Stakeholders Satisfaction Index as an Important Factor of Improving Quality Management Systems of Universities in Poland Stakeholders Satisfaction - Publikacja - MOST Wiedzy

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Stakeholders Satisfaction Index as an Important Factor of Improving Quality Management Systems of Universities in Poland Stakeholders Satisfaction

Abstrakt

The following article analyses selected methods of assessing the quality of educational services of universities and discusses the role of stakeholders in, required by law, quality assurance and quality management systems according to Common Assessment Framework for education. Furthermore, it presents the Stakeholders Satisfaction Index (SSI) which is an original proposal of an aggregate measure of satisfaction perceived by stakeholders. The article also contains an analysis of the possibilities of implementing the SSI index in various activities improving quality management systems of higher education institutions.

Informacje szczegółowe

Kategoria:
Publikacja w czasopiśmie
Typ:
artykuły w czasopismach recenzowanych i innych wydawnictwach ciągłych
Opublikowano w:
Zarządzanie i Finanse nr 13, strony 25 - 36,
ISSN: 2084-5189
Język:
angielski
Rok wydania:
2015
Opis bibliograficzny:
Grudowski P., Szefler J.: Stakeholders Satisfaction Index as an Important Factor of Improving Quality Management Systems of Universities in Poland Stakeholders Satisfaction// Zarządzanie i Finanse = Journal of Management and Finance. -Vol. 13., nr. 2 (2015), s.25-36
Weryfikacja:
Politechnika Gdańska

wyświetlono 12 razy

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