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Ontologically Aided Rule Model for the Implementation of ITIL Processes
Publication
- J. Pastuszak
- A. Czarnecki
- C. Orłowski
- Year 2012
The implementation of ITIL processes in IT organizations can be seen as a set of interdependent projects. The sequence of the ITIL implementation relies on such parameters as scope, depth, the capability of processes and the maturity of the organization. These factors can form common patterns of ITIL implementation that might be expressed as rules. Also-to semantically reinforce such a model in its predictiveness and replicativeness-the...

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