Maciej Stolarek
Kontakt dla biznesu
Centrum Transferu Wiedzy i Technologii
- Lokalizacja
- Al. Zwycięstwa 27, 80-219 Gdańsk
- Telefon
- +48 58 348 62 62
- biznes@pg.edu.pl
Kontakt
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Wybrane publikacje
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Practical Use of Generic IT Organization Evolution Model
In the paper we analyze, basing on the practical experiences, how the Generic IT Organization Model could be used to describe evolution of real-world IT support organization in relation to IT Service Management area.
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Concept of Generic IT Organization Evolution Model
The purpose of this publication is to present a generic model of the IT organization evaluation process as an attempt to systematize and describe the continuous actions and changes in the organization.
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Practice implementation of operational level agreement
The paper concerns practical implementation of the Operational Level Agreement (OLA) compared to the Service Level Agreement (SLA).
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