Abstrakt
Purpose This paper aims to categorise the approaches to knowledge management (KM) by companies. In the literature, there is no consensus on a universal or “best” approach to KM. Especially, this paper singles out and discusses the variegated features that characterise the implementation of KM by small- and medium-sized enterprises (SMEs) having different characteristics. Design/methodology/approach A cluster analysis was used to detect the possible distinct traits of companies that have different approaches to KM. The unit of analysis is represented by small- and medium-sized knowledge intensive business services (KIBS) firms. Data were collected by means of an extensive survey of 223 companies in different European countries and sectors. Findings Three clusters were identified: Companies showing a relative “unconscious” attention to KM and implementing KM practices without particular awareness; Companies adopting a more conscious approach and using a significant number of KM practices; and companies with a marginal propensity towards KM. Research limitations/implications This study considers only KIBS, and future research should include other economic sectors. In addition, a convenience sample was used. Practical implications This paper improves awareness of managers of small companies concerning different KM approaches that can be adopted. It highlights that a conscious adoption of a KM strategy involves the introduction of a set of consistent practices. Originality/value The topic of KM approaches by small companies is still underdeveloped in the literature. Also, the paper proposes a multi-contextual investigation that makes it possible to highlight the transversality of KM approaches across different countries or sectors.
Cytowania
-
3 5
CrossRef
-
0
Web of Science
-
3 5
Scopus
Autorzy (9)
Cytuj jako
Pełna treść
- Wersja publikacji
- Accepted albo Published Version
- Licencja
- otwiera się w nowej karcie
Słowa kluczowe
Informacje szczegółowe
- Kategoria:
- Publikacja w czasopiśmie
- Typ:
- artykuły w czasopismach
- Opublikowano w:
-
KYBERNETES
nr 49,
strony 73 - 87,
ISSN: 0368-492X - Język:
- angielski
- Rok wydania:
- 2019
- Opis bibliograficzny:
- Alexandru V., Bolisani E., Andrei A., Cegarra-Navarro J., Martínez Martínez A., Paiola M., Scarso E., Vătămănescu E., Zięba M.: Knowledge management approaches of small and medium-sized firms: a cluster analysis// KYBERNETES -Vol. 49,iss. 1 (2019), s.73-87
- DOI:
- Cyfrowy identyfikator dokumentu elektronicznego (otwiera się w nowej karcie) 10.1108/k-03-2019-0211
- Bibliografia: test
-
- Bolisani, E., and Scarso, E. (2016), "Factors affecting the use of wiki to manage knowledge in a small company", Journal of Knowledge Management, Vol. 14, No. 2, pp. 423-443. otwiera się w nowej karcie
- Bolisani, E., Scarso, E. and Giuman, L. (2016), "Knowledge management in client-supplier relationship: emergent vs deliberate approach in small KIBS", Knowledge Management Research & Practice, Vol. 14, No. 2, pp. 178-185. otwiera się w nowej karcie
- Bolisani, E., Scarso, E. and Zięba, M. (2015), "Emergent Versus Deliberate Knowledge Management Strategy: Literature Review and Case Study Analysis" in Garlatti, A. and Massaro, M. (eds.), Proceedings of the 16th European Conference on Knowledge Management, Academic Conferences Limited, Reading, UK, pp 153-160.
- Cegarra-Navarro, J.G., and Sánchez-Polo, M.T. (2010), "Linking national contexts with intellectual capital: A comparison between Spain and Morocco", Spanish Journal of Psychology, Vol. 13, No. 1, pp. 329-342. otwiera się w nowej karcie
- Cegarra-Navarro, J.G., Vidal, M.E.S. and Cegarra-Leiva, D. (2011) "Exploring the role of national culture on knowledge practices: A comparison between Spain and the UK", Spanish Journal of Psychology, 14(2), pp. 808-819. otwiera się w nowej karcie
- Centobelli, P., Cerchione, R. and Esposito, E. (2017), "Knowledge management systems the hallmark of SMEs", Knowledge Management Research & Practice, Vol. 15, No. 2, pp. 294-304. otwiera się w nowej karcie
- Choi, B. and Lee, H. (2003), "An empirical investigation of knowledge management styles and their effect on corporate performance", Information and Management, Vol. 40, No. 5, pp. 403-17. otwiera się w nowej karcie
- Coyte, R., Ricceri, F. and Guthrie, J. (2012), "The management of knowledge resources in SMEs: an Australian case study", Journal of Knowledge Management, Vol. 16, No. 5, pp. 789-807. otwiera się w nowej karcie
- Čivre, Ž., & Gomezelj Omerzel, D. (2015), "The behaviour of tourism firms in the area of innovativeness", Economic research- Ekonomska istraživanja, Vol. 28, No. 1, pp. 312-330. otwiera się w nowej karcie
- Desouza, K.C. and Awazu, Y. (2006), "Knowledge management at SMEs: five peculiarities", Journal of Knowledge Management, Vol. 10, No. 1, pp. 32-43. otwiera się w nowej karcie
- Dotsika, F. and Patrick, K. (2013), "Collaborative KM for SMEs: a framework evaluation study", Information Technology & People, Vol. 26, No. 4, pp. 368-382. otwiera się w nowej karcie
- Durst, S. and Edvardsson, R.I. (2012), "Knowledge management in SMEs: a literature review", Journal of Knowledge Management, Vol. 16, No. 6, pp. 879-903. otwiera się w nowej karcie
- Durst, S. and Bruns, G. (2018), "Knowledge Management in Small and Medium-Sized Enterprises", in The Palgrave Handbook of Knowledge Management, Palgrave Macmillan, Cham., pp. 495-514. otwiera się w nowej karcie
- Edvardsson, I.R. (2006). "Knowledge management in SMEs: the case of Icelandic firms", Knowledge Management Research & Practice, Vol. 4, No. 4 , pp. 275, 282. otwiera się w nowej karcie
- Edvardsson, I.R. and Durst, S. (2013). "Does Knowledge Management Deliver the Goods in SMESs?", Business and Management Research, Vol. 2, No. 2, pp. 52-60. otwiera się w nowej karcie
- Edvardsson, I.R. and Oskarsson, G.K. (2011). "Knowledge management and value creation in service firms", Journal of Knowledge Management, Vol. 15, No. 4, pp. 7-15.
- Filieri, R. and Alguezaui, S. (2009). "Intra-firm knowledge sharing barriers: State of the art", Proceedings of the European Conference on Knowledge Management, ECKM, Vicenza, 3-4 September, pp. 265-274. otwiera się w nowej karcie
- Greiner, M. E., Böhmann, T. and Krcmar, H. (2007), "A strategy for knowledge management", Journal of Knowledge Management, Vol. 11, No. 6, pp. 3-15. otwiera się w nowej karcie
- Gronum, S., Verreynne, M. L. and Kastelle, T. (2012), "The Role of Networks in Small and Medium-Sized Enterprise Innovation and Firm Performance", Journal of Small Business Management, Vol. 50, No. 2, pp. 257-282. otwiera się w nowej karcie
- Handzic, M. (2004), "Knowledge management in SMEs", Asia-Pacific Tech Monitor, Vol. 10, No. 1, pp. 29-34. otwiera się w nowej karcie
- Hansen, M.T., Nohria, N. and Tierney, T. (1999), "What's your strategy for managing knowledge?", Harvard Business Review, Vol. 77, No. 2, pp. 106-116.
- Hudson, M., Smart, P.A. and Bourne, M. (2001), "Theory and practice in SME performance measurement systems", International Journal of Operations and Production Management, Vol. 21, No. 8, pp. 1096-1116. otwiera się w nowej karcie
- Hutchinson, V. and Quintas, P. (2008), "Do SMEs do knowledge management? Or simply manage what they know?", International Small Business Journal, Vol. 26, No. 2, pp. 131-154. otwiera się w nowej karcie
- Jordão, R. V. D., & Novas, J. C. (2017), "Knowledge management and intellectual capital in networks of small-and medium-sized enterprises", Journal of Intellectual Capital, Vol. 18, No. 3, pp. 667-692. otwiera się w nowej karcie
- Ketchen Jr, D.J., Boyd, B.K. and Bergh, D. D. (2008), "Research methodology in strategic management: Past accomplishments and future challenges", Organizational Research Methods, Vol. 11, No. 4, pp. 643-658. otwiera się w nowej karcie
- Ketchen, D.J. and Shook, C.L. (1996), "The application of cluster analysis in strategic management research: an analysis and critique", Strategic Management Journal, Vol. 17, No. 6, pp. 441-458.
- Inkinen, H.T., Kianto, A. and Vanhala, M. (2015), "Knowledge management practices and innovation performance in Finland", Baltic Journal of Management, Vol. 10, No. 4, pp. 432-455. otwiera się w nowej karcie
- Lara, F., Palacios-Marques, D. and Devece, C.A. (2012), "How to improve organisational results through knowledge management in knowledge-intensive business services", The Services Industries Journal, Vol. 32, pp. 1853-1863. otwiera się w nowej karcie
- Leidner, D., Alavi, M. and Kayworth, T. (2006), "The role of culture in knowledge management: a case study of two global firms", International Journal of e-Collaboration, Vol. 2, No.1, pp. 17-40. otwiera się w nowej karcie
- Leiner, D.J. (2017), "Our research's breadth lives on convenience samples A case study of the online respondent pool "SoSci Panel"", SCM Studies in Communication and Media, Vol. 5, No. 4, pp. 367-396. otwiera się w nowej karcie
- Mangiarotti, G. (2012), "Knowledge management practices and innovation propensity: a firm level analysis from Luxembourg", International Journal of Technology Management, Vol. 58, No. 3/4, pp. 261-283. otwiera się w nowej karcie
- Massaro, M., Handley, K., Bagnoli, C. and Dumay, J. (2016), "Knowledge management in small and medium enterprises: a structured literature review", Journal of Knowledge Management, Vol. 20, No. 2, pp. 258-291. otwiera się w nowej karcie
- Migdadi, M. (2009), "Knowledge management enablers and outcomes in the small-and-medium sized enterprises", Industrial Management & Data Systems, Vol. 109, No. 6, pp. 840-858. otwiera się w nowej karcie
- Miles, I. (2005), "Knowledge intensive business services: prospects and policies", Foresight, Vol 7, No. 6, pp. 39-63. otwiera się w nowej karcie
- Miles, I., Belousova, V. and Chichkanov, N. (2018), "Knowledge Intensive Business Services: Ambiguities and Continuities", Foresight, Vol. 20, No. 1, pp. 1-26. otwiera się w nowej karcie
- Mintzberg, H. (1987), "Crafting strategy", Harvard Business Review, July-August, pp. 66-75 otwiera się w nowej karcie
- Muller, E. and Doloreux, D. (2009), "What we should know about knowledge-intensive business services", Technology in Society, Vol. 31, No.1, pp. 64-72. otwiera się w nowej karcie
- Nunes, M.B, Annansingh, F., Eaglestone, B. and Wakefield, R. (2006), "Knowledge management issues in knowledge-intensive SMEs", Journal of Documentation, Vol. 62, No. 1, pp. 101-119.
- Palacios-Marques, D., Gil-Pechuán, I., and Lim, S. (2011), "Improving human capital through knowledge management practices in knowledge-intensive business services", Service Business, Vol. 5, pp. 99-112. otwiera się w nowej karcie
- Pina, K. and Tether, B.S. (2016), "Towards understanding variety in knowledge intensive business services by distinguishing their knowledge bases", Research Policy, Vol. 45, No. 2, pp. 401-413. otwiera się w nowej karcie
- Pinget, A., Bocquet, R. and Mothe, C. (2015), "Barriers to Environmental Innovation in SMEs : Empirical Evidence from French Firms", Management, Vol. 18, No. 2, pp. 132-155. otwiera się w nowej karcie
- Razmerita, L., Phillips-Wren, G. and Jain, L.C. (2016), "Advances in Knowledge Management: An Overview", in Razmerita L., Phillips-Wren G. and Jain L.C. (Eds.), Innovations in Knowledge Management, Springer, Berlin Heidelberg, pp. 3-18. otwiera się w nowej karcie
- Ribière, V. and Walter, C. (2013), "10 years of KM theory and practices", Knowledge Management Research & Practice, Vol. 11, No. 1, pp. 4-9. otwiera się w nowej karcie
- Salojärvi, S., Furu, P. and Sveiby, K-E. (2005), "Knowledge management and growth in Finish SMEs", Journal of Knowledge Management, Vol. 9, No. 2, pp. 103-122. otwiera się w nowej karcie
- Shields, P.M. and Rangarajan, N. (2013), A playbook for research methods: Integrating conceptual frameworks and project management, New Forums Press.
- Sánchez-Polo, M.T., Cegarra-Navarro, J.G., Cillo, V. and Wensley, A. (2019), "Overcoming knowledge barriers to health care through continuous learning", Journal of Knowledge Management, in press. otwiera się w nowej karcie
- Strambach S. (2010), "Knowledge-intensive business services (KIBS) -on the way towards a knowledge processing and producing industry", in Cooke P., De Laurentis C., MacNeill S. and Collinge C. (eds.), Platforms of Innovation Dynamics of New Industrial Knowledge Flows, Edward Elgar, Cheltenham, pp. 170-204 otwiera się w nowej karcie
- Torrés, O. and Julien, P-A. (2005), "Specificity and denaturing of small business", International Small Business Journal, Vol. 23, No. 4, pp. 355-377. otwiera się w nowej karcie
- Tunc Bozbura, F. (2007), "Knowledge management practices in Turkish SMEs", Journal of Enterprise Information Management, Vol. 20, No. 2, pp. 209-221.
- Van den Hooff, B. and Huysman, M. (2009), "Managing knowledge sharing: Emergent and engineering approaches", Information & Management, Vol. 46, No. 1, pp. 1-8. otwiera się w nowej karcie
- von Krogh, G., Nonaka, I. and Aben, M. (2001), "Making the most of your company's knowledge: a strategic framework", Long Range Planning, Vol. 34, No. 4, pp. 421-439. otwiera się w nowej karcie
- Wee, J.C.N. and Chua, A.Y.K. (2013), "The peculiarities of knowledge management processes in SMEs: the case of Singapore", Journal of Knowledge Management, Vol. 17, No. 6, pp. 958-972.
- Wei, C.C., Choy, C.S. and Chew, G.C. (2011), "The KM processes in Malaysian SMEs: an empirical validation", Knowledge Management Research and Practice, Vol. 9, No. 2, pp. 185-196. otwiera się w nowej karcie
- Wong, K.Y. and Aspinwall, E. (2004), "Characterizing knowledge management in the small business environment", Journal of Knowledge Management, Vol. 8, No. 3, pp. 44-61.
- Zieba, M., Bolisani, E., and Scarso, E. (2016), "Emergent approach to knowledge management by small companies: multiple case-study research", Journal of Knowledge Management, Vol. 20, No. 2, pp. 292-307. otwiera się w nowej karcie
- Źródła finansowania:
- Weryfikacja:
- Politechnika Gdańska
wyświetlono 113 razy
Publikacje, które mogą cię zainteresować
Knowledge Management Approaches of Small and Medium-Sized KIBS Firms: a Descriptive Analysis of Four Countries
- V. Alexandru,
- A. G. Andrei,
- E. Bolisani
- + 5 autorów
Knowledge management strategies in KIBS companies: A preliminary analysis
- E. Bolisani,
- M. Zięba,
- M. Paiola
- + 1 autorów
Knowledge management implementation in small and micro KIBS : A categorization
- E. Bolisani,
- E. Scarso,
- R. Ceccato
- + 1 autorów