A framework of open government data (OGD) e-service quality dimensions with future research agenda - Publikacja - MOST Wiedzy

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A framework of open government data (OGD) e-service quality dimensions with future research agenda

Abstrakt

Purpose This research paper aims to present a framework of open government data (OGD) relating to e-service quality dimensions. In addition, it provides a research agenda for the e-service delivery of OGD. Design/methodology/approach A literature review pertaining to e-service quality with special reference to e-government was delivered to deduce the key dimensions of e-service quality for OGD. Findings Five e-service quality dimensions of OGD are identified in the study; website design, fulfilment, service provision to the user while interfacing with the OGD Web portal, service provision to the user during and after the value-creation and innovation period and security/privacy. To further OGD re-use for value creation and innovation, it is important that the e-service quality dimensions are built into all OGD programmes by public authorities. Originality/value Hitherto, extant research has focused on the data quality dimensions of OGD, but the dimensions linked with e-service have not been explored. This study seeks to fill this gap and, in addition, suggests further research requirements in this field.

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Informacje szczegółowe

Kategoria:
Publikacja w czasopiśmie
Typ:
artykuły w czasopismach
Opublikowano w:
Records Management Journal nr 33, strony 20 - 32,
ISSN: 0956-5698
Język:
angielski
Rok wydania:
2023
Opis bibliograficzny:
Alexopoulos C. H., Saxena S., Rizun N., Deo S.: A framework of open government data (OGD) e-service quality dimensions with future research agenda// Records Management Journal -Vol. 33,iss. 1 (2023), s.20-32
DOI:
Cyfrowy identyfikator dokumentu elektronicznego (otwiera się w nowej karcie) 10.1108/rmj-06-2022-0017
Źródła finansowania:
  • COST_FREE
Weryfikacja:
Politechnika Gdańska

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