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Search results for: knowledge management processes
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Knowledge Management Critical Success Factors and the Innovativeness of KIBS Companies
PublicationThe purpose of this paper is to examine the influence of two critical success factors for knowledge management (i.e. leadership and support by the management, motivational practices) on the innovativeness of knowledge-intensive business service (KIBS) companies in the SMEs sector. A sample of 400 companies (KIBS SMEs) located in the Pomeranian District in Poland was selected. The questionnaire was designed to measure knowledge...
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Knowledge and Performance Management
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A Comprehensive Bibliometric Analysis of Business Process Management and Knowledge Management Integration: Bridging the Scholarly Gap
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Knowledge Management Challenges in Collaborative Design of a Virtual Call Centre
PublicationThis paper presents the analysis of knowledge management issues for an user interface consulting project relevant during the development of a Virtual Call Centre. Experiences gathered by the team of designers and team of usability consultants have been described and evaluated from the knowledge management viewpoint. A concept of a knowledge-based system, potentially supporting usability consulting in subsequent IT projects has...
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Critical Success Factors for Knowledge Management in SMEs in the KIBS Sector
PublicationThe purpose of this paper is to examine knowledge management practices and critical success factors (CSFs) for their introduction in small and medium-sized enterprises (SMEs) in the knowledge-intensive business services (KIBS) sector. Methodology: The paper is based on the results of an exploratory qualitative survey involving owners and managers of small and medium-sized companies operating in the KIBS sector. In the survey, eight...
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Knowledge-based functional safety management using ProSIL software
PublicationIn the article the ProSIL software for computer aided functional safety management is presented. The software consists of three modules for the determination of the required SIL level (ProSILen) and verification of the SIL level (ProSILver). In the ProSIL the calibrated knowledge-based risk graph method for determining the required safety integrity level (SIL) of the safety functions identified in hazard analysis is implemented....
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Inference Mechanisms for Knowledge Management System in E-health Environment
PublicationW artykule zaprezentowano badania i ich wyniki osiągnięte w trakcie prac na systemem zarządzania wiedzą dla systemu typu e-health PIPS (ang. Personalised Information Platform for Life and Health Services)Opisano warstwę semantyczną systemu zarządzania wiedzą, a w szczególności skoncentrowano się na silniku wnioskującym.Poddano dyskusji następujące zagadnienia: analizę dostępnych narzędzi wnioskujący i ich zgodności ze standardem...
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Knowledge Management in Non-Government organizations, Preliminary Report 2005
PublicationPrzedstawiono wyniki ankiety na temat stanu zarządzania wiedzą w organizacjach pozarządowych.
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Knowledge Management Critical Success Factors and the Innovativeness of KIBS Companies
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Knowledge-Based Virtual Modeling and Simulation of Manufacturing Processes for Industry 4.0
PublicationABSTRACT Industry 4.0 aims at providing a digital representation of a production landscape, but the challenges in building, maintaining, optimizing, and evolving digital models in inter-organizational production chains have not been identified yet in a systematic manner. In this paper, various Industry 4.0 research and technical challenges are addressed, and their present scenario is discussed. Moreover, in this article, the novel...
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Building Project and Project Team Characteristics For Creating Hybrid Management Processes
PublicationThis paper introduces a method of building the characteristic of Software Development Project. Project characteristic is determined on the basis of several factors such as the complexity of Software Development Project and Project Team, results of historical projects and information on processes and methodologies, which are implemented in analyzed organizations. Information on project complexity can be applied to many different...
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Knowledge-Based Management as the Key Success Factor for Research and Development Organizations
PublicationA key to achieving success in project organizations lies in exemplary management of processes within those organizations, while the ongoing projects are mainly characterized by their uniqueness. The situation is no different in commercial research and development organizations (R&D) where accuracy and repeatability of elementary processes guarantees efficient and productive realization of all enterprises. R&D organizations are...
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Knowledge engineer – more than only technical position. The concept of knowledge engineering education at the Faculty of Management and Economics
PublicationOrganizational learning means an effective knowledge management. Management is nothing more than the constant decision-making. Therefore organizational learning must be seen through the prism of decisions taken at all levels. Unfortunately decisions are never taken within comfortable conditions. Decision maker suffers from a lack of any support. There is often a problem with human resources having right skills, sometimes they do...
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Statistical process control in software project management : a way to transfer single incident-related knowledge into organizational knowledge
PublicationZaproponowano statystyczne podejście do procesu kontroli zarządzania projektami informatycznymi. Przedstawiono sposób zamiany wiedzy incydentalnej na wiedzę organizacyjną.
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A Note on Knowledge Management Education: Towards Implementing Active Learning Methods
PublicationKnowledge Management as an area of education is still a big challenge for teachers and practitioners. Nevertheless, there are several useful teaching methods in active education, especially oriented towards courses where innovation and delivering dynamic knowledge are critical. The goal of the paper is to present and discuss criteria relevant in the selection of active educational methods supporting knowledge management courses....
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Knowledge management driven leadership, culture and innovation success – an integrative model
PublicationPurpose – This article examines the relation between knowledge management (KM) driven leadership, culture and innovation success of knowledge-intensive small and medium sized companies. By building on the previously reported research on leadership, culture, innovation, and knowledge management, we synergistically integrated KM-driven leadership and innovation success while exploring the meditational role of culture in that. Design/methodology/approach...
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Great Resignation and Quiet Quitting as Post-pandemic Dangers to Knowledge Management
PublicationPurpose: COVID-19 pandemic aftermaths include the emergence of new tendencies, such as the Quiet Quitting, and continuation of trends such as the Great Resignation, both of which have multiple knowledge-related impacts on individual, organizational and even national level. The aim of this paper is to show the mechanisms behind the Quiet Quitting and the Great Resignation from individual and organizational perspectives. Understanding...
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Knowledge management approaches of small and medium-sized firms: a cluster analysis
PublicationPurpose This paper aims to categorise the approaches to knowledge management (KM) by companies. In the literature, there is no consensus on a universal or “best” approach to KM. Especially, this paper singles out and discusses the variegated features that characterise the implementation of KM by small- and medium-sized enterprises (SMEs) having different characteristics. Design/methodology/approach A cluster analysis was used...
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The adaptation of business process management maturity models to the context of the knowledge economy
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Information technology and knowledge management: a predestined integration. Part 2: editorial
PublicationW pracy omówiono możliwość przyszłościowej integracji obszarów technologii informacyjnej oraz zarządzania wiedzą.
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Information technology and knowledge management: a predestined integration. Part 1 : editorial
PublicationW pracy omówiono możliwość przyszłościowej integracj obszarów technologii informacyjnej oraz zarządzania wiedzą
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Methods of building knowledge-based systems applied in software project management
PublicationPraca zawiera rozdział poświecony problematyce budowy systemów z bazami wiedzy dla wspomagania procesów zarządzania. W rozdziale tym przedstawiono metody budowy systemów dla potrzeb zarządzania koncentrując uwagę na systemach opartych na wiedzy. Następnie omówiono możliwości zastosowania teorii zbiorów rozmytych do modelowania wiedzy. Na zakończenie przedstawiono przykład wykorzystania zbiorów rozmytych i systemów opartych na wiedzy...
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Hard and Soft Modelling Based Knowledge Capture for Information Flow Management
PublicationW rozdziale przedstawiono najpierw złożony aparat matematyczny który może być wykorzystany w modelowaniu zarządzania informacją i oceny jej wartości w procesach decyzyjnych. Aparat ten oparto na teorii procesów stochastycznych oraz na teorii uzyteczności. Następnie, opierając się na wypracowanym modelu matematycznym, zaproponowano przejście do modelowania miękkiego. Całość zilustrowano na przykładach z obszaru zarządzania informacją.
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Concept of building knowledge based systems applied in software project management.
PublicationW artykule przedstawiono koncepcję budowy systemów opartych na wiedzy. Koncepcja ta bazuje na wykorzystaniu teorii zbiorów rozmytych oraz metodach ustawicznego modelowania. W artykule wskazano na metody strojenia i adaptacji tych modeli
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Smart information and knowledge management: advances, challenges, and critical issues. - [preface]
PublicationOcena aktualnych wyzwan i problemów badawczych w obszarze zarzadzania wiedzą i informacją oraz inteligentnego wspomagania tego obszaru.
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Emergent approach to Knowledge Management by Small Companies: multiple case-study research
PublicationPurpose: The aim of this paper is to examine knowledge management approach followed by small companies on the example of firms from the knowledge-intensive business services (KIBS) sector. Design/methodology/approach: The study is based on the results of a qualitative survey involving 12 owners and managers of small companies operating in the KIBS sector. The survey uses the case study method. Findings: The findings confirm that...
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Application of Semantic Knowledge Management System in Selected Areas of Polish Public Administration
PublicationThis paper describes an application of semantic technologies and knowledge management systems in chosen areas of Polish public administration. Short analyses of crisis management and EU policy coordination processes are presented. An architecture of a knowledge management system with interfaces using controlled natural language is proposed. A lot of examples are shown that prove a usefulness of semantic knowledge management and...
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Journal of Knowledge Management
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IRREGULARITIES IN UNIVERSITY PROCESSES CONCERNING THE LEAN MANAGEMENT TYPOLOGY. THE PILOT STUDY RESULTS
PublicationPurpose: Identify the attitudes regarding key irregularities in university activities of universities referring to muda, mura, and muri from the perspective of two groups of stakeholders - academic teachers and administration/service personnel. Study design/methodology/approach: A pilot quantitative study using a questionnaire containing 48 statements regarding six categories of irregularities assessed according to the 5-point...
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The quality management in precast concrete production and delivery processes supported by association analysis
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Irregularities in university processes concerning the Lean Management typology: The pilot study results
PublicationPurpose: Identify the attitudes regarding key irregularities in university activities of universities referring to muda, mura, and muri from the perspective of two groups of stakeholders - academic teachers and administration/service personnel. Study design/methodology/approach: A pilot quantitative study with the use of a questionnaire containing 48 statements regarding six categories of irregularities assessed according to the...
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Trust, Collaborative Culture and Tacit Knowledge Sharing in Project Management–a Relationship Model
PublicationThe aim of this research is to study the relationship between Trust, Collaborative Culture, and Tacit Knowledge Sharing in Project Management as a source of Team Creativity in the context of delivering value through knowledge. For this purpose authors conducted a study of 514 Polish professionals with different functions and experience in managing projects in construction industry. The data collected during the study has been analysed...
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Multi-Criteria Knowledge-Based Recommender System for Decision Support in Complex Business Processes
PublicationIn this paper, we present a concept of a multi-criteria knowledge-based Recommender System (RS) designed to provide decision support in complex business process (BP) scenarios. The developed approach is based on the knowledge aspects of Stylistic Patterns, Business Sentiment and Decision-Making Logic extracted from the BP unstructured texts. This knowledge serves as an input for a multi-criteria RS algorithm. The output is prediction...
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Knowledge management approaches among KIBS companies and their determinants – case study analysis
PublicationThis paper aims to present knowledge management (KM) approaches manifested by knowledge intensive business service (KIBS) companies together with their potential determinants (company size, type of services offered, and organizational structure). In particular, two types of approaches have been selected and examined, i.e. emergent KM approach and deliberate KM approach. Indeed, although KM approaches have been abundantly investigated...
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Decisional DNA with embedded Relief-F linear regression for knowledge and experience management
PublicationOmowiono zastowania Decyzyjnego DNA, regresji liniowej oraz funkcji RELIEF-F w procesach formalnego modelowania i wspomagania zarzadzania wiedza oraz zarzadzania doswiadczeniem.
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Quality Assurance of Educational Processes as the Foundation of the Quality Management System in Gdansk University of Technology
PublicationThe paper presents a model of quality management system (QMS) developed by the author in Gdansk University of Technology (GUT). The core of the model is internal quality assurance system of educational processes based on the ENQA guidelines. Next described in the paper steps of GUT QMS development are the implementation of one of the normative QMS models (e.g. ISO 9001, ISO/IEC 17025) in selected organizational units of GUT and...
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International Journal of Knowledge Management
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Emergent Versus Deliberate Knowledge Management Strategy: Literature Review and Case Study Analysis
PublicationThis paper discusses emergent and deliberate knowledge management (KM) strategies on the basis of literature review and case study analysis. It grounds on the results of a comprehensive analysis of the literature on KM strategies and approaches adopted by companies of various sizes. Although KM strategies have been abundantly examined by scholars, not many studies compare deliberate and emergent approaches. By examining the case...
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Designing Aggregate KPIs as a Method of Implementing Decision-Making Processes in the Management of Smart Cities
PublicationThe aim of the paper is to present a concept of measuring the performance of city management processes by use of a concept of aggregate KPIs. In the management of organizations and, as a consequence of the use of a common design framework also in the management of cities, silo KPIs are commonly used to show the statuses of the processes of organizations/cities. Thus the question arises as to what extent aggregate KPIs, as proposed...
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Leadership, culture, intellectual capital and knowledge processes for organizational innovativeness across industries: the case of Poland
PublicationPurpose – This study aims to present the overview of intellectual capital creation micro-mechanisms concerning formal and informal knowledge processes. The organizational culture, transformational leadership and innovativeness are also included in the investigation as ascendants and consequences of the focal relation of intellectual capital and knowledge processes. Design/methodology/approach – Based on a sample of 1,418 Polish...
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Quality Assurance of Educational Processes as the Foundation of the Quality Management System in Gdansk University of Technology
PublicationW opracowaniu przedstawiono rozwojowy model systemu zarządzania jakością w dużej uczelni technicznej. Punktem wyjścia dla tego projektowania tego modelu jest wewnętrzny system zapewnienia jakości kształcenia oparty na wytycznych ENQA a kluczowym czynnikiem wspierającym systemowo prowadzone zarządzanie wiedzą oraz samoocena.
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Ontologies vs. Rules — Comparison of Methods of Knowledge Representation Based on the Example of IT Services Management
PublicationThis text provides a brief overview of selected structures aimed at knowledge representation in the form of ontologies based on description logic and aims at comparing them with their counterparts based on the rule-based approach. Due to the limitations on the length of the article, only elements associated with the representation of concepts could be shown, without including roles. The formalisms of the OWL language were used...
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A multi‐industry and cross‐country comparison of technology contribution to formal and informal knowledge sharing processes for innovativeness
PublicationThe study explores the impact of organizational information technology (IT) competency on knowledge sharing, both explicit and tacit, in the context of innovativeness of products and processes. Knowledge sharing is then assessed in terms of tacit-to-explicit conversion and the impact of both types of knowledge on organizational innovation. Both process (internal) and product/service (external) innovation are included. As an extension,...
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Faculty of Management and Economics of Gdańsk University of Technology in the face of knowledge-based society challenges.
Publicationw artykule przedstawiono Wydział Zarządzania i Ekonomii Politechniki Gdańskiej w obliczu wyzwań, jakie niesie ze sobą rozwój społeczeństwa opartego na wiedzy. W ocenie wydziału posłużono się kryteriami baldrige'a.
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Key logistics processes in project management based on organisation of an international training session-case study
PublicationImprovement of processes, including the logistics processes forms one of the essential aspects of modern business entities functioning. Search for the solutions allowing for quicker and less costly method of realisation of particular activities in highly significant, especially in the conditions of a dynamically changing environment in which the organisations have to function. It is a natural field occuring principally both in...
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Knowledge management and factors influencing its implementation in small KIBS firms – evidence from Poland
PublicationPurpose – Even if the notion of knowledge management (KM) has been introduced more than three decades ago, the application of this concept in the context of small firms has still not been sufficiently explored. The relatively few contributions, however, agree on the fact that small companies do not manage knowledge the same way as their larger counterparts. In order to fill this gap, the present paper aims to the investigate the...
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Knowledge Management Approaches of Small and Medium-Sized KIBS Firms: a Descriptive Analysis of Four Countries
PublicationPurpose –There is evidence that small and medium sized enterprises (SMEs) do not manage knowledge the same way as large firms, and that they approach knowledge management (KM) in various ways. However, the literature on this topic is still scarce and fragmented. In order to fill this gap, the paper aims to single out and discuss the different features that characterize the approaches to KM adopted by small companies. Design/methodology/approach...
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University Students’ Research on Artificial Intelligence and Knowledge Management. A Review and Report of Multi-case Studies
PublicationLeading technologies are very attractive for students preparing their theses as the completion of their studies. Such an orientation of students connected with professional experiences seems to be a crucial motivator in the research in the management and business areas where these technologies condition the development of professional activities. The goal of the paper is the analysis of students’ thesis topics defended in the last...
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Knowledge-based functional safety and security management in hazardous industrial plants with emphasis on human factors
PublicationExisting and emerging new hazards have significant potential to impact destructively operation of technical systems, hazardous plants, and systems / networks of critical infrastructure. The programmable control and protection systems play nowadays an important role in reducing and controlling risk in the process of hazardous plant operation. It is outlined how to deal with security related hazards concerning such systems to be...
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Electronic Journal of Knowledge Management
Journals