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Katedra Informatyki w Zarządzaniu
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Rok 2009
Rok 2022
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A conceptual framework for digital tax administration - A systematic review
PublikacjaTax administrations worldwide have become highly digitised with a diverse and sophisticated array of e-services to enhance the taxpayer experience. Nevertheless, given the high rates of failure of e-government services, it is critical to understand the factors that are essential to the success of a digital tax system. Drawing on a systematic review of ninety-six publications across the digital taxation, taxation, and information...
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Affronter la distance et la séparation : l'utilisation des médias sociaux par les migrants dans leurs relations interpersonnelles
PublikacjaL'augmentation progressive de la mobilité, de l'interconnectivité et de l'instabilité, la transformation du travail et de l'emploi et celle de la communication (Castells, 2010) ont contribué à l’émergence d’une déracinés et séparés de leur foyer évoluent vers de nouvelles perspectives les migrants comme des sujets mobiles et interconnectés qui, grâce aux TIC, peuvent entretenir des relations et des connexions à distance les...
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Assessment of the Current Potential of Hydropower for Water Damming in Poland in the Context of Energy Transformation
PublikacjaThe present paper indicates that hydropower, including small hydropower plants (SHPs), may play a very important role in Poland’s energy transformation in the near future. The development of SHPs may also increase water resources in the steppe Poland. Additionally, the aim of the present research is to conduct the PEST analysis of SHPs in Poland, taking into account the SHP potential. For the first time, maps showing the power...
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Benchmarking the Digital Government Value Chain
PublikacjaDigital Government (DG) benchmarking is an academically vivid topic and, equally important, a tool with the potential to provide valuable insights to policymakers and public managers responsible for digital policies at the level of countries and international bodies. Alas, this potential remains largely untapped in the current DG benchmarking practice. In our study, we identify the reasons and propose a way of mitigating them....
Rok 2012
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A cross-disciplinary User Experience (UX) evaluation of a CRM system
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A Taxonomy of Model-Based Testing for Embedded Systems from Multiple Industry Domains
PublikacjaThis chapter provides a taxonomy of Model-Based Testing (MBT) based on the approaches that are presented throughout this book as well as in the related literature. The techniques for testing are categorized using a number of dimensions to familiarize the reader with the terminology used throughout the chapters that follow. In this chapter, after a brief introduction, a general definition of MBT and related work on available MBT...
Rok 2013
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A Cross-Team Collaborative Evaluation of a CRM System
PublikacjaThis paper presents an analysis of an usability evaluation a CRM (Customer Relationship Management) performed by a team composed of external usability experts jointly with a CRM staff. The evaluation process differed from a classical scheme known from former projects, including some new elements resulting from a specific context of this study. These novel elements resulted in reshaping the role of the CRM system and considering...
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A Hyperdense Semantic Domain for Discontinuous Behavior in Physical System Models
PublikacjaMultiple time models have been proposed for the formalization of hybrid dynamic system behavior. The superdense notion of time is a well-known time model for describing event-based systems where several events can occur simultaneously. Hyperreals provide a domain for defining the semantics of hybrid models that is elegantly aligned with first principles in physics. This paper discusses the value of both time models and shows how...
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Analiza możliwości implementacji kompetencyjnego modelu kształtowania zespołów projektowych dla centrów kompetencyjnych
PublikacjaKolejny artykuł z serii poświęconej integracji środowiska akademickiego i biznesowego, poprzez uruchamianie uczelnianych centrów kompetencyjnych (zespołów ekspertowych powoływanych z pracowników przedsiębiorstw, uczelni oraz studentów)
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Application of Semantic Knowledge Management System in Selected Areas of Polish Public Administration
PublikacjaThis paper describes an application of semantic technologies and knowledge management systems in chosen areas of Polish public administration. Short analyses of crisis management and EU policy coordination processes are presented. An architecture of a knowledge management system with interfaces using controlled natural language is proposed. A lot of examples are shown that prove a usefulness of semantic knowledge management and...
Rok 2023
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A framework of open government data (OGD) e-service quality dimensions with future research agenda
PublikacjaPurpose This research paper aims to present a framework of open government data (OGD) relating to e-service quality dimensions. In addition, it provides a research agenda for the e-service delivery of OGD. Design/methodology/approach A literature review pertaining to e-service quality with special reference to e-government was delivered to deduce the key dimensions of e-service quality for OGD. Findings Five e-service quality dimensions...
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A Parallel Corpus-Based Approach to the Crime Event Extraction for Low-Resource Languages
PublikacjaThese days, a lot of crime-related events take place all over the world. Most of them are reported in news portals and social media. Crime-related event extraction from the published texts can allow monitoring, analysis, and comparison of police or criminal activities in different countries or regions. Existing approaches to event extraction mainly suggest processing texts in English, French, Chinese, and some other resource-rich...
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Antecedents and outcomes of social media fatigue
PublikacjaPurpose – This study aims to explore which of four chosen factors (i.e. privacy concerns, FoMO, self-disclosure and time cost) induce a feeling of strain among Facebook users in terms of social media fatigue (SMF), and if this occurs, whether it further influences such outcomes as discontinuance of usage (DoU) and interaction engagement decrement (IED). Design/methodology/approach – Through an online structured questionnaire, empirical...
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Application of Text Analytics in Public Service Co-Creation: Literature Review and Research Framework
PublikacjaThe public sector faces several challenges, such as a number of external and internal demands for change, citizens' dissatisfaction and frustration with public sector organizations, that need to be addressed. An alternative to the traditional top-down development of public services is co-creation of public services. Co-creation promotes collaboration between stakeholders with the aim to create better public services and achieve...
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Assessing the failure of Open Government Data initiatives in Brazil
PublikacjaWhile assessing the potential of a particular digital innovation initiative, especially when it has implications for a range of societal stakeholders, it becomes pertinent to understand the possible bottlenecks in its acceptability as well. In this regard, the present study seeks to understand how the Open Government Data (OGD) initiatives in Brazil are being confronted with bottlenecks in terms of their execution and acceptability....
Rok 2014
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A MODEL FOR FORECASTING PM10 LEVELS WITH THE USE OF ARTIFICIAL NEURAL NETWORKS
PublikacjaThis work presents a method of forecasting the level of PM10 with the use of artificial neural networks. Current level of particulate matter and meteorological data was taken into account in the construction of the model (checked the correlation of each variable and the future level of PM10), and unidirectional networks were used to implement it due to their ease of learning. Then, the configuration of the network (built on the...
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Advanced Modeling of Management Processes in Information Technology
PublikacjaThis book deals with the issues of modeling management processes of information technology and IT projects while its core is the model of information technology management and its component models (contextual, local) describing initial processing and the maturity capsule as well as a decision-making system represented by a multi-level sequential model of IT technology selection, which acquires a fuzzy rule-based implementation...
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Analysing and processing of geotagged social media
PublikacjaThe use of location based data analysing tools is an important part of geomarketing strategies among entrepreneurs. One of the key elements of interest is social media data shared by the users. This data is analysed both for its content and its location information, the results help to identify trends represented in the researched regions. In order to verify the possibilities of analysing and processing of geotagged social media...
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Audyt komunikacji wewnętrznej w przedsiębiorstwie: propozycja narzędzia diagnostycznego
PublikacjaW pracy przeanalizowano możliwości stworzenia narzędzia diagnostycznego do audytu systemu komunikacji wewnętrznej oraz oceny przepływów informacyjnych między stanowiskami pracy. Podstawą rozważań stały się wymagania norm dotyczących ustanawiania i oceny zintegrowanych systemów zarządzania: jakością, bezpieczeństwem i higieną pracy, środowiskiem oraz bezpieczeństwem informacji odniesione do komunikacji wewnętrznej w przedsiębiorstwie. Eksperckie...
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Badanie zastosowania geolokalizacji w celu budowania relacji z klientami – analiza przypadku
PublikacjaCel. Zastosowanie geolokalizacji w biznesie staje się coraz bardziej powszechne, a zasięg technik geomarketingu zwiększa się wraz z rozwojem technologii mobilnej. Czynniki te sprawiają, że przedsiębiorcy coraz częściej sięgają po metody geolokalizacyjne przy prowadzeniu działalności, wspomagając działania operacyjne i promocyjne. Celem pracy była wstępna weryfikacja możliwości i efektywności zastosowania systemów...
Rok 2018
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A Review of Standards with Cybersecurity Requirements for Smart Grid
PublikacjaAssuring cybersecurity of the smart grid is indispensable for the reliable operation of this new form of the electricity network. Experts agree that standardised solutions and practices should be applied in the first place. In recent years many new standards for smart grids have been published, which paradoxically results in the difficulty of finding a relevant publication in this plethora of literature. This paper presents results...
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Analiza praktyk związanych z zarządzaniem projektami informatycznymi i utrzymaniem usług IT i ich wpływu na realne sukcesy przedsięwzięć. Identyfikacja luk i rekomendacje dotyczące usprawnień
PublikacjaCelem niniejszego artykułu jest dokonanie analizy praktyk związanych z zarządzaniem projektami informatycznymi, utrzymaniem usług IT i ich wpływu na realne sukcesy przedsięwzięć, a następnie identyfikacja luk występujących pomiędzy tymi obszarami oraz rekomendacje usprawnień eliminujących te luki.
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Bariery natury systemowej, organizacyjnej i społecznej w tworzeniu i rozwoju akademickich spółek
PublikacjaIn the literature on the subject, many studies can be found on the barriers they face in creating and developing their entrepreneurial activity in Poland. Among them, mainly those that concern all entrepreneurs, and thus also spin-off companies, are described. However, these companies are burdened with specific barriers that are significant only to them. The study drew particular attention to them, but also referred to the others,...
Rok 2021
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A Review of Traffic Analysis Attacks and Countermeasures in Mobile Agents' Networks
PublikacjaFor traditional, message-based communication, traffic analysis has been already studied for over three decades and during that time various attacks have been recognised. As far as mobile agents’ networks are concerned only a few, specific-scope studies have been conducted. This leaves a gap that needs to be addressed as nowadays, in the era of Big Data, the Internet of Things, Smart Infrastructures and growing concerns for privacy,...
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Aiming at methods’ wider adoption: Applicability determinants and metrics
PublikacjaNumerous computer science methods and techniques have been proposed by the scientific community. However, depending on the domain, only their minor fraction has met wider adoption. This paper brings attention to the concept of applicability - the notion that is well acknowledged in the scientific field but have not been analysed with respect to determinants, metrics and systematisation. The primary objective of the study was to...
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Analyzing content of tasks in Business Process Management. Blending task execution and organization perspectives
PublikacjaAn efficient organization, management, and execution of tasks are central for the successful functioning of any organization. This topic was on the research agenda already in the early 1950s and keeps attracting the scientific community's attention today. Continuous advances and penetration of technologies in organizations are expected to increase task variety and complexity. This creates a constant demand for new methods to analyze,...
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Analyzing Preconditions to Introduce Internet Voting in Portugal: Insights from the Estonian Model
PublikacjaInternet voting has been trialed or introduced for several countries, including Norway, Portugal, United States, United Kingdom and Switzerland as an additional voting channel to increase voter turnout and, also to modernize the electoral process. However, only Estonia has successful introduced internet voting, deploying e-enabled elections in general governmental levels. This paper aims to provide an exploratory study on the Estonian...
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Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing
PublikacjaPurpose This study aims to draw the attention of business process management (BPM) research and practice to the textual data generated in the processes and the potential of meaningful insights extraction. The authors apply standard natural language processing (NLP) approaches to gain valuable knowledge in the form of business process (BP) complexity concept suggested in the study. It is built on the objective, subjective and meta-knowledge...
Rok 2024
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Activity-based payments: alternative (anonymous) online payment model
PublikacjaElectronic payments are the cornerstone of web-based commerce. A steady decrease in cash usage has been observed, while various digital payment technologies are taking over. They process sensitive personal information raising concerns about its potentially illicit usage. Several payment models that confront this challenge have been proposed. They offer varying levels of anonymity and readiness for adoption. The aim of this study...
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Are creative users more apt in reusing and adopting Open Government Data (OGD)? Gender differences
PublikacjaOpen Government Data (OGD) has been considered as a potent instrument for value creation and innovation by a range of stakeholders. Given that individual ingenuity is a function of individual and environmental factors, it is important to understand how the OGD adoption and usage is a factor of creative performance behaviors (CPB), viz., Problem Identification (PI), Information Search (IS), Idea Generation (IG) and Idea Promotion...
Rok 2017
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Agile Commerce in the light of Text Mining
PublikacjaThe survey conducted for this study reveals that more than 84% of respondents have never encountered the term “agile commerce” and do not understand its meaning. At the same time, they are active participants of this strategy. Using digital channels as customers more often than ever before, they have already been included in the agile philosophy. Based on the above, the purpose of the study is to analyse major text sets containing...
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Automated Reasoning Based User Interface
PublikacjaMotivation: The ability to directly trace how requirements are implemented in a software system is crucial in domains that require a high level of trust (e.g. medicine, law, crisis management). This paper describes an approach that allows a high level of traceability to be achieved with model-driven engineering supported by automated reasoning. The paper gives an introduction to the novel, automated user interface synthesis in...
Rok 2010
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An Approach to Agent-Based Supporting System for IT Projects
PublikacjaAbstract. The natural development of information technology area stimulates intense growth of various technologies which support basic organization processes. The range of technologies implies appropriate management thereof, as well as accurate correspondence with conducted activities. Abandonment of activities within individual branches in favour of project approach to performed assignments (especially those connected with software...
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Badanie technologii informatycznych u dostawcy usług internetowych
PublikacjaW artykule przedstawiono raport z badania technologii informatycznych dotyczącego analizy narzędzia, które firma wykorzystuje do zarządzania zawartością portalu (CMS). Badana firma uznała wykorzystywane narzędzia za niewystarczające w obliczu rozwoju potrzeb. Wobec tego postanowiono zweryfikować konieczność wymiany systemu na nowy oraz oszacować możliwość i opłacalność jego modyfikacji. W tym celu przeanalizowano funkcjonalności...
Rok 2003
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An Approach to Trust Case Development
PublikacjaIn the paper we present an approach to the architectural trust case development for DRIVE, the IT infrastructure supporting the processes of drugs distribution and application. The objectives of DRIVE included safer and cheaper drugs distribution and application. A trust case represents an argument supporting the trustworthiness of the system. It is decomposed into claims that postulate some trust related properties. Claims differ...
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Analiza spójności bazy wiedzy systemu wspierania decyzji w zarządzaniu projektami informatycznymi.
PublikacjaW pracy zdefiniowano wskaźniki ważności poszczególnych zmiennych bazy wiedzy podanej w postaci tablicy decyzyjnej. Opisano dwie metody kontroli pozyskiwanej wiedzy.
Rok 2019
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Analiza sentymentu jako narzędzie monitorowania wyników finansowych przedsiębiorstwa
PublikacjaMedia społecznościowe tworzą globalną platformę do dzielenia się interesującymi pomysłami lub nowościami, komentarzami i recenzjami. Stanowią bogate źródło danych do eksploracji opinii w celu pozyskania wcześniej nieznanej i użytecznej wiedzy biznesowej, która umożliwi nie tylko zwinne zarządzanie na rzecz skutecznej obsługi klienta, ale również powinna mieć odzwierciedlenie w finansowych wynikach przedsiębiorstwa. Za główny cel...
Rok 2020
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Analyzing and Visualizing Government-Citizen Interactions on Twitter to Support Public Policy-making
PublikacjaTwitter is widely adopted by governments to communicate with citizens. It has become a major source of data for analyzing how governments communicate with citizens and how citizens respond to such communication, uncovering important insights about government-citizen interactions that could be used to support public policy-making. This article presents research that aims at developing a software tool called Twitter Analytics for...
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AutoCAD: Examination of Factors Influencing User Adoption
PublikacjaThe primary purpose of the research is to examine and validate determinants of user intention to use AutoCAD software, utilising the constructs from prior studies in a more integrated model. The paper proposes a revised Technology Acceptance Model (TAM) for measuring the adoption of AutoCAD. In the study, a latent construct PPA (perceived physical accessibility) was added to the proposed research model as a new determinant of AutoCAD...
Rok 2007
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Anonymity Architecture for Mobile Agent Systems
PublikacjaThe paper presents a new security architecture for MAS, which supports anonymity of agent owners. The architecture is composed of two main elements: Module I: Untraceability Protocol Infrastructure and Module II: Additional Untraceability Support. Module I is based on the recently proposed untraceability protocol for MAS and it forms the core of the anonymity architecture, which can be supported by the ele- ments of the second...
Rok 2011
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Application of Ontology In the ITIL Domain
PublikacjaBusiness standards tend to be less formal in description then strict technical norms. Authors of this chapter suggest applying ontological description (powered by the capabilities of the OWL language) to express Information Technology Infrastructure Library (ITIL). One of the goals of this initial study is to determine the usefulness of such semantic model in organizations that adopted or plan to adopt ITIL.
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Approach to security assessment of critical infrastructures' information systems
PublikacjaThis study presents an approach to the security assessment of the information systems of critical infrastructures. The approach is based on the faithful reconstruction of the evaluated information system in a computer security laboratory followed by simulations of possible threats against the system. The evidence collected during the experiments, stored and organised using a proprietary system InSAW, may later be used for the creation...
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Architektura systemów informatycznych w nowoczesnych przedsiębiorstwach telekomunikacyjnych
PublikacjaCelem artykułu było zapoznanie czytelnika z architekturą zorientowaną na usługi. Omówiono wady i zalety tego rozwiązania, a także rozwiązania alternatywne. Przedstawiono technologie i standardy w SOA oraz zaprezentowano dwa narzędzia wspierające rozwijanie i utrzymanie korporacyjnego systemu informatycznego.
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Badania doświadczenia użytkownika (User Experience) w projektowaniu interakcji użytkownik-system
PublikacjaArtykuł omawia coraz częściej używany termin "doświadczenie użytkownika" (ang. User Experience - UX) oraz je-go znaczenie dla emocjonalnych aspektów satysfakcji użytkownika produktów informatycznych i usług on-line. Dokona-no przeglądu czterech głównych podejść badawczych stosowanych obecnie w odniesieniu do tematyki UX: projektowa-nie interakcji, e-marketing, pomiary psychofizjologiczne i współprojektowanie usług. Przedyskutowano...
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Badania użyteczności usług on-line: pozainformatyczne determinanty satysfakcji klienta
PublikacjaArtykuł omawia proponowaną metodykę badań użyteczności usług on-line z udziałem użytkowników oraz jej zastosowanie. Proponowana metodyka jest ukierunkowana przede wszystkim na analizę wpływu pozainformatycznych (głownie ekonomicznych) czynników na satysfakcje klientów usług on-line. Z pilotażowego zastosowania metodyki wynika możliwość przeniesienia w znacznym zakresie metod badawczych z obszaru interakcji człowiek-komputer (HCI)...
Rok 2016
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Asking Data in a Controlled Way with Ask Data Anything NQL
PublikacjaWhile to collect data, it is necessary to store it, to understand its structure it is necessary to do data-mining. Business Intelligence (BI) enables us to make intelligent, data-driven decisions by the mean of a set of tools that allows the creation of a potentially unlimited number of machine-generated, data-driven reports, which are calculated by a machine as a response to queries specified by humans. Natural Query Languages...
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ATTITUDE OF YOUTH TO SELECT SPECIALTY AND QUALITY OF EDUCATION
PublikacjaThe problems of young people guidance on the choice of profession according to the labour market requirements and the education quality are considered. The problem of youth education and employment is very topical, and in relation to vocational education the main theoretical and practical approaches to its modernization should be changed. The paper is determined the key aspects for choosing the University to receive education and...
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Badanie sieci świadomości sytuacyjnej dla infrastruktury elektroenergetycznej
PublikacjaWspółczesne systemy elektroenergetyczne są narażone na nowe rodzaje zagrożeń. Są one spowodowane lukami w zabezpieczeniach oraz słabościami architektonicznymi związanymi z szerszym zastosowaniem technologii teleinformatycznych (ICT) w tych systemach. Połączenie sieci elektroenergetycznych z Internetem naraża je na nowego rodzaju niebezpieczeństwa, takie jak ataki APT (ang. Advanced Persistent Threats) lub rozproszona odmowa usługi...
Rok 2006
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Automotive Validation Functions for On-line Test Evaluation of Hybrid Real-time Systems
PublikacjaThe aim of this paper is to present the means of black-box on-line test evaluation for hybrid real-time systems. The described procedures can be used for the model-based testing process so as to improve its effectiveness. In particular, intelligent automotive validation functions are considered, which are divided into different types depending on the nature of the evaluated issue. All provided definitions are specified on the meta-model...