Wyniki wyszukiwania dla: IT TICKETS

• Discovery of Stylistic Patterns in Business Process Textual Descriptions: IT Ticket Case

  Publikacja

  • N. Rizun
  • A. Revina
  • V. Maister

  - Rok 2019

  Growing IT complexity and related problems, which are reflected in IT tickets,create a need for new qualitative approaches. The goal isto automate the extraction of main topics described in tickets in order to provide high quality support for the IT process workers and enablea smooth service delivery to the end user. Present paper proposes a method of knowledge extraction in a form of stylistic patterns in business...

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• Rola nowego tramwaju wodnego w Gdańsku

  Publikacja

  • E. Miszewska

  - Logistyka - Rok 2014

  Streszczenie Tramwaj wodny – środek miejskiej komunikacji zbiorowej czy jednostka przewozów turystyczny? Identyfikacja, zestawienie i analiza czynników transportu nowopowstałej usługi przewozowej z komunikacją miejską i przewozem turystycznym tj. :cennik biletów, sposobu dystrybucji biletów, czasu przejazdu dostępności, przebieg trasy i częstotliwości kursowania. Wskazanie funkcji przewozowej tramwaju wodnego w Gdańsku.

• Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing

  Publikacja

  • N. Rizun
  • A. Revina
  • V. Maister

  - Business Process Management Journal - Rok 2021

  Purpose This study aims to draw the attention of business process management (BPM) research and practice to the textual data generated in the processes and the potential of meaningful insights extraction. The authors apply standard natural language processing (NLP) approaches to gain valuable knowledge in the form of business process (BP) complexity concept suggested in the study. It is built on the objective, subjective and meta-knowledge...

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• Analyzing content of tasks in Business Process Management. Blending task execution and organization perspectives

  Publikacja

  • N. Rizun
  • A. Revina
  • V. Meister

  - COMPUTERS IN INDUSTRY - Rok 2021

  An efficient organization, management, and execution of tasks are central for the successful functioning of any organization. This topic was on the research agenda already in the early 1950s and keeps attracting the scientific community's attention today. Continuous advances and penetration of technologies in organizations are expected to increase task variety and complexity. This creates a constant demand for new methods to analyze,...

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