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Search results for: customer

  • Number of active credit cards issued to individual customers (2017)

    Open Research Data
    open access

    Polish banks serviced 6.04 million credit cards in 2017. This is a decrease by 121,000 year on year (comparing 2017 and 2016). The largest issuer of credit cards in the country is Bank PKO BP. In the third quarter of 2017, this institution had 847,000 credit cards. Bank Zachodni WBK is second (803,000) and CITI Handlowy is third (697,000).

  • Number of active debit cards issued to individual customers (2017)

    Open Research Data
    open access

    At the end of the fourth quarter of 2017, financial institutions (including non-banking ones, e.g. SKOK) serviced 25.8 million debit cards (excluding credit card data) of individual clients. This means an increase by 1.3 million cards compared to the same period in 2016. The largest number of cards was issued and serviced by Bank PKO BP - 6.81 million,...

  • Number of customers using only mobile devices (so-called "mobile only") - 2017

    Open Research Data
    open access

    The number of users who only use mobile devices is also growing (excluding access via desktop computers and people who manage to order current transactions in traditional bank branches). At the end of the fourth quarter 2017, there were 2.2 million such people - an increase by 434 thousand. compared to previous year.

  • Employment structure in business services centers broken down into supported process categories.

    Open Research Data
    open access

    The structure of business services provided in centers in Poland is highly diversified, however, the vast majority of entities provide services in several categories of business processes. IT activities and financial and accounting (F&A) services together generate slightly more than half of employment in the industry (51%). Customer Operations (14%)...

  • Number of active users of the mobile banking application (only a mobile phone) - 2017

    Open Research Data
    open access

    Customers using mobile devices can use their bank account via the bank's website or a separate application. Such a solution allows for easier logging in (usually no customer number is required, but only a password) and a number of additional functions (from a more extensive interface to a larger number of possible operations - making a transfer, opening...

  • Lack of control over work and organizational citizenship behavior: overwork climate as a suppressor variable

    Open Research Data
    open access

    This study investigates a suppressor effect in the relationship between lack of control over work and organizational citizenship behavior (OCB). Suppressor effects operate when the addition of a predictor (in our study it is an overwork climate) increases the predictive power of another variable (lack of control over work) in predicting an outcome variable...