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Intelligent information services 23/24
e-Learning CoursesInformation retrieval Text categorization Natural language processing
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Application of Text Analytics in Public Service Co-Creation: Literature Review and Research Framework
PublicationThe public sector faces several challenges, such as a number of external and internal demands for change, citizens' dissatisfaction and frustration with public sector organizations, that need to be addressed. An alternative to the traditional top-down development of public services is co-creation of public services. Co-creation promotes collaboration between stakeholders with the aim to create better public services and achieve...
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Tomasz Maria Boiński dr inż.
PeopleI’m associated with the University since the year 2000 when I started my studies in Computer Science on the Faculty of Electronics, Telecommunications and Informatics. After graduating with honors in 2005, I applied for doctoral studies. During his studies and immediately afterward I was involved in cooperation with Hogart from Warsaw, in the implementation of business solutions in Gdynia company Elektronika SA (Infor FMS SunSystems)...
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Generating actionable evidence from free-text feedback to improve maternity and acute hospital experiences: A computational text analytics & predictive modelling approach
PublicationBackground Patient experience surveys are a key source of evidence for supporting decision-making and quality improvement in healthcare services. These surveys contain two main types of questions: closed and open-ended, asking about patients’ care experiences. Apart from the knowledge obtained from analysing closed-ended questions, invaluable insights can be gleaned from free-text data. Advanced analytics techniques are increasingly...
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Enabling Deeper Linguistic-based Text Analytics – Construct Development for the Criticality of Negative Service Experience
PublicationSignificant progress has been made in linguistic-based text analytics particularly with the increasing availability of data and deep learning computational models for more accurate opinion analysis and domain-specific entity recognition. In understanding customer service experience from texts, analysis of sentiments associated with different stages of the service lifecycle is a useful starting point. However, when richer insights...
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Text-mining Similarity Approximation Operators for Opinion Mining in BI tools
PublicationThe concept of the Text-mining Similarity Approximation Operators for Opinion Mining as extensions to Natural Language Interface Database is defined. The new operators: “keywords of” dimension; subsetting operator “about C is q”; aggregation operator “by similar C” are proposed. These operators are based on the Latent Semantic Analysis and Social Network Analysis
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Towards a Framework for Context Awareness Based on Textual Process Data
PublicationContext awareness is critical for the successful execution of processes. In the abundance of business process management (BPM) research, frameworks exclusively devoted to extracting context from textual process data are scarce. With the deluge of textual data and its increasing value for organizations, it be-comes essential to employ relevant text analytics techniques to increase the awareness of business process (BP) workers,...
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Acoustic Sensing Analytics Applied to Speech in Reverberation Conditions
PublicationThe paper aims to discuss a case study of sensing analytics and technology in acoustics when applied to reverberation conditions. Reverberation is one of the issues that makes speech in indoor spaces challenging to understand. This problem is particularly critical in large spaces with few absorbing or diffusing surfaces. One of the natural remedies to improve speech intelligibility in such conditions may be achieved through speaking...
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Relation-based Wikipedia Search System for Factoid Questions Answering
PublicationIn this paper we propose an alternative keyword search mechanism for Wikipedia, designed as a prototype solution towards factoid questions answering. The method considers relations between articles for finding the best matching article. Unlike the standard Wikipedia search engine and also Google engine, which search the articles content independently, requiring the entire query to be satisfied by a single article, the proposed...
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Previous Opinions is All You Need - Legal Information Retrieval System
PublicationWe present a system for retrieving the most relevant legal opinions to a given legal case or question. To this end, we checked several state-of-the-art neural language models. As a training and testing data, we use tens of thousands of legal cases as question-opinion pairs. Text data has been subjected to advanced pre-processing adapted to the specifics of the legal domain. We empirically chose the BERT-based HerBERT model to perform...