their relationships with citizens, business and each other through digital technology. It entails digital innovation in processes, services, organizations, policies, etc. which are increasingly developed and tested in one country and transferred, after adaptation, to other countries. The process of innovation transfer and the underlying information...
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Method of Decision-Making Logic Discovery in the Business Process Textual Data
PublicationGrowing amount of complexity and enterprise data creates a need for novel business process (BP) analysis methods to assess the process optimization opportunities. This paper proposes a method of BP analysis while extracting the knowledge about Decision-Making Logic (DML) in a form of taxonomy. In this taxonomy, researchers consider the routine, semi-cognitive and cognitive DML levels as functions of BP conceptual aspects of Resources,...
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Multi-Criteria Knowledge-Based Recommender System for Decision Support in Complex Business Processes
PublicationIn this paper, we present a concept of a multi-criteria knowledge-based Recommender System (RS) designed to provide decision support in complex business process (BP) scenarios. The developed approach is based on the knowledge aspects of Stylistic Patterns, Business Sentiment and Decision-Making Logic extracted from the BP unstructured texts. This knowledge serves as an input for a multi-criteria RS algorithm. The output is prediction...
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Standards with cybersecurity controls for smart grid - A systematic analysis
PublicationIn recent years numerous standards related to the cybersecurity of smart grids have been published, which led to the challenge for operators in obtaining indications that match their specific objectives and contexts. Although several studies approached this problem by providing more or less comprehensive surveys and overviews of smart grid cybersecurity standards, none of them was dedicated to the actual and important subject of...
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Threat intelligence platform for the energy sector
PublicationIn recent years, critical infrastructures and power systems in particular have been subjected to sophisticated cyberthreats, including targeted attacks and advanced persistent threats. A promising response to this challenging situation is building up enhanced threat intelligence that interlinks information sharing and fine-grained situation awareness. In this paper a framework which integrates all levels of threat intelligence...
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Towards a Smart Sustainable City Roadmap
PublicationThis workshop of the CAP4CITY (Erasmus+ Strengthening Governance Capacity for Smart Sustainable Cities) project is to promote and stimulate the discussion and networking in the area of Digital Government. Smart Sustainable Cities and related concepts of Digital, Intelligent and Smart Cities represent a progression of how cities around the world apply digital technology to serve their populations, pursue sustainable socio-economic...
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Towards Digital Anti-Corruption Typology for Public Service Delivery
PublicationDigital anti-corruption refers to a family of digital technology tools that are used to fight corruption. Many such tools have not performed well in practice due to their non-alignment with forms of corruption they are supposed to fight against and persistence of corruption-enabling conditions. The aim of this paper is to contribute to filling this gap by offering a typology of digital anti-corruption in public service delivery...
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Wykorzystanie e-narzędzi w nauczaniu, egzaminacji i certyfikacji Autodesk
PublicationAutoryzowane Centrum Szkolenia Autodesk Politechniki Gdańskiej zostało założone w 1995 roku. Stanowiło odpowiedź na rosnące zainteresowanie zdobywaniem umiejętności obsługi oprogramowania typu CAD wśród studentów i młodych inżynierów. Rosnące zainteresowanie zaowocowało stopniowym wdrażaniem kolejnych narzędzi e-learningowych. Wraz ze zdobyciem statusu Autoryzowanego Akademickiego Partnera Autodesk w 2016 roku pojawiły się nowe...
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Дослідження проблем зайнятості випускників навчальних закладів
PublicationУ зв'язку зі зниженням загального рівня зайнятості та з огляду на кризові явища в українській економіці актуальною залишається проблема працевлаштування молоді. Спільність проблеми зайнятості випускників вишів як в Україні, так і в Європі дала змогу провести міжнародне дослідження, щоб виявити основні причини її виникнення. Результати досліджень підтвердили гіпотезу авторів. В її основі лежить комплекс причин, що пов’язані як зі...
Year 2018
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A Review of Standards with Cybersecurity Requirements for Smart Grid
PublicationAssuring cybersecurity of the smart grid is indispensable for the reliable operation of this new form of the electricity network. Experts agree that standardised solutions and practices should be applied in the first place. In recent years many new standards for smart grids have been published, which paradoxically results in the difficulty of finding a relevant publication in this plethora of literature. This paper presents results...
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Analiza praktyk związanych z zarządzaniem projektami informatycznymi i utrzymaniem usług IT i ich wpływu na realne sukcesy przedsięwzięć. Identyfikacja luk i rekomendacje dotyczące usprawnień
PublicationCelem niniejszego artykułu jest dokonanie analizy praktyk związanych z zarządzaniem projektami informatycznymi, utrzymaniem usług IT i ich wpływu na realne sukcesy przedsięwzięć, a następnie identyfikacja luk występujących pomiędzy tymi obszarami oraz rekomendacje usprawnień eliminujących te luki.
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Bariery natury systemowej, organizacyjnej i społecznej w tworzeniu i rozwoju akademickich spółek
PublicationIn the literature on the subject, many studies can be found on the barriers they face in creating and developing their entrepreneurial activity in Poland. Among them, mainly those that concern all entrepreneurs, and thus also spin-off companies, are described. However, these companies are burdened with specific barriers that are significant only to them. The study drew particular attention to them, but also referred to the others,...
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CIP Security Awareness and Training: Standards and Practice
PublicationThese are critical infrastructure employees who have access to the critical cyber assets in the first place. This situation is well recognized by international and national standardization bodies which recommend security education, training and awareness as one of the key elements of critical infrastructure protection. In this chapter the standards are identified and their relevant areas are described. A practical implementation...
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Cybersecurity and Privacy in Standards for Smart Grids – a Comprehensive Survey
PublicationResilient information and communications technologies are a prerequisite for reliable operation of smart grid. In recent years, many standards for the new form of electricity network have been proposed, which results in operators and other smart grid stakeholders having difficulties in finding the documents which can be related to their particular problems. The purpose of this paper is to bring in all smart grid standards that...
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Determinanty i efekty uczenia się wydziałów ekonomicznych publicznych szkół wyższych województwa pomorskiego
PublicationPubliczne uczelnie wyższe jako twory przez lata bardzo zhierarchizowane, ze znacznymi przejawami biurokratyzmu i silnie scentralizowaną władzą, w XXI wieku mają przed sobą długą drogę w dążeniu do doskonalenia własnej zdolności do uczenia się. Głównym celem pracy było zdiagnozowanie stanu determinant i efektów uczenia się badanych organizacji. Postawiono następujące hipotezy badawcze: poziom determinant uczenia się wydziałów ekonomicznych...
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Examining Government-Citizen Interactions on Twitter using Visual and Sentiment Analysis
PublicationThe goal of this paper is to propose a methodology comprising a range of visualization techniques to analyze the interactions between government and citizens on the issues of public concern taking place on Twitter, mainly through the official government or ministry accounts. The methodology addresses: 1) the level of government activity in different countries and sectors; 2) the topics that are addressed through such activities;...
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Frequent Sequence Mining in Web Log Data
PublicationThe amount of information available even on a single web server can be huge. On the other hand, the amount of visitors (users) can often reach a number of at least six digits. Users vary in gender, age and education, and in consequence their information needs are different. Moreover, they subconsciously expect to get more adequate content after visiting the first few pages. The scope of this kind of problem relates to the domain...
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Hard Lessons Learned: A Model that Facilitates the Selection of Methods of IT Project Management
PublicationThe article presents the results of research conducted in an international enterprise responsible for IT project implementation. The carried out analysis of the case study with the use of surveys and data synthesis allowed the major factors causing problems connected with project management to be identified. The identified factors were aggregated and then, by using four key variables, a rhomboidal model adaptation was proposed...
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Implementing SP4CE Learning Rooms concept and AUTODESK online certification in the preparation of a new generation of engineers.
PublicationIn academia, educators do not always cope with rapidly changing technologies. Yet keeping up with new trends is essential to graduates’ success in a competitive job market. In the article, the author will answer the question of how Autodesk University Open Educational Resources and Certiport exams including GMetrix can enhance students’ academic progress and prepare them for future career. The concept of co-operation between Authorized...
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Improving the Accuracy in Sentiment Classification in the Light of Modelling the Latent Semantic Relations
PublicationThe research presents the methodology of improving the accuracy in sentiment classification in the light of modelling the latent semantic relations (LSR). The objective of this methodology is to find ways of eliminating the limitations of the discriminant and probabilistic methods for LSR revealing and customizing the sentiment classification process (SCP) to the more accurate recognition of text tonality. This objective was achieved...
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Is Digitalization Improving Governance Quality? Correlating Analog and Digital Benchmarks
PublicationThe digitalization of public governance and the resulting concept of electronic governance is a characteristic feature of contemporary information society. Both can be defined as the process and outcome of digital transformation: transformation of the “analog” version of governance into “digital” governance. Measuring both versions of governance against typical performance measures of efficiency, effectiveness, equity, openness...
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Kreowanie wartości publicznej przez wykorzystanie wolnego i otwartego oprogramowania GNU Health
PublicationGłównym celem pracy jest prezentacja roli, potencjału i funkcjonalności oprogramowania GNU Health. Ten zaawansowany i dojrzały, wysokiej jakości produkt - opracowany i nieustannie rozwijany w ramach projektu wolnego i otwartego oprogramowania - jest z sukcesem wdrażany w placówkach ochrony zdrowia w wielu krajach. Jego zastosowanie przyczynia się nie tylko do usprawnień w zarządzaniu praktyką medyczną lecz również odgrywa ważną...
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Language of Benefits as a Novel Tool for Improving Website Personalization
PublicationA properly designed website allows the user to search for information faster, and more accurately. The information content of the website should be also adapted to the needs of the user. The purpose of this article is to present a novel Language of Benefits (LoB) approach to facilitate the use of websites for individual user groups. The LoB approach is an approach addressed to IT Analysts, to facilitate the process of web design,...