The Double Cognitive Bias of Mistakes: A Measurement Method

Wioleta Kucharska; Denise A. D. Bedford; Aleksandra Kopytko

doi:10.34190/ecrm.22.1.1372

The Double Cognitive Bias of Mistakes: A Measurement Method

Abstract

There is no learning without mistakes. However, making mistakes among knowledge workers is s�ll seeing shameful. There is a clash between posi�ve a�tudes and beliefs regarding the power of gaining new (tacit) knowledge by ac�ng in new contexts and nega�ve a�tudes and beliefs toward accompanying mistakes that are sources of learning. These contradictory a�tudes create a bias that is doubled by the other shared solid belief that “BOSSES NEVER MAKE MISTAKES.” The double cogni�ve bias of mistakes introduced by Kucharska and Bedford (2023) is assumed in this paper to harm organiza�onal learning and collec�ve intelligence development. To jus�fy this point empirically in this paper, the authors propose a procedure enabling the measurement of the double cogni�ve bias of mistakes. Moreover, to validate the proposed method, authors empirically examine the influence of the KLC cultures’ synergy on knowledge sharing and organiza�onal intelligence and compare obtained results with the effect observed for the sample free of the double bias of mistakes. Novelty: this studyis the first to propose iden�fying the double bias of mistakes and empirically exposing its impacts.