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QUALITY GAPS IN HIGHER EDUCATION FROM THE PERSPECTIVE OF STUDENTS

Abstract

The presented research work relates to the category of quality in higher education. This article aims to present the determinants of the quality of education in the context of international standards. The background of the considerations is the Bologna Declaration and the European Higher Education Area. The results of the research carried out with the use of the nominal group method and the data analysis carried out based on the SERVQUAL model for education revealed groups of quality determi-nants that are not included in the standards of internal quality assurance. It has been found that the prin-ciple of autonomy of universities in the European Higher Education Area is a sufficient basis to include the determinants of the quality of education identified by internal stakeholders of a given university in the internal quality of education assurance system.

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Category:
Articles
Type:
artykuły w czasopismach
Published in:
Foundations of Management no. 13, pages 35 - 48,
ISSN: 2080-7279
Language:
English
Publication year:
2021
Bibliographic description:
Grudowski P., Szczepańska K.: QUALITY GAPS IN HIGHER EDUCATION FROM THE PERSPECTIVE OF STUDENTS// Foundations of Management -Vol. 13,iss. 1 (2021), s.35-48
DOI:
Digital Object Identifier (open in new tab) 10.2478/fman-2021-0003
Verified by:
Gdańsk University of Technology

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