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  • Empirical analysis of tree-based classification models for customer churn prediction

    Publication
    • F. E. Usman-Hamza
    • A. O. Balogun
    • S. K. Nasiru
    • L. F. Capretz
    • H. A. Mojeed
    • S. A. Salihu
    • A. G. Akintola
    • M. A. Mabayoje
    • J. B. Awotunde

    - Scientific African - Year 2023

    Customer churn is a vital and reoccurring problem facing most business industries, particularly the telecommunications industry. Considering the fierce competition among telecommunications firms and the high expenses of attracting and gaining new subscribers, keeping existing loyal subscribers becomes crucial. Early prediction of disgruntled subscribers can assist telecommunications firms in identifying the reasons for churn and...

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  • Intercultural interactions at multinational corporations' workplace: Grounded theory.

    Publication

    - Journal of Positive Management - Year 2016

    environments is a new challenge for employees and managers. The aim of the paper is to analyze the social interactions in multicultural environments of multinational corporations (MNCs) as well as to propose a model of intercultural social interactions in MNCs’ specifi c context. Design/methodology/approach: The grounded theory approach was applied to create a model of intercultural interactions in MNCs. The data was obtained during...

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