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Search results for: SENTIMENT ANALYSIS
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Sentiment Analysis of Facebook Posts:the Uber case
PublicationThis article analyses the sentiment of opinions, i. e. its classification as phrases with a neutral, positive and negative emotional tone. Data used as a basis for the analysis were opinions expressed by Facebook users about Uber and collected in the period between July 2016 and July 2017. The primary objective of the study was to obtain information about the perceptions of Uber over thirteen consecutive months. The study confirms...
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SACAM A Model for Describing and Classifying Sentiment Analysis Methods
PublicationIn this paper we introduce SACAM — a model for describing and classifying sentiment analysis (SA) methods. The model focuses on the knowledge used during processing textual opinions. SACAM was designed to create informative descriptions of SA methods (or classes of SA methods) and is strongly integrated with its accompanying graphical notation suited for presenting the descriptions in diagrammatical form. The paper discusses applications...
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Migrants vs. stayers in the pandemic – A sentiment analysis of Twitter content
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Business Sentiment Analysis. Concept and Method for Perceived Anticipated Effort Identification
PublicationRepresenting a valuable human-computer interaction interface, Sentiment Analysis (SA) is applied to a wide range of problems. In the present paper, the researchers introduce a novel concept of Business Sentiment (BS) as a measurement of a Perceived Anticipated Effort (PAE) in the context of business processes (BPs). BS is considered as an emotional component of BP task contextual complexity perceived by a process worker after reading...
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Examining Government-Citizen Interactions on Twitter using Visual and Sentiment Analysis
PublicationThe goal of this paper is to propose a methodology comprising a range of visualization techniques to analyze the interactions between government and citizens on the issues of public concern taking place on Twitter, mainly through the official government or ministry accounts. The methodology addresses: 1) the level of government activity in different countries and sectors; 2) the topics that are addressed through such activities;...
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Mobile operators at war: opinion mining and sentiment analysis on social media
PublicationConsidering hermetic and very competitive market such as mobile operator ones, social media has become best alternative for contact with customer and gathering data and opinions. Different style of running social media profiles is giving different results. The research presented in this paper aims to show the number of responses gathered from polish Internet users and its sentiment for mobile operator brands. It also presents practical...
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An automated learning model for twitter sentiment analysis using Ranger AdaBelief optimizer based Bidirectional Long Short Term Memory
PublicationSentiment analysis is an automated approach which is utilized in process of analysing textual data to describe public opinion. The sentiment analysis has major role in creating impact in the day-to-day life of individuals. However, a precise interpretation of text still relies as a major concern in classifying sentiment. So, this research introduced Bidirectional Long Short Term Memory with Ranger AdaBelief Optimizer (Bi-LSTM RAO)...
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Evaluation of a company’s image on social media using the Net Sentiment Rate
PublicationVast amounts of new types of data are constantly being created as a result of dynamic digitization in all areas of our lives. One of the most important and valuable categories for business is data from social networks such as Facebook. Feedback resulting from the sharing of thoughts and emotions, expressed in comments on various products and services, is becoming the key factor on which modern business is based. This feedback is...
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Nina Rizun dr
PeopleNina Rizun is an assistant professor at the Faculty of Management and Economics at the Gdańsk University of Technology. In October 1999 she obtained a PhD degree in technical sciences in the Faculty of Enterprise Economy and Production Organization, National Mining Academy, Dnipropetrovsk, Ukraine. PhD thesis title: Development of Complex Subsystem of the Organization and Planning of Mining and Transport Processes. In the years...
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Improving the Accuracy in Sentiment Classification in the Light of Modelling the Latent Semantic Relations
PublicationThe research presents the methodology of improving the accuracy in sentiment classification in the light of modelling the latent semantic relations (LSR). The objective of this methodology is to find ways of eliminating the limitations of the discriminant and probabilistic methods for LSR revealing and customizing the sentiment classification process (SCP) to the more accurate recognition of text tonality. This objective was achieved...
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Methodology for Text Classification using Manually Created Corpora-based Sentiment Dictionary
PublicationThis paper presents the methodology of Textual Content Classification, which is based on a combination of algorithms: preliminary formation of a contextual framework for the texts in particular problem area; manual creation of the Hierarchical Sentiment Dictionary (HSD) on the basis of a topically-oriented Corpus; tonality texts recognition via using HSD for analysing the documents as a collection of topically completed fragments...
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Limits to arbitrage, investor sentiment, and factor returns in international government bond markets
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Investor sentiment, limits on arbitrage, and the performance of cross-country stock market anomalies
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Exploring Cause-and-Effect Relationships Between Public Company Press Releases and Their Stock Prices
PublicationThe aim of the work is to design and implement a method of exploring the cause-and-effect relationships between company announcements and the stock prices on NASDAQ stock exchange, followed by a brief discussion. For this purpose, it was necessary to download the stock quotes of selected companies from the NASDAQ market from public web sources. Additionally, media messages related to selected companies had to be downloaded, and...
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Celebrities’ personal brand authenticity in social media: an application in the context of football top-players. The Robert Lewandowski case
PublicationThe aim of the study is to explore personal brand authenticity in social media through sentiment analysis. A survey has been conducted in the context of football players with respect to Robert Lewandowski – the most valuable Polish football-celebrity brand. Authors first assess antecedents of his brand authenticity basing on an international sample of social media users, made of 219 cases from 22 countries (intentionally excluding...
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Personal Brand Value and Social Media, the Top Football Players’ Case
PublicationPersonal branding valuation and social media usage are new and empirically unexplored areas of research. The aim of the presented study is to determine how social media performance and sentiment are related to the value of a personal brand. Based on an example of 100 most valuable football players, in reference to transfermarkt.com and the sentione.com (sentiment analysis), the author points out the strongest...
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Analysis of results of large-scale multimodal biometric identity verification experiment
PublicationAn analysis of a large set of biometric data obtained during the enrolment and the verification phase in an experimental biometric system installed in bank branches is presented. Subjective opinions of bank clients and of bank tellers were also surveyed concerning the studied biometric methods in order to discover and to explore relations emerging from the obtained multimodal dataset. First, data acquisition and identity verification...
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Machine Learning and Text Analysis in an Artificial Intelligent System for the Training of Air Traffic Controllers
PublicationThis chapter presents the application of new information technology in education for the training of air traffic controllers (ATCs). Machine learning, multi-criteria decision analysis, and text analysis as the methods of artificial intelligence for ATCs training have been described. The authors have made an analysis of the International Civil Aviation Organization documents for modern principles of ATCs education. The prototype...
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The Impact of Lexicon Adaptation on the Emotion Mining From Software Engineering Artifacts
PublicationSentiment analysis and emotion mining techniques are increasingly being used in the field of software engineering. However, the experiments conducted so far have not yielded high accuracy results. Researchers indicate a lack of adaptation of the methods of emotion mining to the specific context of the domain as the main cause of this situation. The article describes research aimed at examining whether the adaptation of the lexicon...
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Introduction to the special issue on machine learning in acoustics
PublicationWhen we started our Call for Papers for a Special Issue on “Machine Learning in Acoustics” in the Journal of the Acoustical Society of America, our ambition was to invite papers in which machine learning was applied to all acoustics areas. They were listed, but not limited to, as follows: • Music and synthesis analysis • Music sentiment analysis • Music perception • Intelligent music recognition • Musical source separation • Singing...
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Analiza sentymentu jako narzędzie monitorowania wyników finansowych przedsiębiorstwa
PublicationMedia społecznościowe tworzą globalną platformę do dzielenia się interesującymi pomysłami lub nowościami, komentarzami i recenzjami. Stanowią bogate źródło danych do eksploracji opinii w celu pozyskania wcześniej nieznanej i użytecznej wiedzy biznesowej, która umożliwi nie tylko zwinne zarządzanie na rzecz skutecznej obsługi klienta, ale również powinna mieć odzwierciedlenie w finansowych wynikach przedsiębiorstwa. Za główny cel...
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Anna Baj-Rogowska dr
PeopleAnna Baj-Rogowska is employed as an assistant professor at the Department of Informatics in Management at the Faculty of Management and Economics, Gdańsk University of Technology. Her higher education is connected with the University of Gdańsk, where she graduated from a master's degree in business informatics, doctoral studies and then obtained a PhD degree in economics in management science (Department of Business Informatics...
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Audio-visual aspect of the Lombard effect and comparison with recordings depicting emotional states.
PublicationIn this paper an analysis of audio-visual recordings of the Lombard effect is shown. First, audio signal is analyzed indicating the presence of this phenomenon in the recorded sessions. The principal aim, however, was to discuss problems related to extracting differences caused by the Lombard effect, present in the video , i.e. visible as tension and work of facial muscles aligned to an increase in the intensity of the articulated...
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Towards semantic-rich word embeddings
PublicationIn recent years, word embeddings have been shown to improve the performance in NLP tasks such as syntactic parsing or sentiment analysis. While useful, they are problematic in representing ambiguous words with multiple meanings, since they keep a single representation for each word in the vocabulary. Constructing separate embeddings for meanings of ambiguous words could be useful for solving the Word Sense Disambiguation (WSD)...
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Do online reviews reveal mobile application usability and user experience? The case of WhatsApp
PublicationThe variety of hardware devices and the diversity of their users imposes new requirements and expectations on designers and developers of mobile applications (apps). While the Internet has enabled new forms of communication platform, online stores provide the ability to review apps. These informal online app reviews have become a viral form of electronic wordof-mouth (eWOM), covering a plethora of issues. In our study, we set ourselves...
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Social Media in the Fashion Industry. Fundamentals, Strategy and Research Methods
PublicationThis book introduces social network fundamentals in the fashion domain. It addresses the creation of social media marketing plans, highlighting strategic approaches that allow fashion brands to differentiate themselves in the ephemeral and challenging fashion context. Through a variety of academic and professional sources and by sharing the results of their own research, the authors present research methodologies, including netnography,...
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The Crowd as a Source of Knowledge - From User Feedback to Fulfilling Requirements
PublicationCrowd-based and data-intensive requirements engineering (RE) strategy is an approach for gathering and analyzing information from the general public or the so-called crowd to derive validated user requirements. This study aims to conceptualize the process of analyzing information from a crowd to achieve the fulfillment of user requirements. The created model is based on the ADO framework (Antecedents-Decisions-Outcomes). In the...
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Text Mining Algorithms for Extracting Brand Knowledge; The fashion Industry Case
PublicationBrand knowledge is determined by customer knowledge. The opportunity to develop brands based on customer knowledge management has never been greater. Social media as a set of leading communication platforms enable peer to peer interplays between customers and brands. A large stream of such interactions is a great source of information which, when thoroughly analyzed, can become a source of innovation and lead to competitive advantage....
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Analyzing and Visualizing Government-Citizen Interactions on Twitter to Support Public Policy-making
PublicationTwitter is widely adopted by governments to communicate with citizens. It has become a major source of data for analyzing how governments communicate with citizens and how citizens respond to such communication, uncovering important insights about government-citizen interactions that could be used to support public policy-making. This article presents research that aims at developing a software tool called Twitter Analytics for...
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The image of the City on social media: A comparative study using “Big Data” and “Small Data” methods in the Tri-City Region in Poland
Publication“The Image of the City” by Kevin Lynch is a landmark planning theory of lasting influence; its scientific rigor and relevance in the digital age were in dispute. The rise of social media and other digital technologies offers new opportunities to study the perception of urban environments. Questions remain as to whether social media analytics can provide a reliable measure of perceived city images? If yes, what implication does...
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Exploring the Usability and User Experience of Social Media Apps through a Text Mining Approach
PublicationThis study aims to evaluate the applicability of a text mining approach for extracting UUX-related issues from a dataset of user comments and not to evaluate the Instagram (IG) app. This study analyses textual data mined from reviews in English written by IG mobile application users. The article’s authors used text mining (based on the LDA algorithm) to identify the main UUX-related topics. Next, they mapped the identified topics...
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Contextual ontology for tonality assessment
Publicationclassification tasks. The discussion focuses on two important research hypotheses: (1) whether it is possible to construct such an ontology from a corpus of textual document, and (2) whether it is possible and beneficial to use inferencing from this ontology to support the process of sentiment classification. To support the first hypothesis we present a method of extraction of hierarchy of contexts from a set of textual documents...
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Multi-Criteria Knowledge-Based Recommender System for Decision Support in Complex Business Processes
PublicationIn this paper, we present a concept of a multi-criteria knowledge-based Recommender System (RS) designed to provide decision support in complex business process (BP) scenarios. The developed approach is based on the knowledge aspects of Stylistic Patterns, Business Sentiment and Decision-Making Logic extracted from the BP unstructured texts. This knowledge serves as an input for a multi-criteria RS algorithm. The output is prediction...
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Web Questionnaire as Construction Method of Affect-annotated Lexicon - Risks Reduction Strategy
PublicationThe paper concerns credibility of construction methods for affect-annotated lexicons, specifically a web questionnaire is explored and evaluated. Web-based surveys are susceptible to some risks, which might influence credibility of the results, as some participants might perform random clicks or intentionally falsify the responses. The paper explores the risks and proposes some strategies to reduce them. The strategies are supported...