Search results for: usability
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Impact of Usability Website Attributes on Users’ Trust, Satisfaction and Loyalty
PublicationThis paper presents the results of an experimental study aimed at identifying possible relationships among website usability characteristics, consumer satisfaction, trust and loyalty. These factors regard not only customer satisfaction in a transactional sense, but in the long term they may affect e-customer behavior, opinions, recommendations and attitudes toward using on-line services in general. The study was performed with...
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Usability and socio-organizational context of on-line services in intranet portals
PublicationPublikacja omawia problemy postrzeganej jakości usług on-line, dostępnych w intranetowych portalach pracowniczych. Zaproponowano poszerzone podejście ocenowe wykraczające poza typową ocenę jakości użytkowej. Poszerzenie to polega na uwzględnieniu w projektowaniu i w ocenie czynników organizacyjnych i ekonomicznych, związanych z budową relacji na linii pracodawca-pracownicy. Zaproponowano również metodykę projektowania portali intranetowych...
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Measuring the immeasurable: system usability, user satisfaction, and quality management.
PublicationZmierzyć niemierzalne: funkcjonalność systemu, satysfakcja użytkownika a zarządzanie jakością.W artykule przedyskutowano możliwości opracowania nowego podejścia badawczego łączącego badania funkcjonalności, badania konsumenckie oraz wybrane techniki zarządzania jakością. Perspektywa badań konsumenckich jest postrzegana jako szczególnie obiecująca w kontekście rozwijającego się rynku produktów interaktywnych oraz dalszego rozwoju...
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Evaluating the Internal and External Usability of Mobile Technologies in Facilitating Knowledge Transfer
PublicationA worker’s performance and productivity depend on a variety of factors including knowledge, to be essential for self-effectiveness and self-efficacy. In the literature, knowledge transfer is argued to enhance the quality of work, and therefore, its value. When addressing this issue, the latest studies have considered and evaluated the use of mobile technologies, which are evidenced to improve a worker’s capacity and skills. However,...
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Vector and Triangular Representations of Project Estimation Uncertainty: Effect of Gender on Usability
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The evaluation of the vibration measurement usability of electronic indicator lemag "premet C"
PublicationThe measuring possibilities of modern compression and combustion pressure analyzers are extended with additional functions. One of them is parallel to the pressure measurement, the measurement of vibrations in the region of the cylinder head. The paper presents a general assessment of the vibration measurement function of the electronic indicator LEMAG "PREMET C". This feature is very rarely offered by manufacturers of these devices....
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Eye Tracking Based Experimental Study on Basic Digital Control Panel Usability
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Do online reviews reveal mobile application usability and user experience? The case of WhatsApp
PublicationThe variety of hardware devices and the diversity of their users imposes new requirements and expectations on designers and developers of mobile applications (apps). While the Internet has enabled new forms of communication platform, online stores provide the ability to review apps. These informal online app reviews have become a viral form of electronic wordof-mouth (eWOM), covering a plethora of issues. In our study, we set ourselves...
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Exploring the Usability and User Experience of Social Media Apps through a Text Mining Approach
PublicationThis study aims to evaluate the applicability of a text mining approach for extracting UUX-related issues from a dataset of user comments and not to evaluate the Instagram (IG) app. This study analyses textual data mined from reviews in English written by IG mobile application users. The article’s authors used text mining (based on the LDA algorithm) to identify the main UUX-related topics. Next, they mapped the identified topics...
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The Effects of the Anthropological Race, Gender and Location of Verbal-Pictorial Stimuli on the Usability of Visual Information Conveyance
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A Study of the Impact of Internal and External Usability on Knowledge Transfer by the Means of Mobile Technologies: Preliminary Results
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Usability of accident and incident reports for evidence-based risk modeling – A case study on ship grounding reports
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Software usability - 2023
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Software usability - 2022
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Software usability - 2024
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Igor Garnik dr inż.
PeopleIgor Garnik graduated from the Faculty of Electronics at the Gdańsk University of Technology (1992). He works at the Gdańsk University of Technology since 1997 - first employed as an assistant in the Department of Ergonomics and Maintenance of Technical Systems at the Faculty of Management and Economics, and then - after obtaining the degree of doctor in 2006 as an assistant professor. In the years 2009–2015 he was the coordinator...
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Agnieszka Landowska dr hab. inż.
PeopleAgnieszka Landowska works for Gdansk University of Technology, FETI, Department of Software Engineering. Her research concentrates on usability, accessibility and technology adoption, as well as affective computing methods. She initiated Emotions in HCI Research Group and conducts resarch on User eXperiene evaluation of applications and other technologies.
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A Cross-Team Collaborative Evaluation of a CRM System
PublicationThis paper presents an analysis of an usability evaluation a CRM (Customer Relationship Management) performed by a team composed of external usability experts jointly with a CRM staff. The evaluation process differed from a classical scheme known from former projects, including some new elements resulting from a specific context of this study. These novel elements resulted in reshaping the role of the CRM system and considering...
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Rafał Leszczyna dr hab. inż.
PeopleDr hab. Rafal Leszczyna is an associate professor at Gdansk University of Technology, Faculty of Management and Economics. He holds the M.Sc. degrees of Computer Science and Business Management. In December, 2006 he earned a Ph.D. in Computer Science, specialisation - Computer Security at the Faculty of Electronics, Telecommunications and Informatics of Gdansk University of Technology. Between 2004 and 2008 he worked in the European...
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Knowledge Management Challenges in Collaborative Design of a Virtual Call Centre
PublicationThis paper presents the analysis of knowledge management issues for an user interface consulting project relevant during the development of a Virtual Call Centre. Experiences gathered by the team of designers and team of usability consultants have been described and evaluated from the knowledge management viewpoint. A concept of a knowledge-based system, potentially supporting usability consulting in subsequent IT projects has...