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Search results for: SERVICE REQUESTS MANAGEMENT
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Aspect-Oriented Management of Service Requests for Assurance of High Performance and Dependability
PublicationA new approach to service requests management in case of insufficient hardware resources is proposed. It is based on wide aspects of requests analysis and it assures reliable and fast access to priority services. Requests are analyzed for, among others, time of occurrence, category of user who made the request, type of service, current system load and hardware utilization. Deterministic but dynamic rules help to manage system load...
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Service and service decomposition model - theoretical foundation of it service management
PublicationThe publication contains different definitions of Service - one of the fundamental IT Service Management term. It describes types of Service attributes nad introduces so-called ''distinguish functions'' in order to propose different categories of Services. It proposes both general model of Service decomposition and practical model based on CMDB implementation limitations. In summarizes obtained results and gives some remarks about...
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Simulation of the IT Service and Project Management Environment
PublicationThe authors of this paper present a simulation of the socio-technical system in which teams of students – regarded as low-maturity organizations – were given a task to utilize the (relatively) mature technologies that support IT project and service management. The experiment consisted of the following phases: teams formation, introduction to technologies used during the simulation, performing a set of reactive and proactive service...
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SERVICE ORIENTED SCENARIOS FOR SUPPORT ENTERPRISE PROJECT MANAGEMENT
PublicationIn the paper, a service oriented architecture is used to describe various scenarios of human-oriented enterprises. They can be modeled by BPMN to show basic information flow. We consider business scenarios to present another modeling solution called service orchestration or service mashup. That approach gives an opportunity for the right management through taking the best possible choice of services, or composition of services....
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Project- and service oriented thinking in engineering management education
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WIKI-WS as a C2 NIWA Web Service Management Platform
PublicationThe Wiki-WS platform was implemented within the C2 NIWA project for production purposes. Wiki-WS stands for developing, managing and maintaining web services. The production deployment needed implementation of several functional improvements and establishing a strong security 7 safety policy. The WikiWS platform has to be used as an educational environmement for developing web sevices and production environment for execution of...
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Success Factors in Sustainable Management of IT Service Projects: Exploratory Factor Analysis
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Journal of Service Management
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E-Learning Service Management System For Migration Towards Future Internet Architectures
PublicationAs access to knowledge and continuous learning are among the most valuable assets in modern, technological society, it is hardly surprising that e-learning solutions can be counted amongst the most important groups of services being deployed in modern network systems. Based on analysis of their current state-of-the-art, we decided to concentrate our research and development work on designing and implementing a management system...
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INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT
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Human Service Organizations Management Leadership & Governance
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M&SOM-Manufacturing & Service Operations Management
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International Journal of Service Science, Management, Engineering, and Technology
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Mobility Oriented Development (MOD): Public-Private Partnership in Urban Parking & Traffic Management with the Use of Autonomous Automobiles, Car-Sharing, Ridesharing Modes of Transport & Mobility as a Service (MaaS)
PublicationThe focus of the following research are relations between mobility technologies and metropolitan (urban and suburban) spatial structures. In this paper the author discusses various urban modes of transport (automobile, mass transit) in the context of emerging technical (autonomous vehicles, self-driving cars and driverless shuttles) and organizational (carpooling, ridesharing, car-sharing, on-demand mobility) solutions for " mobility...
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IEEE Transactions on Network and Service Management
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Scientific Journal of University of Szczecin "Service Management"
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International Conference on Network and Service Management (amalgamation of DSOM and related workshops from 2010)
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Service-based Resilience via Shared Protection in Mission-critical Embedded Networks
PublicationMission-critical networks, which for example can be found in autonomous cars and avionics, are complex systems with a multitude of interconnected embedded nodes and various service demands. Their resilience against failures and attacks is a crucial property and has to be already considered in their design phase. In this paper, we introduce a novel approach for optimal joint service allocation and routing, leveraging virtualized...
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Network Protection Against Node Attacks Based on Probabilistic Availability Measures
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Promotion and its tools in territorial marketing
PublicationCelem artykułu jest przedstawienie instrumentów promocji, które jednostki samorządu terytorialnego mogą wykorzystywać w kształtowaniu i przy realizacji strategii marketingowej. W artykule przeanalizowano zestaw pięciu podstawowych narzędzi promocji, do których zalicza się reklamę, public relations i publicity, promocję sprzedaży oraz sprzedaż osobistą. Wymienioną grupe rozszerzono o marketing bezpośredni, który przedstawiono z...
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Simulator for Performance Evaluation of ASON/GMPLS Network
PublicationThe hierarchical control plane network architecture of Automatically Switched Optical Network with utilization of Generalized Multi-Protocol Label Switching protocols is compliant to next generation networks requirements and can supply connections with required quality of service, even with incomplete domain information. Considering connection control, connection management and network management, the controllers of this architecture...
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Sylwester Kaczmarek dr hab. inż.
PeopleSylwester Kaczmarek received his M.Sc in electronics engineering, Ph.D. and D.Sc. in switching and teletraffic science from the Gdansk University of Technology, Gdansk, Poland, in 1972, 1981 and 1994, respectively. His research interests include: IP QoS and GMPLS and SDN networks, switching, QoS routing, teletraffic, multimedia services and quality of services. Currently, his research is focused on developing and applicability...
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Grzegorz Zieliński dr inż.
PeopleAuthor of over 100 scientific publications (both in Polish and English) in the field of service management, entity improvement, including medical entities. Scientific and research interests include areas related to the maturity and excellence of enterprises in various aspects of their activities. He participated in research projects of the National Science Center and projects implemented by international consortia under the European...
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Michał Tomasz Tomczak dr
PeoplePh.D. in Social Sciences, Assistant Professor at the Faculty of Management and Economics, Gdańsk University of Technology. He worked as a visiting scholar at the University of North Texas, College of Health and Public Service. He is the first Polish researcher in the field of management who conducted research on neurodiversity and work. Author and coauthor of over 50 publications in the field of Human Resources Management, in particular,...
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Jakość usług w optycznej sieci wielodomenowej z hierarchiczną strukturą płaszczyzn sterowania
PublicationW rozprawie przedstawiono przegląd architektur sieci z gwarancją jakości klas usług oraz stan prac w zakresie realizacji optycznych sieci ASON, GMPLS oraz ASON/GMPLS. Opisano wymagania i zaawansowanie prac w realizacji sieci ASON/GMPLS z hierarchiczną strukturą płaszczyzn sterowania oraz problemy związane z zagadnieniem jakości klas usług w tej sieci. Zaprezentowano założenia, koncepcję oraz realizację modelu symulacyjnego optycznej...
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Sławomir Ostrowski dr inż.
PeopleSławomir Ostrowski is a research and didactic employee employed as an Assistant Professor in the Department of Informatics in Management at the Faculty of Management and Economics of the Gdańsk University of Technology. In 2018, he obtained a PhD in economic sciences in the discipline of management science. A graduate of uniform Master's-engineering studies in Management (specialization: IT Technology Management) at the Faculty...
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Simulation model for evaluation of packet sequence changed order of stream in DiffServ network
PublicationCurrent packet networks use a large variety of mechanisms which should support QoS (Quality of Service). One of those mechanisms is routing (calculating connection paths for incoming service requests). The most effective mechanism in QoS context is dynamic routing, which is based on the current network state described by the offered traffic matrix and link states. After switching between calculated available paths, connection...
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Big Data and the Internet of Things in Edge Computing for Smart City
PublicationRequests expressing collective human expectations and outcomes from city service tasks can be partially satisfied by processing Big Data provided to a city cloud via the Internet of Things. To improve the efficiency of the city clouds an edge computing has been introduced regarding Big Data mining. This intelligent and efficient distributed system can be developed for citizens that are supposed to be informed and educated by the...
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Zbigniew Łubniewski dr hab. inż.
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Guaranteeing Threshold Attendance of W/WSAN nodes in a reverted security paradigm
PublicationWe consider a Wireline/Wireless Sensor and Actor Network composed of sensor/actor nodes and a data sink/command center (DSCC). Each node controls a generic device that can be in- or out-of-service, corresponding to the ENABLED or DISABLED node state. The node senses the device's intention to change state, and notifies and/or requests the DSCC for authorization to act upon the device. Motivated by requirements for critical infrastructures...
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Rafał Leszczyna dr hab. inż.
PeopleDr hab. Rafal Leszczyna is an associate professor at Gdansk University of Technology, Faculty of Management and Economics. He holds the M.Sc. degrees of Computer Science and Business Management. In December, 2006 he earned a Ph.D. in Computer Science, specialisation - Computer Security at the Faculty of Electronics, Telecommunications and Informatics of Gdansk University of Technology. Between 2004 and 2008 he worked in the European...
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Traffic Model of IMS/NGN Architecture with Transport Stratum Based on MPLS Technology
PublicationGrowing expectations for a fast access to information create strong demands for a universal telecommunication network architecture, which provides various services with strictly determined quality. Currently it is assumed that these requirements will be satisfied by Next Generation Network (NGN), which consists of two stratums and includes IP Multimedia Subsystem (IMS) elements. To guarantee Quality of Service (QoS) all NGN stratums...
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Tomasz Korol dr hab. inż.
PeopleEducation Gdańsk University of Technology, Faculty of Management and Economics (2001) University of Applied Sciences Stralsund (1999) Degree / scientific title Habilitation – Gdańsk University of Technology, Faculty of Management and Economics (2015) Ph.D. – Gdańsk University of Technology, Faculty of Management and Economics (2004) Employment Gdańsk University of Technology - associate professor (since 2017); assistant professor...
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Mateusz Muchlado dr
PeopleMateusz Muchlado - assistant professor at the Department of Management and Quality Engineering. He obtained a doctoral degree in management and quality sciences in 2020 at the Faculty of Management and Economics of the Gdańsk University of Technology, defending his thesis entitled "Outsourcing in selected medical entities of the Pomeranian Voivodeship". Associated with the Gdańsk University of Technology since 2010, a graduate...
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Magdalena Gajewska prof. dr hab. inż.
PeopleMagdalena Gajewska (born June 1th 1968 in Gdańsk) in 1993 graduated Hydro-Engineering Faculty at Gdańsk University of Technology. At present she is an assistant professor in the Department of Water and Wastewater Technology at the Faculty of Civil and Environmental Engineering GUT. PhD (2001) and habilitation (2013) in the discipline of environmental engineering. In the 2016-2020 term, serves as Vice -dean for science. She...
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Paweł Lubomski dr inż.
PeoplePaweł Lubomski is the director of the IT Services Centre at the Gdańsk University of Technology. He is responsible for developing and maintaining the central information systems of the university. He is also in charge of the R&D team and works on new approaches to IT systems’ protection. He also acts as the project manager of two big innovative IT projects co-financed by the European Funds. He received a PhD degree in computer...
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Piotr Grudowski dr hab. inż.
PeopleProfessor Dr hab. Eng. Piotr Grudowski heads the Department of Quality and Commodity Management at the Faculty of Management and Economics of Gdansk University of Technology. In the years 1987-2009 he worked at the Faculty of Mechanical Engineering of the Gdansk University of Technology, where he obtained a doctoral degree in technical sciences in the discipline of construction and operation of machines and he headed the Department...
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Międzynarodowa Konferencja Naukowa w Sopocie
EventsTrzecia z cyklu Międzynarodowa Konferencja Naukowa organizowana przez Katedry Zarządzania z PG oraz UG, która odbędzie się w dn. 19–20.09.2019 r. w Sopocie.
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Reinforced Secure Gossiping Against DoS Attacks in Post-Disaster Scenarios
PublicationDuring and after a disaster, the perceived quality of communication networks often becomes remarkably degraded with an increased ratio of packet losses due to physical damages of the networking equipment, disturbance to the radio frequency signals, continuous reconfiguration of the routing tables, or sudden spikes of the network traffic, e.g., caused by the increased user activity in a post-disaster period. Several techniques have...
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Jakub Jan Chabik dr inż.
PeopleAbout Jakub Chabik graduated in Computing from Wrocław University of Technology as well as from MBA studies at Poznan University of Economics / Georgia State University Atlanta. He has a doctoral degree in management. Professional career For almost 30 years he's been working in international companies, taking positions in technology and management in IT. In the past he led the structural and cultural change in the bank during its...
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Techniczne aspekty implementacji nowoczesnej platformy e-learningowej
PublicationZaprezentowano aspekty techniczne implementacji nowoczesnej platformy nauczania zdalnego. Omówiono obszary funkcjonalne takie jak: system zarządzania nauczaniem, serwis informacyjny, dodatkowe oprogramowanie dydaktyczne oraz kolekcja zasobów multimedialnych. Przybliżono zagadnienia związane z bezpieczeństwem takiej platformy. Na końcu przedstawiono parametry techniczne wdrożonej na Politechnice Gdańskiej platformy eNauczanie.
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Magdalena Apollo dr inż.
People2017 - PhD in Civil Engineering, thesis: Risk management in construction investments related to urban regeneration projects, Gdansk University of Technology IX 2012–VI 2013 - Postgraduate Studies at Gdynia Maritime University: Research Project Management (IPMA D Certificate) 2010 – MSc in Management and Marketing, Gdansk University of Technology 2007 – MSc in Civil Engineering, Gdansk University of Technology 2007-2010 - structural...
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Wioleta Kucharska dr hab. inż.
PeopleWioleta Kucharska holds a position as an Associate Professor at the Faculty of Management and Economics of the Gdansk TECH, Gdansk University of Technology, Fahrenheit Universities Union, Poland. She authored 74 peer-reviewed studies published with Wiley, Springer, Taylor & Francis, Emerald, Elsevier, IGI Global, Routledge, and by members of international conferences committees. She reviews international journals (83 revisions...
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Małgorzata Zięba dr hab. inż.
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Krzysztof Leja dr hab. inż.
PeopleKrzysztof Leja graduated from the Faculty of Applied Physics at Gdansk University of Technology, PhD in economics, DSc in management. Associate professor and v-ce dean for research at the Faculty of Management and Economics, Gdansk University of Technology. His fields of interest include research of HEIs and policy studies. He is an expert of Polish Rectors Foundation and Ministry of Science and Higher Education. He led and participated...
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Bartosz Woliński dr inż.
PeopleCourses Informatization strategies (winter sem. 20/21, winter sem. 22/23) IT teams technologies (winter sem. 20/21) Decision analysis (winter sem. 20/21, winter sem. 21/22, summer sem. 22/23) Controlling in IT (summer sem. 20/21, 21/22, 22/23) Projects in enterprises (summer sem. 20/21, 22/23) Integrated enterprise information systems (winter sem. 20/21) Managing enterprise IT infrastructure and security (summer sem. 2021/22) Decision...
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Emergency Medical Service
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MAK - zapraszamy do udziału w projekcie
EventsPomorska Specjalna Strefa Ekonomiczna wraz z Biurami Karier 4 pomorskich uczelni zaprasza do udziału w projekcie MAK – Międzyuczelniana Akademia Kompetencji.
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Marek Wirkus dr hab. inż.
PeopleM. Sc. (1977 in the field of mechanical engineering technology and production management); Ph.D. degree in the field of Economic Sciences (1990; production management using IT techniques), habilitated doctor in the field of Economic Sciences, in the discipline of Management Sciences (2007 in the area of managing the portfolio of innovative projects); Co-creator of the Faculty of Management and Economics (1993); Vice Dean for Continuing...
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Identification of Public Service Logic (PSL) and Public Service Motivation (PSM) elements in Open Government Data (OGD) initiatives
PublicationWhile previous research on Open Government Data (OGD) has primarily focused on reuse and adoption, this study aims to explore the implications of the Public Service Logic (PSL) and Public Service Motivation (PSM) dimensions in the context of OGD initiatives. This study is contextualized in Tanzania wherein the OGD initiatives are at an evolving stage. For the present study, the perspectives of the 15 public officials involved in...