Abstrakt
Purpose: This paper aims to explore the topic of knowledge safety, defined as the state of knowledge being safe from loss, leakage, attrition, oblivion, waste or theft. The paper first presents a theoretical background and review of previous studies on knowledge loss and ways of overcoming it, and then illustrates the topic of knowledge safety with ten case studies from the small and medium-sized enterprises (SMEs) sector. Methodology: The paper is based on an analysis of Knowledge Management (KM) literature devoted to knowledge loss and its potential types in companies, and on the results of case study research. Knowledge safety was first defined and contrasted with other terms, and then examined in 10 selected SMEs. The research resulted in a clarification of what SMEs understand by the term of “knowledge safety” and what kind of measures they take to ensure it. Findings: As the analysis shows, the examined SMEs attribute diversified significance to the issue of knowledge safety. For some of them, such problem does not exist at all and they state that they can ensure knowledge safety in all aspects of their operations. Some companies perceive it mainly through the safety of the knowledge stored in electronic databases, while others link it with the human factor only. Research limitations: Research results are limited to ten companies operating in Poland. As such, they cannot illustrate the whole picture of the existing small or medium-sized companies. Research implications: The findings of both literature review and case study analysis indicate that there is a need to further examine the issue of knowledge safety by analysing the potential factors which may endanger knowledge safety and the methods to eliminate such risks. Practical implications: The paper examines important aspects of knowledge safety and provides guidelines on how it can be ensured by managers or owners of SMEs. Originality/value: The term of knowledge safety has been absent from the related literature so far. The paper defines it and explores both the theoretical and the practical aspects thereof. The paper also suggests further research possibilities in this area.
Cytowania
-
2
CrossRef
-
0
Web of Science
-
7
Scopus
Autor (1)
Cytuj jako
Pełna treść
- Wersja publikacji
- Accepted albo Published Version
- Licencja
- otwiera się w nowej karcie
Słowa kluczowe
Informacje szczegółowe
- Kategoria:
- Publikacja w czasopiśmie
- Typ:
- artykuły w czasopismach recenzowanych i innych wydawnictwach ciągłych
- Opublikowano w:
-
Central European Management Journal
nr 25,
wydanie 2,
strony 78 - 96,
ISSN: 2658-0845 - Język:
- angielski
- Rok wydania:
- 2017
- Opis bibliograficzny:
- Zięba M.: Knowledge Safety – Insights from the SME Sector// Journal of Management and Business Administration. Central Europe. -Vol. 25., iss. 2 (2017), s.78-96
- DOI:
- Cyfrowy identyfikator dokumentu elektronicznego (otwiera się w nowej karcie) 10.7206/jmba.ce.2450-7814.203
- Bibliografia: test
-
- Ahmad, A., Bosua, R. and Scheepers, R. (2014). Protecting organizational competitive advantage: A know- ledge leakage perspective. Computers and Safety, 42: 27-39, https://doi.org/10.1016/j.cose.2014.01.001 otwiera się w nowej karcie
- Awad, E.M. and Ghaziri, H.M. (2004). Knowledge Management. Pearson Education.
- Bishop, J., Bouchlaghem, D., Glass, J. and Matsumoto, I. (2008). Ensuring the effectiveness of a knowledge management initiative. Journal of Knowledge Management, 12(4): 16-29, https://doi.org/10.1108/13673270810884228 otwiera się w nowej karcie
- Burnard, P., Gil, P., Stewart, K., Treasure, E. and Chadwick, B. (2008). Analysing and presenting quali- tative data. British Dental Journal, 204(8): 429-432, https://doi.org/10.1038/sj.bdj.2008.292 otwiera się w nowej karcie
- Cegarra-Navarro, J.G., Sánchez-Vidal, M.E. and Cegarra-Leiva, D. (2011). Balancing exploration and exploitation of knowledge through an unlearning context: An empirical investigation in SMEs. Management Decision, 49(7): 1099-1119, https://doi.org/10.1108/00251741111151163 otwiera się w nowej karcie
- Cegarra-Navarro, J., Martinez-Martinez, A., Ortega Gutiérrez, J. and Luis Leal Rodríguez, A. (2013). Environmental knowledge, unlearning, and performance in hospitality companies. Management Decision, 51(2): 341-360, https://doi.org/10.1108/00251741311301858 otwiera się w nowej karcie
- Chong, C.W., Chong, S.C. and Gan, G.C. (2011). Inter-organizational knowledge transfer needs among small and medium enterprises. Library Review, 60(1): 37-52, https://doi.org/10.1108/00242531111100568 otwiera się w nowej karcie
- Dąbrowska, M. (2005). Knowledge and knowledge management in contemporary organizations: theoretical considerations. Foundations of Control and Management Sciences, 3: 79-94.
- de Holan, P.M. and Phillips, N. (2004). Remembrance of things past? The dynamics of organizational forgetting. Management Science, 50(11): 1603-1613, https://doi.org/10.1287/mnsc.1040.0273 otwiera się w nowej karcie
- De Long, D.W. (2004). Lost Knowledge: Confronting the Threat of an Aging Workforce. Oxford: Oxford University Press, https://doi.org/10.1093/acprof:oso/9780195170979.001.0001 otwiera się w nowej karcie
- De Long, D.W. and Davenport, T. (2003). Better practices for retaining organizational knowledge: Lessons from the leading edge. Employment Relations Today, 30(3): 51-63, https://doi.org/10.1002/ert.10098 otwiera się w nowej karcie
- Durst, S., Edvardsson, I.R. and Bruns, G. (2015). Knowledge Retention in SMEs -Insights into the building and construction industry. In: G.S. and V.A.J.C. Spender (eds.), Culture, Innovation and Entrepreneurship: connecting the knowledge dots. Matera: Institute of Knowledge Asset Management (IKAM). otwiera się w nowej karcie
- Durst, S. and Wilhelm, S. (2011). Knowledge management in practice: insights into a medium-sized enterprise's exposure to knowledge loss. Prometheus, 29(1): 23-38, https://doi.org/10.1080/08109028.2011.565693 otwiera się w nowej karcie
- Durst, S. and Zieba, M. (2017). Knowledge Risks -Towards a Taxonomy. International Journal of Business Environment (forthcoming), https://doi.org/10.1504/IJBE.2017.084705 otwiera się w nowej karcie
- Eckardt, R., Skaggs, B.C. and Youndt, M. (2014). Turnover and knowledge loss: An examination of the differential impact of production manager and worker turnover in service and manufac- turing firms. Journal of Management Studies, 51(7): 1025-1057, https://doi.org/10.1111/joms.12096 otwiera się w nowej karcie
- Edvardsson, I.R. (2006). Knowledge management in SMEs: the case of Icelandic firms. Knowledge Management Research & Practice, 4(4): 275-282, https://doi.org/10.1057/palgrave.kmrp.8500111 otwiera się w nowej karcie
- Edvardsson, I.R. (2009). Is knowledge management losing ground? Development among Icelandic SMEs. Knowledge Management Research and Practice, 7(1): 91-99, https://doi.org/10.1057/kmrp.2008.30 otwiera się w nowej karcie
- Fereday, J. and Muir-Cochrane, E. (2006). Demonstrating rigor using thematic analysis: a hybrid approach of inductive and deductive coding and theme development. International Journal of Qualitative Methods, 5(1): 80-92, https://doi.org/10.1177/160940690600500107 otwiera się w nowej karcie
- Ferenhof, H., Durst, S. and Selig, P. (2015). Knowledge Waste in Organizations: a Review of Previous Studies. Brazilian Journal of Operations & Production Management, 12(1): 160-178, https://doi.org/10.14488/BJOPM.2015.v12.n1.a15 otwiera się w nowej karcie
- Gharajedaghi, J. (2007). Systems thinking: a case for second-order-learning. The Learning Organi- zation, 14(6): 473-479, https://doi.org/10.1108/09696470710825088 otwiera się w nowej karcie
- Gold, H.A., Malhotra, A., and Albert, S. (2001). Knowledge Management: An Organizational Capabili- ties Perspective. Journal of Management Information Systems, 18(1): 185-214, https://doi.org/10.1080/07421222.2001.11045669 otwiera się w nowej karcie
- Hislop, D. (2005). Knowledge Management in Organizations. Oxford: Oxford University Press.
- Holsapple, C.W. (2003). Knowledge and Its Attributes. In: Handbook on Knowledge Management. Berlin: Springer-Verlag, https://doi.org/10.1007/978-3-540-24748-7 otwiera się w nowej karcie
- Hutchinson, V. and Quintas, P. (2008). Do SMEs do knowledge management? Or simply manage what they know? International Small Business Journal, 26(2): 131-134, https://doi.org/10.1177/0266242607086571 otwiera się w nowej karcie
- Joe, C., Yoong, P. and Patel, K. (2013). Knowledge loss when older experts leave knowledge-intensive organisations. Journal of Knowledge Management, 17(6): 913-927, https://doi.org/10.1108/JKM-04-2013-0137 otwiera się w nowej karcie
- Juliano, J.J. (2004). Gen-X and Gen-Y: teaching them the business. Public Utilities Fortnightly, 142(6): 82-85.
- Krippendorff, K. (2004). Content Analysis: An Introduction to its Methodology. Thousand Oaks, CA: Sage. Vol. 25, No. 3/2017
- Małgorzata Zięba otwiera się w nowej karcie
- Leedy, P.D. and Omrod, J.P. (2005). Practical Research -Planning and Design. Upper Saddle, NJ: Pearson. Levy, M. (2011). Knowledge retention: minimizing organizational business loss. Journal of Knowledge Management, 15(4): 582-600, https://doi.org/10.1108/13673271111151974 otwiera się w nowej karcie
- Liebeskind, J.P. (1996). Knowledge, strategy, and the theory of the firm. Strategic Management Journal, 17(S2): 93-107, https://doi.org/10.1002/smj.4250171109 otwiera się w nowej karcie
- Mangiarotti, G. (2012). Knowledge management practices and innovation propensity: a firm level analysis from Luxembourg. International Journal of Technology Management, 58(3/4): 261-283, https://doi.org/10.1504/IJTM.2012.046618 otwiera się w nowej karcie
- Markóczy, L. (1994). Modes of Organizational Learning. Institutional Change and Hungarian Joint Ventures. International Studies of Management & Organization, 24(4): 5-30, https://doi.org/10.1080/00208825.1994.11656642 otwiera się w nowej karcie
- Martins, E. and Martins, N. (2011). "The Role of Organisational Factors in Combating Tacit Knowledge Loss in Organisations. Southern African Business Review, 15(1): 49-69.
- Massingham, P. (2008). Measuring the impact of knowledge loss: More than ripples on a pond? Management Learning, 39(5): 541-560, https://doi.org/10.1177/1350507608096040 otwiera się w nowej karcie
- McAdam, R. and Keogh, W. (2004). Transitioning towards creativity and innovation measurement in SMEs. Creativity and Innovation Management, 13(2): 126-139, https://doi.org/10.1111/j.0963-1690.2004.00300.x otwiera się w nowej karcie
- Meyer, C.B. (2001). A Case in Case Study Methodology. Field Methods, 13(4): 329-352, https://doi.org/10.1177/1525822X0101300402 otwiera się w nowej karcie
- Mohamed, S., Mynors, D., Andrew, G., Chan, P., Coles, R. and Walsh, K. (2007). Unearthing key drivers of knowledge leakage. International Journal of Knowledge Management Studies, 1(3-4): 456-470, https://doi.org/10.1504/IJKMS.2007.012535 otwiera się w nowej karcie
- Ndlela, L.T. and du Toit, A.S.A. (2001). Establishing a knowledge management program for com- petitive advantage in an enterprise. International Journal of Information Management, 21(2): 151-165, https://doi.org/10.1016/S0268-4012(01)00007-X otwiera się w nowej karcie
- Nunes, M.B., Annansingh, F., Eaglestone, B. and Wakefield, R. (2006). Knowledge management issues in knowledge-intensive SMEs. Journal of Documentation, 62(1): 101-119, https://doi.org/10.1108/00220410610642075 otwiera się w nowej karcie
- Pablos, P.O. de (2002). Evidence of intellectual capital measurement from Asia, Europe and the Middle East. Journal of Intellectual Capital, 3(3): 287-302, https://doi.org/10.1108/14691930210435624 otwiera się w nowej karcie
- Panagiotakopoulos, A. (2012). Staff "poaching" in the small business context: overcoming this key barrier to training. Industrial and Commercial Training, 44(6): 326-333, https://doi.org/10.1108/00197851211254752 otwiera się w nowej karcie
- Parise, S., Cross, R. and Davenport, T.H. (2006). Strategies for preventing a knowledge-loss crisis. MIT Sloan Management Review, 47(4): 31-38.
- Rebernik, M. and Širec, K. (2007). Fostering innovation by unlearning tacit knowledge. Kybernetes, 36(3/4): 406-419, https://doi.org/10.1108/03684920710747039 otwiera się w nowej karcie
- Schmitt, A., Borzillo, S. and Probst, G. (2012). Don't let knowledge walk away: Knowledge retention during employee downsizing. Management Learning, 43(1): 53-74, https://doi.org/10.1177/1350507611411630 otwiera się w nowej karcie
- Weryfikacja:
- Politechnika Gdańska
wyświetlono 95 razy
Publikacje, które mogą cię zainteresować
Knowledge Exchange Between KIBS Firms and Their Clients: Case Study Analysis
- M. Zięba,
- E. Bolisani,
- E. Scarso
Knowledge Management Approaches of Small and Medium-Sized KIBS Firms: a Descriptive Analysis of Four Countries
- V. Alexandru,
- A. G. Andrei,
- E. Bolisani
- + 5 autorów