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Abstract
The aim of this paper is to introduce the Model of Rules for IT Organization Evolution which shall be in compliance with the Generic IT Organization Evolution Model. Due to its general nature, a set of practical adjustments is proposed in order to adapt the Generic Model to the IT Service Management domain. Further, two sets of rules describing the evolution of the IT Service Management area are defined based on two types of rules introduced herein (i.e. descriptive and dynamic ones). Moreover, the results of business verification of the model are discussed. Finally, a new model of rules, carefully redesigned according to the verification stage, is proposed. In this paper two levels of rules are introduced – operational and tactical ones, and usefulness of the Event-Driven Process Chain notation for development of the final version of the model of rules is presented.
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Authors (2)
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Jarosław Pastuszak
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- Category:
- Articles
- Type:
- artykuły w czasopismach recenzowanych i innych wydawnictwach ciągłych
- Published in:
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LNCS Transactions on Computational Collective Intelligence
no. 7770,
pages 55 - 78,
ISSN: 2190-9288 - Language:
- English
- Publication year:
- 2013
- Bibliographic description:
- Pastuszak J., Orłowski C.: Model of Rules for IT Organization Evolution// LNCS Transactions on Computational Collective Intelligence. -Vol. 7770., (2013), s.55-78
- DOI:
- Digital Object Identifier (open in new tab) 10.1007/978-3-642-36815-8_3
- Verified by:
- Gdańsk University of Technology
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