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Abstract
Purpose This research paper aims to present a framework of open government data (OGD) relating to e-service quality dimensions. In addition, it provides a research agenda for the e-service delivery of OGD. Design/methodology/approach A literature review pertaining to e-service quality with special reference to e-government was delivered to deduce the key dimensions of e-service quality for OGD. Findings Five e-service quality dimensions of OGD are identified in the study; website design, fulfilment, service provision to the user while interfacing with the OGD Web portal, service provision to the user during and after the value-creation and innovation period and security/privacy. To further OGD re-use for value creation and innovation, it is important that the e-service quality dimensions are built into all OGD programmes by public authorities. Originality/value Hitherto, extant research has focused on the data quality dimensions of OGD, but the dimensions linked with e-service have not been explored. This study seeks to fill this gap and, in addition, suggests further research requirements in this field.
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Authors (4)
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Charalampos Harris Alexopoulos Dr.
- University of the Aegean, Mytilene, Greece
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Stuti Saxena Dr
- Graphic Era Deemed to be University, Dehradun, India
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Shao Deo Dr
- The University of Dodoma, Dodoma City, United Republic of Tanzania
Cite as
Full text
- Publication version
- Accepted or Published Version
- DOI:
- Digital Object Identifier (open in new tab) 10.1108/RMJ-06-2022-0017
- License
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Details
- Category:
- Articles
- Type:
- artykuły w czasopismach
- Published in:
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Records Management Journal
no. 33,
pages 20 - 32,
ISSN: 0956-5698 - Language:
- English
- Publication year:
- 2023
- Bibliographic description:
- Alexopoulos C. H., Saxena S., Rizun N., Deo S.: A framework of open government data (OGD) e-service quality dimensions with future research agenda// Records Management Journal -Vol. 33,iss. 1 (2023), s.20-32
- DOI:
- Digital Object Identifier (open in new tab) 10.1108/rmj-06-2022-0017
- Sources of funding:
-
- Free publication
- Verified by:
- Gdańsk University of Technology
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