Niniejszy rozdział ma na celu zaprezentowanie możliwych do realizacji form i kierunków doskonalenia usług turystycznych z wykorzystaniem kluczowych założeń koncepcji Kompleksowego Zarządzania Jakością (TQM) oraz wskazaniem kluczowej roli kierownictwa placówek turystycznych, w inicjowaniu doskonalenia jakości oferowanych usług. Uszczegółowieniu podstawowych kierunków doskonalenia jakości posłużyły kluczowe kryteria TQM, w odniesieniu...

The following article presents one of the selected tools of the Lean Management concept – visual management. This method enables enterprises to strengthen their process of continuous improvement. Due to the support of visual management, it is possible to manage information more effectively by the managerial board and to improve communication process within in the particular company. In the first part, the author describes the concept...

The paper proposes extension of the Continuous Integration practices with debug automation of unhandled exceptions. Goal of this improvement is to reduce the amount of redundant work when inspecting hundreds of failed tests from possibly the same reason, and to decrease time necessary to provide a fix to the codebase. The suitable CI infrastructure is proposed and an automatic method how to eliminate duplicated bugs is discussed....

The following article presents one of the Lean Management tools – employee suggestion program. Companies consider this method as a way to involve employees in improving business processes. In the first part of the article the author explained the idea of the Japanese management system. The next part presents the philosophy of Kaizen, which is crucial for proper implementation of Lean Management concept in the company. Moreover,...