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Abstract
Digital exclusion of seniors covers both social and technical drivers that affect the magnitude of this phenomenon. It arises from the fear of technology, reduced manual and mental abilities, socio-economic status, and also the mismatch between the technological environment and the needs of the elderly. The consideration of the needs of seniors are mainly implemented through social policies while the provision of government services is achieved through digitization policies and procedures. Our research is addressing two objectives. The first objective is to identify the main determinants affecting the adoption of e-government and its use by seniors. The second objective is to build a research framework for assessing e-government policy for the digital inclusion of the seniors from both social and technical perspectives. This research framework is then validated based on a case study of Poland. Presented framework proves to be a useful tool to evaluate and depict the areas of improvement for a comprehensive e-government policy toward seniors' inclusion.
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Full text
- Publication version
- Accepted or Published Version
- DOI:
- Digital Object Identifier (open in new tab) 10.1016/j.telpol.2022.102316
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- Category:
- Articles
- Type:
- artykuły w czasopismach
- Published in:
-
TELECOMMUNICATIONS POLICY
no. 46,
ISSN: 0308-5961 - Language:
- English
- Publication year:
- 2022
- Bibliographic description:
- Ciesielska M., Rizun N., Chabik J.: Assessment of E-government inclusion policies toward seniors: A framework and case study// TELECOMMUNICATIONS POLICY -Vol. 46,iss. 7 (2022), s.102316-
- DOI:
- Digital Object Identifier (open in new tab) 10.1016/j.telpol.2022.102316
- Sources of funding:
-
- Free publication
- Verified by:
- Gdańsk University of Technology
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