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Abstract
This paper presents the analysis of knowledge management issues for an user interface consulting project relevant during the development of a Virtual Call Centre. Experiences gathered by the team of designers and team of usability consultants have been described and evaluated from the knowledge management viewpoint. A concept of a knowledge-based system, potentially supporting usability consulting in subsequent IT projects has been presented, as well as constraints for its possible use in real settings.
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- Category:
- Articles
- Type:
- artykuły w czasopismach recenzowanych i innych wydawnictwach ciągłych
- Published in:
-
LECTURE NOTES IN COMPUTER SCIENCE
no. Nr 6882,
pages 657 - 666,
ISSN: 0302-9743 - Language:
- English
- Publication year:
- 2011
- Bibliographic description:
- Sikorski M., Garnik I., Ludwiszewski B., Wyrwiński J.: Knowledge Management Challenges in Collaborative Design of a Virtual Call Centre// LECTURE NOTES IN ARTIFICIAL INTELLIGENCE. -Vol. Nr 6882., (2011), s.657-666
- Verified by:
- Gdańsk University of Technology
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