Stakeholders Satisfaction Index as an Important Factor of Improving Quality Management Systems of Universities in Poland - Publikacja - MOST Wiedzy

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Stakeholders Satisfaction Index as an Important Factor of Improving Quality Management Systems of Universities in Poland

Abstrakt

The following article analyses the role of stakeholders in selected methods of assessing the quality of educational services of universities and discusses quality management systems according to Common Assessment Framework for education. Furthermore, it presents the example of method of stakeholder satisfaction measurement called Stakeholders Satisfaction Index (SSI) which is an original proposal of an aggregate measure of satisfaction perceived by stakeholders. The article also contains an analysis of the possibilities of implementing the SSI index in various areas and methods of improving quality management systems (QMS) of higher education institutions.

Informacje szczegółowe

Kategoria:
Aktywność konferencyjna
Typ:
publikacja w wydawnictwie zbiorowym recenzowanym (także w materiałach konferencyjnych)
Tytuł wydania:
Managing in Recovering Markets, GCMRM 2015 strony 247 - 257
Język:
angielski
Rok wydania:
2015
Opis bibliograficzny:
Grudowski P., Szefler J.: Stakeholders Satisfaction Index as an Important Factor of Improving Quality Management Systems of Universities in Poland// Managing in Recovering Markets, GCMRM 2015/ ed. Alenka Kavkler and Klavdij Logožar Maribor, Slovenia: University of Maribor, Faculty of Economics and Business Razlagova 14, SI-2000 Maribor, 2015, s.247-257
Weryfikacja:
Politechnika Gdańska

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