Year 2024

• Knowledge management and disaster management in tourism industry

  Publication

  • E. Stolarek-Muszyńska
  • M. Zięba

  - Year 2024

  Purpose – This conceptual paper aims to present the results of the literature analysis devoted to the application of knowledge management and its processes in the situation of a crisis caused by a natural disaster. On the basis of the analysed papers, the theoretical model linking knowledge management and crisis management for the tourism industry has been proposed. Findings - The proposed theoretical model presents the role of...

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• Managing knowledge in a tourism crisis: case study from Poland

  Publication

  • E. Stolarek-Muszyńska
  • M. Zięba
  • E. Bolisani
  • E. Scarso

  - Year 2024

  Purpose: This study deals with a tourism organisation from Poland, which experienced not only the COVID-19 pandemic, but also the close war situation in Ukraine which caused a significant decrease in tourist traffic and revenues. Since, based on the literature, knowledge management can be useful for crisis management, this study aims to explore the role and usefulness of KM during crisis situations in tourism. Methodology: Qualitative...

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Year 2023

• KM Challenges in Small KIBS Companies: Multi-case Analysis in Two Countries

  Publication

  • E. Bolisani
  • T. C. Kassaneh
  • A. Lis
  • E. Scarso
  • E. Stolarek-Muszyńska
  • M. Zięba

  - Year 2023

  Knowledge Intensive Business Services (KIBS) – i.e. companies like e.g. computer services, consulting, engineering, business communication, and R&D support - are key players in the modern economies. They stimulate the innovativeness of businesses and societies. Their competitiveness is based on knowledge, which is their key production factor and also the kind of “goods” they sell. The large majority of KIBS companies have a small...

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Year 2022

• Knowledge Management for Managing Crisis in Tourism: Theoretical insights

  Publication

  • E. Stolarek-Muszyńska
  • M. Zięba

  - Year 2022

  COVID-19 has caused an unprecedented crisis affecting the entire tourism industry. Accommodation, food, and travel sectors have been affected by the decreased number of visitors, which had a ripple effect on the financial situation of the whole industry. The purpose of this work is a better understanding of the role of knowledge management in terms of mitigating the crisis in the tourism sector, as well as a development of the...

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