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Abstract
This paper proposes the Digital Public Service Innovation Framework that extends the "standard" provision of digital public services according to the emerging, enhanced, transactional and connected stages underpinning the United Nations Global e-Government Survey, with seven example "innovations" in digital public service delivery -- transparent, participatory, anticipatory, personalized, co-created, context-aware and context-smart. Unlike the "standard" provisions, innovations in digital public service delivery are open-ended -- new forms may continuously emerge in response to new policy demands and technological progress, and are non-linear -- one innovation may or may not depend on others. The framework builds on the foundations of public sector innovation and Digital Government Evolution model. In line with the latter, the paper equips each innovation with sharp logical characterization, body of research literature and real-life cases from around the world to simultaneously serve the illustration and validation goals. The paper also identifies some policy implications of the framework, covering a broad range of issues from infrastructure, capacity, eco-system and partnerships, to inclusion, value, channels, security, privacy and authentication.
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Authors (3)
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John Bertot Dr.
- University of Maryland, USA College of Information Studies
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Elsa Estevez Dr.
- National University of the South, Argentina Department of Computer Science
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Keywords
Details
- Category:
- Conference activity
- Type:
- publikacja w wydawnictwie zbiorowym recenzowanym (także w materiałach konferencyjnych)
- Title of issue:
- Proceedings of the 9th International Conference on Theory and Practice of Electronic Governance strony 113 - 122
- Language:
- English
- Publication year:
- 2016
- Bibliographic description:
- Bertot J., Estevez E., Janowski T.: Digital Public Service Innovation: Framework Proposal// Proceedings of the 9th International Conference on Theory and Practice of Electronic Governance/ ed. John Bertot, Elsa Estevez, Sehl Mellouli Montevideo, Uruguay: ACM Press, 2016, s.113-122
- DOI:
- Digital Object Identifier (open in new tab) 10.1145/2910019.2910108
- Verified by:
- Gdańsk University of Technology
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