Practice implementation of operational level agreement

The paper concerns practical implementation of the Operational Level Agreement (OLA) compared to the Service Level Agreement (SLA).

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Category:: Monographic publication
Type:: rozdział, artykuł w książce - dziele zbiorowym /podręczniku w języku o zasięgu międzynarodowym
Title of issue:: Information systems architecture and technology : advances in web-age information systems strony 315 - 327
Language:: English
Publication year:: 2009
Bibliographic description:: Pastuszak J., Stolarek M., Orłowski C.: Practice implementation of operational level agreement// Information systems architecture and technology : advances in web-age information systems/ ed. editors: Leszek Borzemski, Adam Grzech, Jerzy Świątek, Zofia Wilimowska. Wrocław: Oficyna Wydawnicza Politechniki Wrocławskiej, 2009, s.315-327
Verified by:: Gdańsk University of Technology