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dr hab. inż. Małgorzata Zięba
Employment
- Associate professor at Department of Management
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total: 81
Catalog Publications
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Mapping knowledge risks: towards a better understanding of knowledge management
PublicationThis conceptual paper aims to identify, present, and analyze potential knowledge risks organizations might face. With the growing complexity of organizational environments and the plethora of new knowledge risks emerging, this critical but under-researched field of knowledge management (KM) deserves closer attention. The study is based on a critical analysis of the extant literature devoted to knowledge risks, discusses potential...
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Knowledge risks inherent in business sustainability
PublicationSince the connection between business sustainability and knowledge risks has not been established in the literature so far, this paper provides a conceptual framework to demonstrate the possible impact of various knowledge risks on business sustainability and offers potential ways to manage and overcome these risks. The aim of this conceptual paper is to address two main questions: What are the potential effects of knowledge risks...
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Emergent approach to Knowledge Management by Small Companies: multiple case-study research
PublicationPurpose: The aim of this paper is to examine knowledge management approach followed by small companies on the example of firms from the knowledge-intensive business services (KIBS) sector. Design/methodology/approach: The study is based on the results of a qualitative survey involving 12 owners and managers of small companies operating in the KIBS sector. The survey uses the case study method. Findings: The findings confirm that...
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Knowledge risks - towards a taxonomy
PublicationThe paper aims to identify, describe and analyse knowledge risks organisations might face and based on this, proposes a taxonomy of knowledge risks. To achieve this goal, a literature review was conducted. After the analysis of the existing material, it was possible to divide knowledge risks into two categories: internal (originating from the inside of the organisation) and external (originating from the outside of the organisation)....
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The linkage between knowledge risk management and organizational performance
PublicationThe purpose of this study is to examine the effect of knowledge risk management (KRM) on organizational performance, with measures considered as “softer” measures of performance, i.e. innovativeness, responsiveness, sustainability, and agility. Data were collected using an online questionnaire sent to private and public orga- nizations located all over the world. The analysis and hypotheses testing were performed using structural...
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Knowledge management approaches of small and medium-sized firms: a cluster analysis
PublicationPurpose This paper aims to categorise the approaches to knowledge management (KM) by companies. In the literature, there is no consensus on a universal or “best” approach to KM. Especially, this paper singles out and discusses the variegated features that characterise the implementation of KM by small- and medium-sized enterprises (SMEs) having different characteristics. Design/methodology/approach A cluster analysis was used...
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Knowledge Management Critical Success Factors and the Innovativeness of KIBS Companies
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Searching for innovation knowledge: insight into KIBS companies
PublicationThe paper analyses the activity of research for “innovation knowledge”—here defined as knowledge that can lead to the introduction of service innovations—by Knowledge-Intensive Business Services (KIBS) companies. It proposes a classification of the possible search approaches adopted by those companies based on two dimensions: the pro-activity of search efforts and the source primarily used. Such classification is then discussed...
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Searching for innovation knowledge: insight into KIBS companies
PublicationPurpose – The paper analyzes the patterns of research of “innovation knowledge” (i.e. knowledge that can result in introducing innovations in the company that can be observed in KIBS (Knowledge-Intensive Business Services) companies. Particularly, it identifies and classifies the possible approaches adopted by companies on the basis of two dimensions: the intensity/proactivity of search efforts, and the source primarily used. Design/methodology/approach...
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Sustainability reporting in the airline industry: Current literature and future research avenues
PublicationSustainability reporting (SR) allows organisations to communicate their non-financial impacts to stakeholders. It has also become a widespread business practice in aviation, a transport sector that contributes significantly to global warming. Academia has begun to examine SR in the context of airlines surprisingly late, and no comprehensive reviews of its respective developments have been made so far. Consequently, a systematic...
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Knowledge Risks in the Sharing Economy
PublicationThis chapter presents a theoretical analysis of potential risks connected with knowledge that organizations operating in the sharing economy might potentially face. Nowadays, it can be stated that an increasing amount of individuals and organizations participate in sharing and exchanging data, information, and knowledge, as well as physical goods and services (Botsman & Rogers, 2011). The development of the sharing economy has...
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The impact of knowledge risk management on sustainability
PublicationPurpose The purpose of this study is to examine the effect of knowledge risk management (KRM) on organizational sustainability and the role of innovativeness and agility in this relationship. Methodology The study presents the results of a quantitative survey performed among 179 professionals from knowledge-intensive organizations dealing with knowledge risks and their management in organizations. Data included in this study are...
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Knowledge management and knowledge security—Building an integrated framework in the light of COVID‐19
PublicationAbstract. This paper presents a framework of knowledge risk management in the face of the COVID-19 crisis, derived from the literature on knowledge management, knowledge security and COVID-19. So far, both researchers and practitioners have focused on knowledge as an asset and their efforts have been aimed at the implementation of knowledge management in various organizational contexts. However, with increasing threats related...
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How to deal with knowledge in small companies? Defining emergent KM approach
PublicationThis paper examines the concept of emergent KM approach in small companies. The origins of consideration are grounded in the theory of strategic management literature and in particular in the distinction between deliberate versus emergent approach towards strategic planning. Using the methodology of case study, we carried out an explorative research to analyse the characteristics of KM approach in two small companies located in...
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Factors of successful client co-production in knowledge-intensive business services
PublicationPurpose This paper aims to explore the topic of client co-production in knowledge-intensive business services (KIBS). The paper first sketches a theoretical background and reviews previous studies on factors affecting successful client co-production in such companies and then examines these factors via case study research among a small KIBS company and its five customers. Design/methodology/approach The paper is based on an in-depth...
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Knowledge Safety – Insights from the SME Sector
PublicationPurpose: This paper aims to explore the topic of knowledge safety, defined as the state of knowledge being safe from loss, leakage, attrition, oblivion, waste or theft. The paper first presents a theoretical background and review of previous studies on knowledge loss and ways of overcoming it, and then illustrates the topic of knowledge safety with ten case studies from the small and medium-sized enterprises (SMEs) sector. Methodology:...
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The effect of environmental turbulence on cyber security risk management and organizational resilience
PublicationEven though there is a plethora of research on the role of environmental turbulence in organizational performance in general, little attention has been paid to the effect of environmental turbulence on cyber security risk management and further - organizational resilience. Drawing on the resource-based view and contingency theory, this study investigates how technological and market turbulence influence organizational cyber security...
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Understanding Knowledge-Intensive Business Services. Identification, Systematization, and Characterization of Knowledge Flows
PublicationThis book contributes to an improved understanding of knowledge-intensive business services and knowledge management issues. It offers a complex overview of literature devoted to these topics and introduces the concept of ‘knowledge flows’, which constitutes a missing link in the previous knowledge management theories. The book provides a detailed analysis of knowledge flows, with their types, relations and factors influencing...
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Knowledge Exchange Between KIBS Firms and Their Clients: Case Study Analysis
PublicationPurpose: This paper aims to analyse knowledge exchange between KIBS firms and their clients, and their potential determinants (e.g. client’s education, type of the service offered, channel of the knowledge exchange, and willingness of the customer to accept the knowledge). The paper is based on a literature analysis and a case study research, examining 5 KIBS firms located in the Pomeranian region in Poland. Methodology: On the...
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Knowledge management implementation in small and micro KIBS : A categorization
Publicationhe main goal of the paper is to provide a statistical categorization of small and micro knowledge-intensive business service (KIBS) companies, based on their knowledge management (KM) attitude. Since knowledge is the main production factor and output of these companies, it is essential to achieve a better understanding of how they manage this resource. A questionnaire-based survey was conducted on a sample of Polish small and micro...
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A New Critical Risk on the Block: Cyber Risks as an Example of Technical Knowledge Risks in Organizations
PublicationThe breakout of the COVID-19 pandemic has intensified the appearance of many additional technical knowledge risks in organizations. Cyber risks in particular are becoming a great challenge for organizations. At the same time, academic research on cyber risks, their costs, consequences and ability of overcoming them is still scarce and fragmented. In order to fill this gap, the paper is aimed to identify different types of cyber...
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Knowledge pills in Education and Training: A Literature Review
PublicationObject and purpose: Knowledge pills (KPs) are a technique for transferring knowledge through short factual batches of content. In education and vocational training, they can help learners acquire specific pieces of knowledge in a few minutes, through a “microteaching” approach where learners can be involved in active and interactive exercises, quizzes, and games. Thanks to the advancements of multimedia platforms, they can contain...
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KM Challenges in Small KIBS Companies: Multi-case Analysis in Two Countries
PublicationKnowledge Intensive Business Services (KIBS) – i.e. companies like e.g. computer services, consulting, engineering, business communication, and R&D support - are key players in the modern economies. They stimulate the innovativeness of businesses and societies. Their competitiveness is based on knowledge, which is their key production factor and also the kind of “goods” they sell. The large majority of KIBS companies have a small...
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Age management in the Baltic Sea Region
PublicationThis chapter takes a broader view on the issues connected with age management. In its first part, some demographic processes in the European Union countries are described. Those processes contribute to the ageing of the society and an increasing need for age management at various levels. Furthermore, situation in selected Baltic Sea Region countries is presented. In the next section, age management from organizational perspective...
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Wykorzystanie platformy Moodle na Wydziale Zarządzania i Ekonomii Politechniki Gdańskiej - studium przypadku
PublicationW opracowaniu opisano wykorzystanie platformy Moodle do wsparcia procesu dydaktycznego na Wydziale Zarządzania i Ekonomii Politechniki Gdańskiej (WZiE PG). Platforma jest tam obecnie stosowana do wspierania zajęć prowadzonych w trybie tradycyjnym. W opracowaniu przedstawiono historię wdrożenia platformy Moodle na Wydziale, a także zaprezentowano wyniki badań dotyczących oceny jej wykorzystania przez studentów i ich opinii na temat...
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Knowledge management in SMEs - theoretical considerations.
PublicationThe purpose of this chapter is to present an analysis of knowledge management concept with regard to small and medium-sized enterprises. It is aimed to propose an overview for SMEs to apply this above-mentioned concept. This overview can be used by managers and owners of SMEs to introduce knowledge management into their organizational structures.
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Quiet Quitting and its Link With Knowledge Risks in Organizations – Theoretical Insights
PublicationPurpose: Quiet quitting has become a widely publicized concept, driven by social media in the United States and other countries in 2022. It is a term used to describe the phenomenon by which employees do the least amount of their work, just enough to meet the requirements of one’s job description (Mahand and Caldwell, 2023). The trend is spreading quickly among young workers. It can potentially harm individuals, job performance,...
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Knowledge Flows in Cluster Organizations
PublicationThis paper aims to identify knowledge flows in cluster organizations (COs). On the basis of a literature analysis on knowledge flows and cluster organizations, the following research question was formulated: What kind of knowledge flows can be identified in cluster organizations and what is their main characteristics? The paper is based on a literature analysis and Grounded Theory methodology, examining four purposefully selected...
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Don't forget the dark side of green transformation
PublicationDesign/methodology/approach – The study is a continuation of the research by Durst and Zieba (2019) related to knowledge risks and their potential outcomes. This present study makes an update on the literature on knowledge risks and green transformation and describes knowledge risks that can be faced in this process. Originality/value – The paper offers new insights for researchers dealing with the topic of knowledge risks in...
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Faculty of Management and Economics of Gdańsk University of Technology in the face of knowledge-based society challenges.
Publicationw artykule przedstawiono Wydział Zarządzania i Ekonomii Politechniki Gdańskiej w obliczu wyzwań, jakie niesie ze sobą rozwój społeczeństwa opartego na wiedzy. W ocenie wydziału posłużono się kryteriami baldrige'a.
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Dobre praktyki kształtowania kapitału intelektualnego
PublicationRozdział 3 książki 50+ kapitał intelektualny dotyczy prezentacji dobrych praktyk kształtowania kapitału intelektualnego na podstawie doświadczeń zebranych podczas prac nad projektem MAYDAY, realizowanego w ramach Inicjatywy Wspólnotowej EQUAL. Jednym z istotnych elementów budowy kapitału intelektualnego w organizacji jest kształcenie pracowników. W ramach projektu mayday opracowano system kształcenia ustawicznego spełniający realne...
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Zarządzanie wiekiem 50+
PublicationCelem publikacji jest przybliżenie zagadnień zarządzania wiekiem na podstawie literatury, dobrych praktyk wypracowanych w różnych krajach Europy oraz wyników projektu MAYDAY, realizowanego w ramach Inicjatywy Wspólnotowej EQUAL. Opracowanie składa się z pięciu rozdziałów. Pierwszy rozdział zawiera opis podstawowych zasad realizacji projektów w ramach IW EQUAL oraz tło realizacyjne projektu MAYDAY. W drugim rozdziale opisano procesy...
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Procesy demograficzne w Unii Europejskiej
PublicationW rozdziale opisano procesy demograficzne zachodzące w Unii Europejskiej. Zawiera on analizę historycznych uwarunkowań i tendencji starzenia się społeczeństwa. Ponadto, zawarto w nim przegląd konsekwencji starzenia się społeczeństwa oraz powody tego starzenia. Kolejną część rozdziału poświęcono analizie sytuacji osób starszych w społeczeństwie. Podkreślono, że kształcenie ustawiczne jestjednym z najważniejszych elementów systemu...
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New forms of organizations in the knowledge economy : the concept of a flexi organization
PublicationArtykuł przedstawia wybrane koncepcje zarządzania organizacją w gospodarce opartej na wiedzy, ze szczególnym uwzględnieniem koncepcji organizacji elastycznej. Elastyczność organizacji jest rozpatrywana w odniesieniu do jej pracowników, klientów oraz dostawców.
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Zarządzanie wiekiem na poziomie organizacji
PublicationRozdział ten jest poświęcony zarządzaniu wiekiem na poziomie organizacji. Poza analizą literaturową, zamieszczono w nim szereg dobrych praktyk związanych z zarządzaniem wiekiem na poziomie organizacji. Zwrócono tu uwagę na wielopokoleniowe zespoły pracownicze, które sprzyjają wymianie wiedzy. W większości przypadkóww opisie dobrych praktyk zwraca się uwagę na konieczność zapewnienia starszym pracownikom dostępu do szkoleń.
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Zarządzanie wiekiem w wybranych krajach Unii Europejskiej
PublicationRozdział dotyczy zarządzania wiekiem w wybranych krajach Unii Europejskiej. Zawarto w nim krótki przegląd teoretyczny dotyczący tej koncepcji, a w jego dalszej części zamieszczono między innymi opis sytuacji starszych pracowników na rynku Unii Europejskiej. Można tu również znaleźć przegląd różnego rodzaju inicjatyw związanych z zarządzaniem wiekiem w UE. Dotyczą one systemowych rozwiązańw postaci programów rządowych, regulacji...
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Dobre praktyki kształtowania kapitału intelektualnego
PublicationW rozdziale przedstawiono dobre praktyki kształtowania kapitału intelektualnego na podstawie doświadczeń zebranych podczas prac nad projektem MAYDAY, realizowanego w ramach Inicjatywy Wspólnotowej EQUAL. Jednym z istotnych elementów budowy kapitału intelektualnego w organizacji jest kształcenie pracowników. W ramach projektu MAYDAY opracowano system kształcenia ustawicznego spełniający realne potrzeby pracowników, menedżerów i...
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Zarządzanie wiedzą w projekcie unijnym na przykładzie projektu MAYDAY
PublicationArtykuł przedstawia propozycję wdrożenia zarządzania wiedzą w projekcie unijnym na przykładzie projektu MAYDAY. Skuteczne zarządzanie wiedzą w projektach unijnych może nie tylko ułatwić realizację tych projektów, ale wręcz przesądzić o ich sukcesie, bądź porażce. Dlatego też, każdy lider projektu powinien się zastanowić, jakie narzędzia do zarządzania wiedzą powinien wykorzystać w swoim projekcie i jak należy je skutecznie wdrożyć....
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The influence of a knowledge-based economy on the functioning of contemporary organization
PublicationArtykuł przedstawia wyzwania, jakie stwarza gospodarka oparta na wiedzy, którym muszą sprostać współczesne organizacje. Proponuje również pewne formy organizacyjne, które pozwalają organizacjom sprostać tym wyzwaniom. Ponadto, artykuł prezentuje zmiany w charakterze pracy takie, jak konieczność uczenia się nowych rzeczy czy podejmowania nierutynowych działań, praca poza organizacją, praca w niestandardowych godzinach pracy czy...
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Knowledge work and knowledge workers in knowledge-based economy - theoretical considerations
PublicationIt is often claimed that an organization is as good as people working in it and that talented workers are the driving force of an organization. To cope with the growing requirements of knowledge-based economy, organizations need a special type of workers - knowledge workers. This is especially important in organizations building their competitive advantage on innovations and the application of information and communication technologies...
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E-learning jako narzędzie wspierające kształcenie osób 50+. Rozważania w oparciu o projekt MAYDAY
PublicationRozdział przedstawia zalety i wady szkoleń e-learningowych ze szczególnym uwzględnieniem uczestników w wieku 50+, analizę szkolenia przeprowadzonego w ramach projektu MAYDAY oraz wytyczne i rekomendacje do tworzenia kursów e-learnignowych dla osób powyżej 50-go roku życia.
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Quiet Quitting and its Link With Knowledge Risks in Organizations – Theoretical Insights
PublicationPurpose: Quiet quitting has become a widely publicized concept, driven by social mediain the United States and other countries in 2022. It is a term used to describe thephenomenon by which employees do the least amount of their work, just enough tomeet the requirements of one’s job description (Mahand and Caldwell, 2023). The trendis spreading quickly among young workers. It can potentially harm individuals,...
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Client co-production in knowledge-intensive business services (KIBS): Case study analysis
PublicationPurpose: This paper aims to explore the topic of client co-production in knowledge-intensive business services (KIBS). The paper first sketches a theoretical background and reviews previous studies on factors affecting successful client co-production in such companies and then examines these factors via case study research among a small KIBS company and its five customers. Methodology: The paper is based on an in-depth analysis...
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Knowledge management strategies in KIBS companies: A preliminary analysis
PublicationPurpose – The aim of this paper is to perform a preliminary analysis concerning the detection and examination of two possible opposite approaches to KM planning which will be referred to as deliberate and emergent KM strategies. The goal is to enhance our understanding of the variety of features KM strategies possess and, accordingly, to formulate categorisations that are in line with such characteristics. Design/methodology/approach...
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Innovative e-learning approach in teaching based on case studies - Innocase project
PublicationThe article presents the application of innovative e-learning approach for the creation of case study content. Case study methodology is becoming more and more widely applied in modern education, especially in business and management field. Although case study methodology is quite well recognized and used in education, there are still few examples of developing e-learning content on the basis of case studies. This task is to be...
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Training Services in Small and Medium-sized Enterprises: Evidence from Poland
PublicationIn the knowledge-based economy knowledge and skills are becoming more and more significant for the success of companies. This applies also to firms from small and medium-sized enterprises (SMEs) sector. As large companies in many cases posses special divisions devoted to trainings, they normally have no problems with updating the knowledge and skills of their employees. The situation is different with regard to SMEs, which often...
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Application of IT tools in Educational Project Dissemination – Example of the INNOCASE Project
PublicationThe chapter presents innovative approaches (based on IT) to educational project dissemination. The appearance of the Internet and various tools based on it allowed using new methods and channels of getting to target groups and project beneficiaries. The chapter describes a great deal of dissemination means based on IT tools that are available to contemporary project manager of an educational project. These tools might be applied...
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Zarządzanie wiedzą w małych przedsiębiorstwach oferujących wiedzochłonne usługi biznesowe
PublicationCelem artykułu jest przedstawienie praktyk zarządzania wiedzą oraz czynników wpływających na sukces, bądź porażkę w ich wdrażaniu na podstawie badania jakościowego przeprowadzonego w trzech firmach działających na terenie województwa pomorskiego. Firmy te należą do sektora małych i średnich przedsiębiorstw oraz oferują wiedzochłonne usługi biznesowe (knowledge-intensive business services – KIBS). W artykule podjęto próbę odpowiedzi...
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Knowledge Management Critical Success Factors and the Innovativeness of KIBS Companies
PublicationThe purpose of this paper is to examine the influence of two critical success factors for knowledge management (i.e. leadership and support by the management, motivational practices) on the innovativeness of knowledge-intensive business service (KIBS) companies in the SMEs sector. A sample of 400 companies (KIBS SMEs) located in the Pomeranian District in Poland was selected. The questionnaire was designed to measure knowledge...
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Innowacyjność firm z sektora wiedzochłonnych usług biznesowych.
PublicationArtykuł przedstawia zagadnienia związane z innowacjami w firmach oferujących wiedzochłonne usługi biznesowe (KIBS – knowledge intensive business services). Sektor biznesowych usług wiedzochłonnych ma rosnące znaczenie nie tylko z punktu widzenia firm, którym dostarcza swoje usługi, przyczyniając się do wzrostu ich konkurencyjności, ale również jako źródło innowacji. W artykule sformułowanie dwie hipotezy badawcze: H1. Firmy z...
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