Service and service decomposition model - theoretical foundation of it service management

Jarosław Pastuszak; Maciej Stolarek; Cezary Orłowski

Service and service decomposition model - theoretical foundation of it service management

Abstract

The publication contains different definitions of Service - one of the fundamental IT Service Management term. It describes types of Service attributes nad introduces so-called ''distinguish functions'' in order to propose different categories of Services. It proposes both general model of Service decomposition and practical model based on CMDB implementation limitations. In summarizes obtained results and gives some remarks about future research, for example operational support model or SLA&OLA.

Authors (3)

Jarosław Pastuszak
- Faculty of Management and Economics
- Gdańsk University of Technology
Maciej Stolarek
- Faculty of Management and Economics
- Gdańsk University of Technology
Cezary Orłowski prof. dr hab. inż.
- Faculty of Management and Economics
- Gdańsk University of Technology

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Details

Category:: Articles
Type:: artykuły w czasopismach recenzowanych i innych wydawnictwach ciągłych
Published in:: FOUNDATIONS OF CONTROL AND MANAGEMENT SCIENCES pages 59 - 73,
ISSN: 1731-2000
Language:: English
Publication year:: 2009
Bibliographic description:: Pastuszak J., Stolarek M., Orłowski C.: Service and service decomposition model - theoretical foundation of it service management// FOUNDATIONS OF CONTROL AND MANAGEMENT SCIENCES. -., nr. 12 (2009), s.59-73
Verified by:: Gdańsk University of Technology