The effect of social media communication on consumer perceptions of brands - Publikacja - MOST Wiedzy

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The effect of social media communication on consumer perceptions of brands

Abstrakt

Researchers and brand managers have limited understanding of the effects social media communication has on how consumers perceive brands. We investigated 504 Facebook users in order to observe the impact of firm-created and user-generated (UG) social media communication on brand equity (BE), brand attitude (BA) and purchase intention (PI) by using a standardized online survey throughout Poland. To test the conceptual model, we analyzed 60 brands across three different industries: non-alcoholic beverages, clothing and mobile network operators. When analyzing the data, we applied the structural equation modeling technique to both investigate the interplay of firm-created and user-generated social media communication and examine industry-specific differences. The results of the empirical studies showed that user-generated social media communication had a positive influence on both brand equity and brand attitude, whereas firm-created social media communication affected only brand attitude. Both brand equity and brand attitude were shown to have a positive influence on purchase intention. In addition, we assessed measurement invariance using a multi-group structural modeling equation. The findings revealed that the proposed measurement model was invariant across the researched industries. However, structural path differences were detected across the models.

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Informacje szczegółowe

Kategoria:
Publikacja w czasopiśmie
Typ:
publikacja w in. zagranicznym czasopiśmie naukowym (tylko język obcy)
Opublikowano w:
Journal of Marketing Communications nr 22, wydanie 2, strony 189 - 214,
ISSN: 1352-7266
Język:
angielski
Rok wydania:
2016
Opis bibliograficzny:
Schivinski B., Dąbrowski D.. The effect of social media communication on consumer perceptions of brands. Journal of Marketing Communications, 2016, Vol. 22, iss. 2, s.189-214
DOI:
Cyfrowy identyfikator dokumentu elektronicznego (otwiera się w nowej karcie) 10.1080/13527266.2013.871323
Weryfikacja:
Politechnika Gdańska

wyświetlono 62 razy

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