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Rok 2020

Factors of successful client co-production in knowledge-intensive business services
Publikacja
- M. Zięba
- P. Kończyński
- KYBERNETES - Rok 2020
Purpose This paper aims to explore the topic of client co-production in knowledge-intensive business services (KIBS). The paper first sketches a theoretical background and reviews previous studies on factors affecting successful client co-production in such companies and then examines these factors via case study research among a small KIBS company and its five customers. Design/methodology/approach The paper is based on an in-depth...

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Rok 2017

Client co-production in knowledge-intensive business services (KIBS): Case study analysis
Publikacja
- M. Zięba
- P. Kończyński
- Rok 2017
Purpose: This paper aims to explore the topic of client co-production in knowledge-intensive business services (KIBS). The paper first sketches a theoretical background and reviews previous studies on factors affecting successful client co-production in such companies and then examines these factors via case study research among a small KIBS company and its five customers. Methodology: The paper is based on an in-depth analysis...

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