
dr Adegboyega Ojo
Zatrudnienie
- Profesor uczelni ze stop. nauk. dr w Katedra Informatyki W Zarządzaniu
Media społecznościowe
Kontakt
- adegboyega.ojo@pg.edu.pl
Wybrane publikacje
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A conceptual framework for digital tax administration - A systematic review
Tax administrations worldwide have become highly digitised with a diverse and sophisticated array of e-services to enhance the taxpayer experience. Nevertheless, given the high rates of failure of e-government services, it is critical to understand the factors that are essential to the success of a digital tax system. Drawing on a systematic review of ninety-six publications across the digital taxation, taxation, and information...
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Enabling Deeper Linguistic-based Text Analytics – Construct Development for the Criticality of Negative Service Experience
Significant progress has been made in linguistic-based text analytics particularly with the increasing availability of data and deep learning computational models for more accurate opinion analysis and domain-specific entity recognition. In understanding customer service experience from texts, analysis of sentiments associated with different stages of the service lifecycle is a useful starting point. However, when richer insights...
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Prioritising national healthcare service issues from free text feedback – A computational text analysis & predictive modelling approach
Patient experience surveys have become a key source of evidence for supporting decision-making and continuous quality improvement within healthcare services. To harness free-text feedback collected as part of these surveys for additional insights, text analytics methods are increasingly employed when the data collected is not amenable to traditional qualitative analysis due to volume. However, while text analytics techniques offer...
wyświetlono 1646 razy