Wyszukiwarka
Abstrakt
The goal of this paper is to propose a methodology comprising a range of visualization techniques to analyze the interactions between government and citizens on the issues of public concern taking place on Twitter, mainly through the official government or ministry accounts. The methodology addresses: 1) the level of government activity in different countries and sectors; 2) the topics that are addressed through such activities; 3) the resources shared between government and citizens as part of interactions; 4) the intensity of citizen response to government announcements; 5) the sentiment expressed by citizens when providing such responses; and 6) the combinations of such issues. Example combinations include identifying topics that generated the largest Twitter activity by government but received the least interest from citizens, identifying topics that generated the most polarized reactions from citizens, or determining correlation between policy announcements and trust, fear and other negative emotions expressed by citizens. The methodology uses visual analytics to reveal patterns and trends associated with various questions, complemented with sentiment analysis to study government-citizen interactions on Twitter. The methodology is validated by examining Twitter presence in five sectors – health, social development, education, environment and work, in five Latin American countries with mature e-Participation capabilities – Argentina, Chile, Colombia, Mexico and Uruguay.
Cytowania
-
1 5
CrossRef
-
0
Web of Science
-
2 4
Scopus
Autorzy (4)
-
Rocio Hubert
-
Elsa Estevez Dr.
-
Ana Maguitman
Cytuj jako
Pełna treść
- Wersja publikacji
- Accepted albo Published Version
- Licencja
- Copyright (2018 Copyright held by the owner/author(s). Publication rights licensed to ACM)
Słowa kluczowe
Informacje szczegółowe
- Kategoria:
- Aktywność konferencyjna
- Typ:
- publikacja w wydawnictwie zbiorowym recenzowanym (także w materiałach konferencyjnych)
- Tytuł wydania:
- Proceedings of the 19th Annual International Conference on Digital Government Research, DG.O 2018
- Język:
- angielski
- Rok wydania:
- 2018
- Opis bibliograficzny:
- Hubert R., Estevez E., Maguitman A., Janowski T.: Examining Government-Citizen Interactions on Twitter using Visual and Sentiment Analysis// Proceedings of the 19th Annual International Conference on Digital Government Research, DG.O 2018/ ed. Anneke Zuiderwijk and Charles C. Hinnant Nowy Jork: ACM, 2018,
- DOI:
- Cyfrowy identyfikator dokumentu elektronicznego (otwiera się w nowej karcie) 10.1145/3209281.3209356
- Weryfikacja:
- Politechnika Gdańska
wyświetlono 107 razy
Publikacje, które mogą cię zainteresować
Analyzing and Visualizing Government-Citizen Interactions on Twitter to Support Public Policy-making
- R. Hubert,
- E. Estevez,
- A. Maguitman
- + 1 autorów
When digital government matters for tourism: a stakeholder analysis
- N. Kalbaska,
- T. Janowski,
- E. Estevez
- + 1 autorów