Wyniki wyszukiwania dla: SYSTEM HELPDESK

• Towards automation of IT systems repairs

  Publikacja

  • J. Górski
  • M. Kamiński

  - SOFTWARE QUALITY JOURNAL - Rok 2016

  Monitoring and repair are two sides of the on-the-fly maintenance of IT systems.Monitoring is well supported by automatic tools. In contrast, repairs involve much higherhuman intervention which negatively affects reliability and efficiency. The paper intro-duces a method of automating repairs of IT systems which can be integrated with any ofthe existing monitoring mechanisms. The method is described as a collection of modelsand...

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• Method of Decision-Making Logic Discovery in the Business Process Textual Data

  Publikacja

  • N. Rizun
  • A. Revina
  • V. Meister

  - Rok 2019

  Growing amount of complexity and enterprise data creates a need for novel business process (BP) analysis methods to assess the process optimization opportunities. This paper proposes a method of BP analysis while extracting the knowledge about Decision-Making Logic (DML) in a form of taxonomy. In this taxonomy, researchers consider the routine, semi-cognitive and cognitive DML levels as functions of BP conceptual aspects of Resources,...

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