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Search results for: TRUST IN MATERNITY SERVICES
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Building Confidence and Trust in Ireland's National Maternity Services Workforce –What matters most and how?
PublicationNational surveys on care experiences are increasingly adopted as regulatory mechanisms for improving care quality and increasing public trust in healthcare services. Based on data collected as part of Ireland's 2020 National Maternity Experience Survey, this study investigates care-related factors that contribute most to confidence and trust in the professional workforce (or carers) within Irish maternity services. The survey covered...
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Generating actionable evidence from free-text feedback to improve maternity and acute hospital experiences: A computational text analytics & predictive modelling approach
PublicationBackground Patient experience surveys are a key source of evidence for supporting decision-making and quality improvement in healthcare services. These surveys contain two main types of questions: closed and open-ended, asking about patients’ care experiences. Apart from the knowledge obtained from analysing closed-ended questions, invaluable insights can be gleaned from free-text data. Advanced analytics techniques are increasingly...
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Impact of Usability Website Attributes on Users’ Trust, Satisfaction and Loyalty
PublicationThis paper presents the results of an experimental study aimed at identifying possible relationships among website usability characteristics, consumer satisfaction, trust and loyalty. These factors regard not only customer satisfaction in a transactional sense, but in the long term they may affect e-customer behavior, opinions, recommendations and attitudes toward using on-line services in general. The study was performed with...
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Validation of Services Supporting Healthcare Standards Conformance
PublicationThe paper presents the results of experimental validation of a set of innovative software services supporting processes of achieving, assessing and maintaining conformance with standards and regulations. The study involved several hospitals implementing the Accreditation Standard promoted by the Polish Ministry of Health. First we introduce NOR-STA services that implement the TRUST-IT methodology of argument management. Then we...
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Supporting Assurance by Evidence-based Argument Services
PublicationStructured arguments based on evidence are used in many domains, including systems engineering, quality assurance and standards conformance. Development, maintenance and assessment of such arguments is addressed by TRUST-IT methodology outlined in this paper. The effective usage of TRUST-IT requires an adequate tool support. We present a platform of software services, called NOR-STA, available in the Internet, supporting key activities...
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Prioritising national healthcare service issues from free text feedback – A computational text analysis & predictive modelling approach
PublicationPatient experience surveys have become a key source of evidence for supporting decision-making and continuous quality improvement within healthcare services. To harness free-text feedback collected as part of these surveys for additional insights, text analytics methods are increasingly employed when the data collected is not amenable to traditional qualitative analysis due to volume. However, while text analytics techniques offer...
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Paweł Lubomski dr inż.
PeoplePaweł Lubomski is the director of the IT Services Centre at the Gdańsk University of Technology. He is responsible for developing and maintaining the central information systems of the university. He is also in charge of the R&D team and works on new approaches to IT systems’ protection. He also acts as the project manager of two big innovative IT projects co-financed by the European Funds. He received a PhD degree in computer...
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Trust-IT - a framework for trust cases
PublicationArtykul prezentuje wyniki uzyskane w ramach prac zmierzających do wytworzenia zintegrowanego srodowiska wspomagającego analizę zaufania do systemów i infrastruktur informatycznych. Elementy tego środowiska obejmują język i metodykę trorzenia i pielęgnacji dowodów zaufania (ang. trust case), mtode integrowania z nimi materiału dowodowego, narzędzia wspomagajace zarządzanie dowodami zaufania oraz scenariusze ich wykorzystania w różnych...
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Comparative conformance cases for monitoring multiple implementations of critical requirements
PublicationThe paper presents the concept and the mechanism of comparative conformance cases which support conformance monitoring in situations where a standard or other set of requirements are being implemented at multiple sites. The mechanism is enabled by NOR-STA services which implement the TRUST-IT methodology and are deployed in the cloud in accordance with the SaaS model. In the paper we introduce the concept of comparative conformance...
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Security of Web Services
PublicationArtykuł przedstawia zagadnienia związane tematycznie z Web Services. W szczególności dotyczy problemów związanych z zapewniwniem poufności i integralności danych. Zdefiniowano model bezpieczeństwa Web Services integrujący trzy główne technologie: SOAP, UDDI, WSDL.