Massive Open Online Courses (MOOCs) in hospitality and tourism

Jamie Murphy; Nadzeya Kalbaska; Lorenzo Cantoni; Laura Horton-Tognazzini; Peter Ryan; Alan Williams

doi:10.4337/9781784714802

Massive Open Online Courses (MOOCs) in hospitality and tourism

Abstract

The tourism industry, interesting and challenging, faces structural human resource problems such as skills shortages and staff turnover, seasonality and a high percentage of small to medium enterprises whose employees have limited time for training or education. Large tourism enterprises often span countries and continents, such as hotel chains, airlines, cruise companies and car rentals, where the employees need similar training — a costly activity. Although hospitality and tourism educational resources have expanded and evolved during the last two decades, online courses — particularly free and open courses — remain limited. Electronic learning (eLearning) can help address some of these training issues (Cantoni et al., 2009; Kalbaska, 2012; Kuttainen and Lexhagen, 2012; Sigala, 2002).

Citations

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Authors (6)

Jamie Murphy
Nadzeya Kalbaska
Lorenzo Cantoni dr
Laura Horton-Tognazzini
Peter Ryan
Alan Williams

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Details

Category:

Monographic publication

Type:

rozdział, artykuł w książce - dziele zbiorowym /podręczniku w języku o zasięgu międzynarodowym

Language:

English

Publication year:

2018

Bibliographic description:

Murphy J., Kalbaska N., Cantoni L., Horton-Tognazzini L., Ryan P., Williams A.: Massive Open Online Courses (MOOCs) in hospitality and tourism// In P. Benckendorf & A. Zehrer (Eds.), Handbook of Teaching and Learning in Tourism: Edward Elgar, 154-172./ : Emerald Publishing, 2017,

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