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Towards the value-based design of on-line services
PublikacjaThe paper identifies economic factors shaping customer bahaviour in on-line services in two interrelated dimensions; (1) economic needs and requirements, relevant to expected benefits and values perceived by customers; (2) technical components, allowing technical realization of on-line services. Technical components were cathegorized into four groups, creating so-called VIPR model: Visual, Interactive, Process and Relationship-relevant...
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Application of design-thinking models to improve the quality of tourism services
PublikacjaThe paper presents basic aspects of improvement activities for the quality of tourism industry service through its specific determinants of quality. The authors suggested an the application of design-thinking concept in the development of the service itself and an attempt to undertake improvement activities.
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From user satisfaction to customer loyalty: addressing economic values in user-centered design of on-line services
Publikacjaartykuł omawia czynniki ekonomiczne wpływające na satysfakcję użytkownika w usługach on-line, a zwłaszcza te, które wpłacają w dłuższej perspektywie na kształtowanie lojalności klienta w stosunku do dostawcy określonych usług on-line. Przeprowadzono oceny eksperckie oraz badania z udziałem użytkowników, które pozwoliły na wskazanie preferencji użytkowników odnośnie czynników ekonomicznych. wykazano, że czynnikiem krytycznych dla...
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Enhancing Availability for Critical Services
PublikacjaTraditional approaches to provide classes of resilient service take the physical network availability as an input and then deploy redundancy and restoration techniques at various layers, often without full knowledge of mappings between layers. This makes it hard (and often inefficient) to ensure the high availability required by critical services which are typically a small fraction of the total traffic. Here, the innovative technique...
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Smart Services supporting Drivers in Effective Cars Parking
PublikacjaThe paper shows how to design and implement intelligent, service oriented systems for management of free places in distributed car parks. The idea of SOA technology is widely used. It is assumed that a state of every car park is automatically determined by a special electronic infrastructure including IoT solutions. The information received from such an infrastructure is sent to the main management system, which processes it and,...
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Acoustics - new services for urban planning, research and education
PublikacjaThe main purpose of the presented design is twofold, namely: providing detailed information about the noise threats that occur every day in city areas and preventing the noise induced hearing loss especially among young people. An experimental system designed for the continuous monitoring of the acoustic climate of urban areas was developed and implemented within the PLGrid Plus project. The assessment of environmental threats...
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Influence of an Interview Location on Opinions about the Ecosystem Services Provided by Trees
PublikacjaCollecting opinions regarding environmental management is essential, particularly in urban areas where space is limited, and interests often collide. However, the impact of the conditions in which the research is conducted on opinions and preferences elicited via surveys and interviews about the environment is usually taken for granted. The recent development of computer-aided survey methods allows a simulation of an environment,...
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Multi Queue Approach for Network Services Implemented for Multi Core CPUs
PublikacjaMultiple core processors have already became the dominant design for general purpose CPUs. Incarnations of this technology are present in solutions dedicated to such areas like computer graphics, signal processing and also computer networking. Since the key functionality of network core components is fast package servicing, multicore technology, due to multi tasking ability, seems useful to support packet processing. Dedicated...
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Factors of successful client co-production in knowledge-intensive business services
PublikacjaPurpose This paper aims to explore the topic of client co-production in knowledge-intensive business services (KIBS). The paper first sketches a theoretical background and reviews previous studies on factors affecting successful client co-production in such companies and then examines these factors via case study research among a small KIBS company and its five customers. Design/methodology/approach The paper is based on an in-depth...
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Security of Web Services
PublikacjaArtykuł przedstawia zagadnienia związane tematycznie z Web Services. W szczególności dotyczy problemów związanych z zapewniwniem poufności i integralności danych. Zdefiniowano model bezpieczeństwa Web Services integrujący trzy główne technologie: SOAP, UDDI, WSDL.