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Average number of employees of BPO SSC centers
Dane BadawczeAlthough most BSS centers are located in Warsaw, the capital of Poland ranks only 4th in terms of the average number of employees. In terms of the average number of employees, Kraków (321) is the leader, followed by Wrocław (281) and Łódź (273).
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Assessment of Poland's competitiveness as a location for BPO/SSC projects
Dane BadawczeIn compiled by A.T. Kearney in subsequent editions of the ranking (2009, 2011, 2016, 2019), the first three positions were taken by the same countries. India received the highest marks with a clear advantage. The country is a world leader in terms of attractiveness for locating business service centers. India can offer English-speaking skilled labor...
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Changes in employment in the BPO/SSC sector in Poland in 2013-2019
Dane BadawczeEmployment in the BPO/SSC sector in 2019 was almost three times higher than in 2013. Throughout the analyzed period, employment grew year on year. The dynamics of changes ranged from 10% in 2019 to nearly 43% in 2016, when the highest increase in employment in the sector in nominal terms was at the level of 64,000.
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Number of BPO/SSC centers in selected business service centers in Poland
Dane BadawczeMost BPO/SSC centers are located in Warsaw (238). The next positions are taken by Kraków (217 units), Wrocław (169), Tricity (146), Katowice (102) and Poznań (102).
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The share of employment in individual cities in total employment in the BPO/SSC sector in Poland
Dane BadawczeEmployment in the sector in 2019 was almost three times higher than in 2013. Throughout the analyzed period, employment grew year on year. The dynamics of changes ranged from 10% in 2019 to nearly 43% in 2016, when the highest increase in employment in the sector in nominal terms was at the level of 64,000.BPO, SSC / GBS, IT, R&D centers generated...
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Assessment of the devulcanization process of EPDM waste from roofing systems by combined thermomechanical/microwave procedures
PublikacjaEthylene-propylene-diene rubber (EPDM) is a elastomer widely used in common industrial applications. EPDM can be shaped into sheets and employed as isolating material for roofing systems. In this study, scraps of EPDM from commercial, industrial and residential roofing systems were treated by combined thermo-mechanical and microwave devulcanization processes including peroxide of benzoyl (BPO). The devulcanized EPDM (Dev-EPDM)...
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The interplay between Disinhibition and Present-Hedonistic time perspective in the relation between Borderline Personality Organization and depressive symptoms
PublikacjaThe purpose of the current study was to examine the moderating effect between borderline personality organization (BPO) and depressive symptoms of factors associated with impulsive behavior – Present-Hedonistic time perspective and Disinhibition. The research sample consisted of 720 adults from Poland (518 females), who participated in a survey through the research panel. In the case of low levels of Disinhibition, the positive...
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Employment in BSS centers, by the country of the parent company's HQ
Dane BadawczeThere are BPO and SSC centers from 41 countries in Poland. In terms of employment, the largest share of companies is from the USA (27%), Poland (19%) and the Nordic countries (10%). Employment in BSS centers by country of the parent company's headquarters is presented in the following dataset.
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The conditions of the business services sector in Poland and its competitiveness in the global market
PublikacjaThe following article presents the conditions of the business services sector (BSS) in Poland and the assessment of its competitiveness in the global market. The first section discusses the BSS sector and the categories of the provided services, in the division of business process outsourcing, shared services center, information technology outsourcing, research and development. Next the authors presents the status of the business...
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Employment structure in business services centers broken down into supported process categories.
Dane BadawczeThe structure of business services provided in centers in Poland is highly diversified, however, the vast majority of entities provide services in several categories of business processes. IT activities and financial and accounting (F&A) services together generate slightly more than half of employment in the industry (51%). Customer Operations (14%)...