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Building Confidence and Trust in Ireland's National Maternity Services Workforce –What matters most and how?
Abstract
National surveys on care experiences are increasingly adopted as regulatory mechanisms for improving care quality and increasing public trust in healthcare services. Based on data collected as part of Ireland's 2020 National Maternity Experience Survey, this study investigates care-related factors that contribute most to confidence and trust in the professional workforce (or carers) within Irish maternity services. The survey covered the full spectrum of maternity care and received 3,206 responses which were analysed using structural equation modelling. Results show that trust in carers may be enhanced through greater attention to the quality of interpersonal aspects of maternity care in a few core areas. We found that factors related to dignity and respect (β=0.270), involvement in decision-making (β=0.186), pain management (β=0.172), and communication (β=0.151) are core determinants of confidence and trust in the professional workforce of maternity services. Perceived quality of care in these four aspects increased on average, with the women's age. Women under 29 rated their experiences in these areas as significantly lower than the average. Women with a disability also rated their experiences significantly lower than average in three core areas. Our results suggest that trustworthy, equitable, and high-quality maternity care requires ongoing development of interpersonal skills within the maternity services professional workforce particularly in caring for younger women (under 29 years) and those with a disability.
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Authors (7)
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Grace S. Grace Dr
- Maynooth University, Ireland
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Wojciech Przychodzen Dr
- ESIC Business & Marketing School, Barcelona, Spain
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Mona Isazad Mashinchi Dr
- School of Business, Maynooth University, Kildare, Ireland
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Conor Foley Dr
- National Care Experience Programme | Health Information and Quality Authority, Cork, Ireland
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Daniela Rohde DrMg
- National Care Experience Programme | Health Information and Quality Authority, Cork, Ireland
Cite as
Full text
- Publication version
- Accepted or Published Version
- DOI:
- Digital Object Identifier (open in new tab) 10.1016/j.healthpol.2023.104947
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Details
- Category:
- Articles
- Type:
- artykuły w czasopismach
- Published in:
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HEALTH POLICY
no. 138,
ISSN: 0168-8510 - Language:
- English
- Publication year:
- 2023
- Bibliographic description:
- Ojo A., Rizun N., S. Grace G., Przychodzen W., Isazad Mashinchi M., Foley C., Rohde D.: Building Confidence and Trust in Ireland's National Maternity Services Workforce –What matters most and how?// HEALTH POLICY -Vol. 138, (2023), s.104947-
- DOI:
- Digital Object Identifier (open in new tab) 10.1016/j.healthpol.2023.104947
- Sources of funding:
-
- Free publication
- Verified by:
- Gdańsk University of Technology
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