Wyniki wyszukiwania dla: customer engagement - MOST Wiedzy

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Wyniki wyszukiwania dla: customer engagement

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Wyniki wyszukiwania dla: customer engagement

  • Customer Engagement Consequences for Firms

    Publikacja

    Purpose: Customer engagement (CE) is a customers’ voluntary resource contribution to firms’ functions, and it goes beyond transactions during customers’ behavioral manifestations toward the brand or firm’s offerings or activities. The effective CE management requires to understand the potential CE effects, and leverage the potential benefit and threat of CE, however negative consequences or risks of CE have remained unexplored...

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  • Enhancing Customer Engagement in Social Media with AI – a Higher Education case study

    Publikacja

    Purpose. The study aims to demonstrate the importance of artificial intelligence (AI) and examples of tools based on it in the process of enhancing (building, measuring, and managing) customer engagement (CE) in social media in the higher education industry. CE is one of the current essential non-financial indicators of company performance in Digital Marketing strategy. The article presents a decision support system (DSS) based...

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  • Literature Review on Conceptualisation of Online Consumer Engagement

    Publikacja

    - Handel Wewnętrzny - Rok 2017

    The purpose of the current study is to develop a literature review on “online consumer engagement” (OCE). Articles from 2006 to 2016 published in the marketing journals and other related journals have been reviewed to summarise the OCE concept. Although there is not an agreed definition and conceptualisation of OCE, this study classified the concept as either behavioural or psychological within the dimensions of cognitive, emotional,...

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  • Driving the Image of an Electricity Supplier through Marketing Activities

    Publikacja

    - Forum Scientiae Oeconomia - Rok 2023

    The aim of this study is to determine how marketing actions undertaken within the marketing mix by electricity providers influence their image. Referring to the Stimulus-Organism-Response (SOR) theory, research hypotheses were formulated, and a regression model was constructed, assuming positive impacts of selected marketing actions of electricity providers on their image. A quantitative approach was employed to test the research...

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  • Measuring the effectiveness of digital communication - social media performance: an example of the role played by AI-assisted tools at a university

    Publikacja

    The aim of the article is to show the role played by AI-powered tools in measuring the effectiveness of digital communication in social media using a university case study. Therefore, a research problem was formulated to identify the metrics (KPIs) used to measure the effectiveness – non-financial outcomes – of digital social media communication at the university using AI tools. The literature review on the role of AI in digital...

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  • Digital Transformation and Its Influence on Sustainable Manufacturing and Business Practices

    Publikacja

    - Sustainability - Rok 2023

    The paper focuses on the relationship between businesses and digital transformation, and how digital transformation has changed manufacturing in several ways. Aspects like Cloud Computing, vertical and horizontal integration, data communication, and the internet have contributed to sustainable manufacturing by decentralizing supply chains. In addition, digital transformation inventions such as predictive analysis and big data analytics...

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  • Commitment Ladder in the Relationship between Service Providers and Customers as Added Value in Sustainable Services Development

    Publikacja

    The socioeconomic sphere and the relationships in which commitment occurs are important elements in the development of sustainable services. The study reported in this article identifies the elements that influence the development of the relationship between service providers and their customers and proposes a model that describes the state of the relationship between service providers and customers in terms of symmetrical commitment...

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