Search results for: SERVICE REQUESTS MANAGEMENT

• Aspect-Oriented Management of Service Requests for Assurance of High Performance and Dependability

  Publication

  • P. Lubomski
  • P. Pszczoliński
  • H. Krawczyk

  - Advances in Intelligent Systems and Computing - Year 2018

  A new approach to service requests management in case of insufficient hardware resources is proposed. It is based on wide aspects of requests analysis and it assures reliable and fast access to priority services. Requests are analyzed for, among others, time of occurrence, category of user who made the request, type of service, current system load and hardware utilization. Deterministic but dynamic rules help to manage system load...

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• Service and service decomposition model - theoretical foundation of it service management

  Publication

  • J. Pastuszak
  • M. Stolarek
  • C. Orłowski

  - FOUNDATIONS OF CONTROL AND MANAGEMENT SCIENCES - Year 2009

  The publication contains different definitions of Service - one of the fundamental IT Service Management term. It describes types of Service attributes nad introduces so-called ''distinguish functions'' in order to propose different categories of Services. It proposes both general model of Service decomposition and practical model based on CMDB implementation limitations. In summarizes obtained results and gives some remarks about...

• Simulation of the IT Service and Project Management Environment

  Publication

  • A. Czarnecki
  • L. Szewc
  • C. Orłowski

  - Biuletyn Wojskowej Akademii Technicznej - Year 2013

  The authors of this paper present a simulation of the socio-technical system in which teams of students – regarded as low-maturity organizations – were given a task to utilize the (relatively) mature technologies that support IT project and service management. The experiment consisted of the following phases: teams formation, introduction to technologies used during the simulation, performing a set of reactive and proactive service...

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• SERVICE ORIENTED SCENARIOS FOR SUPPORT ENTERPRISE PROJECT MANAGEMENT

  Publication

  • H. Krawczyk
  • N. Parsamyan

  - Year 2017

  In the paper, a service oriented architecture is used to describe various scenarios of human-oriented enterprises. They can be modeled by BPMN to show basic information flow. We consider business scenarios to present another modeling solution called service orchestration or service mashup. That approach gives an opportunity for the right management through taking the best possible choice of services, or composition of services....

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• Project- and service oriented thinking in engineering management education

  Publication

  • S. Ostrowski

  - Year 2014

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• WIKI-WS as a C2 NIWA Web Service Management Platform

  Publication

  • M. Downar

  - TASK Quarterly - Year 2015

  The Wiki-WS platform was implemented within the C2 NIWA project for production purposes. Wiki-WS stands for developing, managing and maintaining web services. The production deployment needed implementation of several functional improvements and establishing a strong security 7 safety policy. The WikiWS platform has to be used as an educational environmement for developing web sevices and production environment for execution of...

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• Success Factors in Sustainable Management of IT Service Projects: Exploratory Factor Analysis

  Publication

  • S. Zaleski
  • R. Michalski

  - Sustainability - Year 2021

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• Journal of Service Management

  Journals

  ISSN: 1757-5818 , eISSN: 1757-5826

• E-Learning Service Management System For Migration Towards Future Internet Architectures

  Publication

  • K. Gierłowski

  - Zeszyty Naukowe Wydziału ETI Politechniki Gdańskiej. Technologie Informacyjne - Year 2013

  As access to knowledge and continuous learning are among the most valuable assets in modern, technological society, it is hardly surprising that e-learning solutions can be counted amongst the most important groups of services being deployed in modern network systems. Based on analysis of their current state-of-the-art, we decided to concentrate our research and development work on designing and implementing a management system...

• The Maturity Level of Quality Management and Medical Service Improvement by Wielkopolska District Hospitals

  Publication

  • M. Chojnacka

  - Annales Universitatis Mariae Curie-Skłodowska, Sectio H Oeconomia - Year 2023

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