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Universal and contextualized public services: Digital public service innovation framework
PublikacjaIn view of the rising social and economic inequalities, public service delivery should be both universal, i.e. independent of the recipients' social or economic status, and contextualized, i.e. able to compensate for different local needs and conditions. Reconciling both properties requires various forms of innovations, chief among them innovations in digital public services. Building upon the four-stage model underpinning the...
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Government in the metaverse: Requirements and suitability for providing digital public services
PublikacjaDigital government comprises all means to enable governments to interact with their constituents digitally. The metaverse provides a virtual reality environment where various activities can be carried out without physically visiting the places of interest, including the public authorities. Yet, how governments can use the metaverse is unknown. This paper aims to extend the understanding of the metaverse architecture requirements...
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Public Services Quarterly
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Vital & health statistics. Series 3, Analytical and epidemiological studies / [U.S. Dept. of Health and Human Services, Public Health Service, National Center for Health Statistics]
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Application of Text Analytics in Public Service Co-Creation: Literature Review and Research Framework
PublikacjaThe public sector faces several challenges, such as a number of external and internal demands for change, citizens' dissatisfaction and frustration with public sector organizations, that need to be addressed. An alternative to the traditional top-down development of public services is co-creation of public services. Co-creation promotes collaboration between stakeholders with the aim to create better public services and achieve...
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Text analytics for co-creation in public sector organizations: a literature review-based research framework
PublikacjaThe public sector faces considerable challenges that stem from increasing external and internal demands, the need for diverse and complex services, and citizens’ lack of satisfaction and trust in public sector organisations (PSOs). An alternative to traditional public service delivery is the co-creation of public services. Data analytics has been fueled by the availability of immense amounts of data, including textual data, and...
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The GovTech Challenge – GovTech and Public Value Creation
PublikacjaGovernments struggle to harness emerging technologies to improve public services, address social needs, and produce public value. In response, we see a rise in GovTech startups and other non-government actors trying to bring innovative solutions to governments. While some public agencies welcome such help, many are reluctant to rely on external organizations to provide digital identities, data wallets and AI-based services to citizens,...
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Digital Public Service Innovation: Framework Proposal
PublikacjaThis paper proposes the Digital Public Service Innovation Framework that extends the "standard" provision of digital public services according to the emerging, enhanced, transactional and connected stages underpinning the United Nations Global e-Government Survey, with seven example "innovations" in digital public service delivery -- transparent, participatory, anticipatory, personalized, co-created, context-aware and context-smart....
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Development of trolleybus public transport in Gdynia as part of sustainable mobility strategy
PublikacjaIn many EU cities trolleybuses are experiencing a period of revitalization. New lines, new and modern trolley-buses, the use of auxiliary propulsion battery, eco-logical values and others, create great opportunities for that kind of public transport as an effective tool to shape transport policy in accordance with the principles of sustainable mobility. Gdynia is one of three cities in Poland with trolleybuses public transport...
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Students and graduates of higher education institutions in 1990-2011 (with foreigners) in Poland
Dane BadawczeIn the last thirty years, there has been a spontaneous development of science and economy, with particular emphasis on the non-public education sector. It seems that the situation in the higher education market has now stabilized,with a slight downward trend in absolute terms.